How to contact NAB by phone, messaging us and more - NAB Call us through the NAB app, message us, find a phone number, or explore resources to help with your sales or servicing enquiries. What do you need help with? Personal banking Everyday banking Contact us for all everyday banking related queries Message us online NAB Messaging is available to answer your questions in a secure environment. Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon. Select Start Conversation . Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . National Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Western Australia Monday to Friday, 8:00am to 7:00pm (AWST) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 22 65 Overseas: +61 3 8641 9083 Use our automated telephone banking service Complete everyday banking tasks or speak to someone for help with your telephone banking. 24 hours, 7 days a week Call us using the NAB app or from the following numbers. Within Australia: 13 22 65 Overseas: +61 3 8641 9083 Telephone banking guide Use this simple guide to learn how to do everyday tasks via our automated telephone banking service. Learn more about telephone banking How to use NAB online banking Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app. Credit or debit cards Contact us for credit and debit card general enquiries Message us online NAB Messaging is available to answer your questions in a secure environment. Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon. Select Start Conversation . Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . National Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Western Australia Monday to Friday, 8:00am to 7:00pm (AWST) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 22 65 Overseas: +61 3 8641 9083 Contact us about lost and stolen cards Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . Learn more about calling from the NAB app Call us within Australia 24 hours, 7 days a week Call us from overseas 24 hours, 7 days a week +61 3 8641 9121 Contact us for Signature card enquiries For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards. 24 hours, 7 days a week Within Australia: 1300 489 410 Overseas: +61 3 9322 6624 Message us online NAB Messaging is available to answer your questions in a secure environment. Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon. Select Start Conversation . Contact us for Platinum and Premium card enquiries For enquiries and concierge services related to all NAB Platinum and Premium cards. 24 hours, 7 days a week Within Australia: 1300 730 213 Overseas: +61 3 9322 6625 Message us online NAB Messaging is available to answer your questions in a secure environment. Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon. Select Start Conversation . Common credit and debit card tasks Use these how-to-guides for our most popular debit and credit card enquiries. Block and replace a lost or stolen card The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. NAB app Open the NAB app Go to Cards and select your card. Select ‘ Replace your card ’ and on the next screen ‘ Block and replace card ’. NAB Internet Banking Log into Internet Banking Go to Cards and select the card you want to block In the ‘ Manage your card ’ section, select ‘ Block and replace card’. Block and replace a lost or stolen card The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. Open the NAB app Go to Cards and select your card. Select ‘ Replace your card ’ and on the next screen ‘ Block and replace card ’. NAB Internet Banking Log into Internet Banking Go to Cards and select the card you want to block In the ‘ Manage your card ’ section, select ‘ Block and replace card’. Dispute a transaction You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name. NAB app Login to the NAB app. Select the account you used for the transaction. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details . NAB Internet Banking Login to NAB Internet Banking Select the account you used for the transaction Scroll until you find the transaction you’re looking for Click on the arrow to reveal more information about the transaction Still don’t recognise the merchant? Select the Something’s not right button for more information. Still need to dispute your transaction? View our online process for disputing a transaction . Dispute a transaction You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name. Login to the NAB app. Select the account you used for the transaction. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details . NAB Internet Banking Login to NAB Internet Banking Select the account you used for the transaction Scroll until you find the transaction you’re looking for Click on the arrow to reveal more information about the transaction Still don’t recognise the merchant? Select the Something’s not right button for more information. Still need to dispute your transaction? View our online process for disputing a transaction . Request a replacement card You can request a replacement card in the NAB app or Internet banking. NAB app Open the mobile app Go to Cards and select your card. Select Replace your card . On the next screen select the Replace damaged card option. NAB Internet Banking Log into Internet Banking and select Cards . In the ‘ Manage your card ’ section, select ‘ Replace damaged card’ . Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived. Request a replacement card You can request a replacement card in the NAB app or Internet banking. Open the mobile app Go to Cards and select your card. Select Replace your card . On the next screen select the Replace damaged card option. NAB Internet Banking Log into Internet Banking and select Cards . In the ‘ Manage your card ’ section, select ‘ Replace damaged card’ . Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived. Activate your card Easily activate your card in the NAB App or Internet Banking. NAB app: Download the latest version, login and head to Cards Tap on your new card highlighted Activate Follow the prompts to activate your card and set your PIN Internet banking Login and head to Cards Click on your new card highlighted Activate Follow the prompts to activate your card and set your PIN Activate your card Easily activate your card in the NAB App or Internet Banking. Download the latest version, login and head to Cards Tap on your new card highlighted Activate Follow the prompts to activate your card and set your PIN Internet banking Login and head to Cards Click on your new card highlighted Activate Follow the prompts to activate your card and set your PIN Close your credit card account If you’re the primary cardholder, the quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app. Find out more about closing your credit card account . Close your credit card account If you’re the primary cardholder, the quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app. Find out more about closing your credit card account . How to use NAB online banking Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app. Contact us for home loan related queries This is how you can get in touch. Start a conversation with a banker Log into either NAB Internet Banking or the NAB app. Tap on the message icon. Type ‘speak to a person’ in the conversation window. Speak to a home loan expert about a new or existing home loan. Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Book an appointment Make an appointment to see us at your nearest branch, ask a mobile banker to come to you or ask us to call you back. How to use NAB online banking Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app. Select a related product or service area Get in touch with one of our specialists or try self-servicing with our helpful information. Trading and investments Financial advice Customer remediation Identity re-verification contacts Business banking Contact us for all NAB Internet Banking queries Speak to a specialist about general business account enquiries and for internet banking support. Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 10 12 Overseas: +61 3 8641 9083 Contact us for NAB Connect enquiries Monday to Friday, 7:30am to 8:00pm (AEST/AEDT) Saturday, 9:00am to 2:00pm (AEST/AEDT) Within Australia: 1300 888 413 Overseas: +61 3 8641 9930 Use our automated telephone banking service Complete everyday banking tasks or speak to someone for help with your telephone banking. 24 hours, 7 days a week Within Australia: 13 22 65

Overseas: +61 3 8641 9083 Telephone banking guide Use this simple guide to learn how to do everyday tasks via our automated telephone banking service. Support for managing your business banking online Use these how-to-guides and troubleshooting tutotrials our most popular online banking support enquiries. Online banking options for business NAB Connect help , opens in new window NAB Connect mobile app Credit and commercial cards Contact us for credit and debit card general enquiries Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . Learn more about calling from the NAB app Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 10 12 Request a call back Have a business banking specialist call you. Contact us about lost and stolen cards Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . Learn more about calling from the NAB app Call us within Australia 24 hours, 7 days a week Call us from overseas 24 hours, 7 days a week +61 3 8641 9121 Contact us about NAB Business Signature credit cards Speak to us about business Signature card enquiries and related concierge services. 24 hours 7 days a week Within Australia: 1300 498 594 Overseas: +61 1300 498 594 Contact us about NAB Commercial cards Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 10 12 Loans and finance Contact us for all business loan related queries Talk to a specialist for any questions about business loans and finance, including overdrafts and unsecured lending. Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 10 12 Request a call back Have a business banking specialist call you. Contact us for all vehicle and equipment finance queries Talk to a specialist for all your questions about business vehicle and equipment finance and finance lease. Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) Within Australia: 13 10 12 Request a call back Have a business banking specialist call you. Request a call back Select a related product or service area Get in touch with one of our specialists or try self-servicing with our helpful information. Merchant solutions and support Agribusiness , opens in new window NAB Health, HICAPS, Medfin Indigenous business banking NAB Cash Manager servicing Customer remediation Identity re-verification contacts Fraud and scams It’s important that you contact us immediately if: you’ve sent money or authorised a payment due to a scam you’ve provided your identity information and/or banking details to someone who you believe is a scammer you’ve found transactions you haven’t authorised. Call us from the NAB app Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . Personal bank customers Within Australia: 13 22 65 From overseas: +61 3 8641 9083 To get you to the right team faster, please follow these steps: Press 2 on the main menu. Follow the prompts. Business bank customers Within Australia: 13 10 12 From overseas: +61 3 8641 9083 To get you to the right team faster, say ‘Fraud’ when prompted. Steps you can take to keep your account safe You’ve received a suspicious email, SMS, or phone call If you haven’t clicked any links or shared any information, hang up immediately or delete the message. You can also send it to phish@nab.com.au or SMS it to 0476 220 003 (047 NAB 0003). There’s no need to call us. You’ve lost your card or it’s been stolen If there’s no unauthorised transactions simply follow our handy guide to block your card online . You’ve noticed an unusual or unfamiliar transaction If you’ve noticed a transaction that looks wrong or unfamiliar, follow these steps to identify a transaction and submit a transaction dispute online . Financial assistance Call us if you’re in financial difficulty If you’re struggling with your finances, please get in touch as soon as you can. Short term help If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help. Call Customer Assist If you’re a personal bank customer, speak to us for support that’s specific to you. Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) Saturday, 9:00am to 1:00pm (AEST/AEDT) Within Australia: 1300 661 114 Call Business Assist For small business and commercial cards within Australia, speak to us about getting support. Monday to Friday, 8:00am to 6:00pm (AEST/AEDT) Within Australia: 1300 881 661 Long term assistance If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance. Call Customer Care If you’re a personal bank customer, we can help find a solution that’s right for your circumstances. Monday to Friday, 8:00am to 8:00pm (AEST/AEDT) Saturday, 9:00am to 1:00pm (AEST/AEDT) Within Australia: 1800 701 599 Call Business Customer Care For small business and commercial cards within Australia, we can help tailor a solution to your needs. Monday to Friday, 8:00am to 5:00pm (AEST/AEDT) Within Australia: 1300 961 577 Customers with Business Lending If you are a business customer and have been contacted by our NAB Assist Business Solutions team, please get in touch. Call Business Solutions For customers with business lending Monday to Friday, 8:00am – 5:00pm (AEST/AEDT) Within Australia: 1300 392 545 Need to visit us in branch? Find your nearest branch and banking services View branch opening and closing times Learn about weekend and public holiday trading Read about temporary or permanent branch closures NAB Head Office Registered office National Australia Bank Limited Level 28, 395 Bourke Street Melbourne VIC 3000 Australia T: 1300 889 398 T: +61 3 8615 3064 (outside Australia) Media enquiries Contacts for media enquiries The NAB Media team can be contacted via email at nab.media@nab.com.au or phone on +61 3 7035 5015 . NAB Media is for journalist enquiries only. The media team does not have access to individual customer records and is unable to respond to customer enquiries. View the latest news and media releases on NAB News . Save time getting in touch Call us securely from the NAB app to skip the identification process and get connected with who you need. Log into the NAB app. Tap the Search icon. Tap Contact us under Popular searches . Learn more about calling from the NAB app . Not registered yet? Download the NAB app today Please note, certain enquiry types may still require you to be identified. Support services and other helpful information Notify us of a deceased customer Take the first step in finalising a deceased estate by notifying us when a loved one passes. First Nations support Connect with our First Nations support team and explore other trusted resources who can help. General shareholding enquiries Find contact details for your general shareholding enquiries here. Contact options when you’re overseas Contact NAB while living or travelling overseas using these toll-free numbers. Accessibility and inclusion Find out what we’re doing to become a more accessible and inclusive organisation. Give us your feedback Find out how you can provide us with feedback and make a complaint. Ways to bank with us Explore ways to bank with us. Use online banking, Smart ATMs or bank in person at branches or business banking centres, Australia Post and NAB Expert Centres. Interpreters available Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry. If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking. Italiano , opens in new window National Relay Service If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked. National Relay Service phone numbers and links , opens in new window National Relay Service options , opens in new window Learn more about accessibility at NAB Important information Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.