I've recently discovered that my Bluetooth soundbar and headphones connect but don't show in 'Volume' or Sound settings. The strange thing is that a different set of Bluetooth speakers show up everytime, no problem. I've run the troubleshooters for audio and Bluetooth with no luck, I've removed the devices and updated drivers in Device Manager, changed Startup type to automatic in Bluetooth audio gateway services and Bluetooth support services. However, under Services and Bluetooth User Support Service_1057 I can't change teh startup type as It says 'That parameter is wrong' when clicking apply. Do you know what's going on? How can I get my soundbar to show up? Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2022-11-08T08:12:59+00:00 Hi Thanks for your reply. In the current situation, this problem is really strange. You described that you have reinstalled Windows. I want to know whether you have completely formatted and reinstalled Windows or used the reset function and reserved files for reinstallation. If you use the reset function, you may not be able to completely clear the errors in the system. If you need to format and reinstall the system, pay attention to backup. In addition, Bluetooth is in the 2.4g band. You can try to change your wifi to 5g , and try to eliminate random changes caused by Bluetooth and wireless band interference. 0 comments No comments Thanks for your reply. In the current situation, this problem is really strange. You described that you have reinstalled Windows. I want to know whether you have completely formatted and reinstalled Windows or used the reset function and reserved files for reinstallation. If you use the reset function, you may not be able to completely clear the errors in the system. If you need to format and reinstall the system, pay attention to backup. In addition, Bluetooth is in the 2.4g band. You can try to change your wifi to 5g , and try to eliminate random changes caused by Bluetooth and wireless band interference. Anonymous 2022-11-08T07:47:54+00:00 Thanks Derrick for your reply. Still no luck...it's so strange!! If I swapped out the wireless card do you think that would help? Thanks again :) 0 comments No comments Thanks Derrick for your reply. Still no luck...it's so strange!! If I swapped out the wireless card do you think that would help? Thanks again :) Anonymous 2022-11-08T02:39:35+00:00 Hi Thanks for your reply. At present, I think of another solution, which is to set the properties of Bluetooth devices and check whether the problem disappears. You can enter the control panel in the desktop search box, and then navigate to the following location. Find your Bluetooth headset and Bluetooth device below, right click it, click Properties, click Service, select the Bluetooth service properties you need in the service, click OK and restart the computer, and check whether your audio device displays normally in the sound settings. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved. 0 comments No comments Thanks for your reply.

At present, I think of another solution, which is to set the properties of Bluetooth devices and check whether the problem disappears. You can enter the control panel in the desktop search box, and then navigate to the following location. Find your Bluetooth headset and Bluetooth device below, right click it, click Properties, click Service, select the Bluetooth service properties you need in the service, click OK and restart the computer, and check whether your audio device displays normally in the sound settings. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved. Anonymous 2022-11-06T13:44:41+00:00 Hi Brian, Thanks so much for the reply. I've tried what you mentioned but still no luck. I've even reinstalled windows and it's still doing it. My bluetooth mouse connects, but the speakers don't! Anything else you can think of? 0 comments No comments Thanks so much for the reply. I've tried what you mentioned but still no luck. I've even reinstalled windows and it's still doing it. My bluetooth mouse connects, but the speakers don't! Anything else you can think of? Anonymous 2022-11-06T04:26:42+00:00 Hi Welcome to Microsoft community. I'm glad to help you. In order to better judge your problem, can you display it normally in the sound settings if you only connect one of the Bluetooth devices? There may also be compatibility issues when multiple devices are connected at the same time. At the same time, you can create a new local administrator account to check whether the same problem exists. Exclude errors caused by account configuration and other third-party program interference. From your description, you have tried to update the driver. You can try to check whether there is an optional Bluetooth driver update in Windows Update. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved. Best regards Derrick Qian | Microsoft Community Support Specialist 0 comments No comments Welcome to Microsoft community. I'm glad to help you. In order to better judge your problem, can you display it normally in the sound settings if you only connect one of the Bluetooth devices? There may also be compatibility issues when multiple devices are connected at the same time. At the same time, you can create a new local administrator account to check whether the same problem exists. Exclude errors caused by account configuration and other third-party program interference. From your description, you have tried to update the driver. You can try to check whether there is an optional Bluetooth driver update in Windows Update. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved. Derrick Qian | Microsoft Community Support Specialist