The latest innovations at Zoom you don’t want to miss. Send My Notes bot to 3P meetings. Get AI notes from Google Meet and Teams calls you can't attend. ZM+ for ZoomMate. Anthropic models now run inside Zoom's trust boundary, so you get select ZoomMate capabilities without sending data somewhere else. New Agent Desktop A rebuilt contact center workspace that puts consumer context, engagement details, and AI guidance on one screen. Set up a meeting once and have Zoom AI automatically draft recurring recaps, reports, and proposals after the call ends. Agent Architect Turn a single prompt into a production-ready virtual agent in minutes, no scripting or flow-building required. Next-gen Microsoft Teams Integration Make and take Zoom Phone calls right in Microsoft Teams. Generate a full deck from a prompt, a Zoom Canvas, or your meeting content, then refine it with built-in AI editing. Agentic search enhancements Ask AI Companion enterprise-level questions across Salesforce, Google Drive, ServiceNow, Box, Workday, Confluence, SharePoint, Zendesk, and more — with ten connectors now live (requires Custom AI Companion add-on). My Notes on mobile Use My Notes on mobile to transcribe and take notes during in-person meetings or on-the-go conversations. MCP Integration with Claude Build context-aware AI workflows in Claude Cowork and Claude Code by using Zoom’s meeting intelligence to power deeper reasoning and more accurate outputs. AI Companion Workflow Enhancements Use the new "Deep Reasoning" node to build more complex automations that understand the context of your tasks. ZVA Custom Dictionary Define specific business terms and phonetic spellings so the virtual agent speaks and understands your industry's language. Custom AI Avatars for Clips Turn static slide decks into dynamic video content by using your AI avatar to deliver the presentation script. Zoom Enhanced Media A paid add-on for Meetings and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity. AI Note-Taking Across All Your Meeting Use AI Companion to take notes in meetings—not just Zoom. My Notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, and if enabled, the transcript can be used to enrich the notes you jot down during the session. New Agent Desktop for Contact Center Voice Agents used to hunt for context mid-call. Now the customer’s history, an AI-generated summary, and suggested next steps are all visible when they pick up—no jumping between screens. ZVA Voice-to-Zoom Phone Handoff When a Zoom virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically. Agentic Retrieval for Gmail and Outlook Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries. Contact Center Voice Message Recordings for Callbacks Allow customers to record a short voice message explaining their issue when they request a callback. Zoom Workplace for Frontline (Government) Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices. Zoom AI Companion 3.0: Conversational Work Surface Interact with a new central hub on the web that integrates Zoom Canvas, meeting insights, and web search into a single workspace. A new simplified Zoom Workplace app The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout. Custom agents updates for Custom AI Companion Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP) , simplifying the complexity of manual, cross-app workflows. Zoom Virtual Agent: Voice Tuning You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully. Revenue Accelerator: Win/Loss Analysis Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis. Send My Notes bot to 3P meetings Set up the My Notes bot in the new My Notes homepage and send it into Google Meet or Microsoft Teams meetings you can't attend. The bot can announce itself to attendees with a disclaimer when it joins. You're double-booked at 10am and one of those calls is more important. Send the bot to the other one and read what happened afterwards. Add tags and share notes Tag your notes to group them however you think about your work, then share a single note or a whole tag with collaborators in one move. Before: forwarding notes one at a time and hoping people might find them again. Now: share the tag once and everyone has the full thread of a project. ZM+ for ZoomMate ZM+ adds Anthropic models to ZoomMate through Amazon Bedrock's managed service, with traffic processed inside Zoom's trust boundary by a designated provider. You get the quality of another frontier model without your data taking a detour through a vendor you haven't vetted. More 3P connectors added Connect ZoomMate to Canva, Coda, Zendesk, Asana, Box, and Microsoft Teams, so search and action-taking reach across those apps too. The answer you need is in Zendesk, the spec is in Box, and the ticket is in Asana. Ask once, and ZoomMate checks all three. HTTP node for Workflows Call any REST API directly from a Zoom workflow — no native integration required — and pull live responses from external systems to pass downstream automatically. Your team runs a tool nobody built a connector for. Now you can wire it into a workflow yourself in an afternoon. MCP portfolio expansion Search and Ask APIs are now available in Claude, ChatGPT, and Codex, and My Notes content is searchable and retrievable from those tools. Canvas, Chat, Whiteboard, and Tasks MCP servers are on the August roadmap. Many AI tools that your teams are already using can now reach your Zoom content without copying and pasting between windows. Zoom Webinars & Events Audio Descriptions Add custom audio description Web Video Text Tracks (VTT) files to recordings and clips, with playback pausing and resuming automatically while each description plays. Timestamps in your VTT file control exactly when each one runs. Viewers who can't see the screen get the visual context spoken aloud, so your recording works for the whole audience. Zoom Revenue Accelerator Auto Dialer: One-off dialing Dial any number that isn't on your assigned call list, and Auto Dialer surfaces the matching prospect record automatically. One-off calls show up in your call history and productivity report like every other call. A prospect texts you back mid-shift. Call them from Auto Dialer instead of switching apps, and the activity still gets counted. Auto Dialer: Account-level Do Not Call list Admins can now set Do Not Call lists at the account level so they apply across the whole organization, sync status back to Salesforce, HubSpot, Salesloft, and Outreach, and bulk-import contacts by CSV. One rep's opt-out is now everyone's opt-out. No more calling someone who already asked the last rep to stop. Zoom Contact Center New Agent Desktop A fully redesigned workspace for agents with dedicated areas for customer context, live engagement, and apps, with a consolidated right panel for AI Expert Assist, real-time notes, and engagement details. Extends February's voice-only release to every channel. Agents spend less time hunting across tabs and more time actually helping the customer on the line. Channel-based prioritization for consumer routing profile Set channel priority directly in the routing profile without splitting agent pools, using strict ordering or weighted balancing so lower-priority channels don't starve. Channel priority can layer with customer attributes like VIP status. Voice gets answered first without your chat queue going quiet all afternoon — and you didn't have to hire two separate teams to make that happen. Caller ID for queue transfer See the transferring agent's name and the original caller ID before you accept an incoming queue transfer, with no extra clicks. Queue transfers now behave the same way agent-to-agent transfers do. Agents pick up already knowing who's on the line and who handed them over, instead of opening with "sorry, can you start again?" CX Insights: Enhanced personalization and memory Star favorite prompts, filter by project or recency, and watch a live context meter as you work. Memory now builds a persistent picture of how you work, and survey data is queryable alongside engagement data for the first time. CX leaders get insights that are already calibrated to their teams, their metrics, and how they like to work. Advanced Capacity Planning: Budget optimization Plan across multiple scheduling groups with different budget distributions, divide a budget across groups based on original plan ratios, and see cost per FTE for each group. Workforce planners can model a real org — three teams with three different budgets — instead of forcing everything into one average. Zoom Virtual Agent Zoom Virtual Agent Receptionist dashboard A single screen shows how your AI receptionist is performing: calls handled, phone time saved, and costs reduced, in plain language. Report emails surface more key metrics at a glance with an AI-written summary of the highlights. Anyone from the front desk to the C-suite can look at the numbers and know what they mean without a walkthrough. Zoom Virtual Agent Receptionist scheduler Connect your calendar to the AI receptionist straight from the ZVAR setup wizard, then let it schedule, import, and manage meetings on your behalf in one connected view of your availability. Calls that used to end with "someone will get back to you about a time" now end with a booked appointment. Zoom Virtual Agent Receptionist scheduling by phone number Callers can book, cancel, or reschedule using just a phone number — no email address needed — and get SMS updates through whichever channel their account is set up for. Even without a confirmation text, the receptionist explains how to manage the appointment. Plenty of customers don't want to spell out an email address on the phone. Now they don't have to. Zoom Virtual Agent: Conversation details Configure a visualization strip for the variables you care about and pin charts so you see real-time variable distribution without leaving your workflow. Your layout saves at the account level, so it's there next session. Every analyst rebuilding the same chart every morning gets that time back. Zoom Virtual Agent reporting enhancements Choose daily delivery or pick any day of the week for weekly reports, subscribe to a broader set of dashboards, and get redesigned report emails with more key metrics plus an AI-written summary. Stakeholders who never log in still see the numbers, on the day of the week their own meetings happen. Zoom Virtual Agent Freshdesk knowledge base integration Pull verified answers straight from your existing Freshdesk knowledge base, and pick the exact categories, folders, or subfolders the agent is allowed to reference. Once connected in the admin portal, it syncs daily. Your support content already lives in Freshdesk. Now customers get those answers without anyone maintaining a second copy. Industries & Open Ecosystem Workplace for Education: Product-led growth in the LMS A new popup in Canvas, Moodle, Blackboard, BrightSpace, and other LMS platforms lets instructors turn on My Notes through the LTI integration when it isn't already enabled, so notes generate automatically from then on. Faculty find the feature at the moment they'd actually use it — inside the course tool they're already in — rather than in a setting nobody opens. Apps & Integrations Cross-App Access (XAA) with Okta With Okta Cross-App Access, your app can be pre-installed the moment a user authenticates, taking it from published to deployed across an organization in one step. Admins choose which apps deploy org-wide, with no manual installs. Zoom sits at the center of how teams communicate and get work done. By supporting Cross App Access as both a requesting and resource application, we're ensuring that AI agents can securely bring meeting context to other workflows – and pull relevant information into the Zoom platform to help employees move work from conversation to completion. Enhancements to candidate fraud detection Control access to sensitive fraud signals with role-based permissions. Review and resolve flagged interviews with notes and decision history. Push fraud signals into your ATS and downstream systems through API access. One shared digital headquarters where employees can communicate, find answers, take action, and see what's happening, with AI page building, content summaries, journey creation, and catch-up briefings built in. Custom landing pages and a widget catalogue let you shape it to your organization. Most intranets are where information goes to be forgotten. This one is built to be the first tab people open. Workvivo HQ Agent An AI assistant that greets employees at login, pulls sourced answers from across Workvivo and connected enterprise systems in a back-and-forth thread, and takes action — raising a ticket, requesting leave, or updating a record. New hires can stop asking three different colleagues where the expense policy lives, and everyone else can stop answering that question. New Workflow Templates Set up ready-made workflows for taking time off, from turning on out-of-office replies to catching up on what you missed after you get back. Summer used to mean coming back to a wall of unread messages. Now the prep and the catch-up are handled for you. Workspace Reservation Meeting Buffer Automation Automatically add 15-minute buffers before and after room reservations, and let admins build and deploy these workflows across the whole organization by role, location, or room type. No more back-to-back bookings that leave a room double-booked or a team standing in the doorway waiting for the last meeting to clear out. Zoom Phone Support in My Notes Capture summaries, action items, and transcripts automatically during phone calls, and find them next to your meeting notes in Zoom Hub. You can stay in the conversation instead of scribbling notes, and your call notes live in the same place as your meeting notes. Enhanced My Notes Homepage Tag notes into categories, see upcoming and past meetings next to their notes, and keep notes separate from docs in Canvas. Finding the right note used to mean scrolling and guessing. Now it takes a glance. Scribe API LIVE and Speaker Diarization Add real-time transcription with the new Scribe API LIVE mode, plus a Speaker Diarization add-on that can tells apart up to 20 speakers in one conversation, all billed through usage-based Universal Credits on the Zoom Build Platform. Developers get transcription that keeps up with a live conversation and knows who said what, without paying for capacity they don’t use. Shared Line Support for Cisco Phones Enable delegation and shared line groups on Cisco MPP and 9800 series devices, so multiple people can monitor and answer calls from the same extension. Teams on Cisco hardware get the same shared-line handling that Poly and Yealink users already have, with no device swap required. Next-gen Microsoft Teams Integration Make and take Zoom Phone calls directly inside Microsoft Teams, with call summaries, voicemail transcription, SMS, and voicemail all in one Teams tab. Your team lives in Teams all day. Now their Zoom Phone line lives there too, instead jumping between two apps. Zoom Operator Connect for Microsoft Teams Bring Zoom PSTN calling into Microsoft Teams, and provision, manage, and move Zoom Phone numbers between Zoom and Teams straight from the Zoom web portal. Admins can stop juggling two number-management systems and shift numbers wherever they’re needed in a few clicks. Set up AI templates for recurring meetings like client calls or standups, and generate formatted recaps, reports, and proposals automatically once a meeting ends. The weekly status doc used to be a chore someone dreaded every Friday. Now it writes its first draft on its own. Handwriting Conversion Turn handwritten notes, shapes, and tables on a whiteboard into clean, editable text and objects with AI recognition, and preview each conversion before you accept it. Your messy brainstorm sketch becomes something you can actually share, without having to redraw it from scratch. Publish Whiteboards to Zoom Gallery Publish your whiteboards or templates to Zoom Gallery with a title, description, and category, and let admins control who’s allowed to publish for the organization. A whiteboard that helped your team can now help everyone else’s, instead of sitting unseen in one account. Overlay Your Calendar See your live calendar right inside Zoom Scheduler to spot open slots, and hover over any blocked time to see exactly what’s causing the conflict. No more flipping between your calendar and the scheduler and still ending up double-booked. Meetings App Dashboard See which SDK apps your organization is using, blocking, or attempting in one place, then drill into incidents, recurring meetings, and escalations and slice everything by time range. Admins get a clear view of where meeting data is going, so a security review takes minutes instead of a day of hunting. Voice Translator Hear live spoken translation in any supported language during a Zoom Meeting, with AI translating the transcript on the fly. You can keep your eyes on the speaker and follow the conversation naturally, instead of reading captions and missing the room. Mobile and Desktop Support for Zoom Rooms Companion Mode Manage your Zoom Rooms settings from your Zoom Workplace mobile or desktop app, share your screen or collaborate on a whiteboard in companion mode, and move a call between devices easily. You can walk into any room and run it from the device in your hand, without depending on your own Mac or PC. Workspace Utilization Dashboard Get a fuller picture of workspace usage by including assigned desks and reservations, and slice the data by location, reservation type, or time range to compare sites. Facilities teams can finally see the busiest hours and the empty corners, so desk and layout decisions rest on real numbers. Zoom Revenue Accelerator New ZRA Features: Ask Zoom Revenue Accelerator, Sales Assist, and Sales Roleplay Better answers before the call. Better responses during it. Better reps because of it. That's what ZRA's newest capabilities deliver. Ask Zoom Revenue Accelerator lets reps and leaders ask the questions dashboards don’t report. Query calls, deals and accounts in plain language to get answers grounded in what actually happened. Sales Roleplay puts reps in high-stakes simulations built from real scenarios, so they can fail safely, iterate fast, and show up to live deals fully prepared. Sales Assist gives live guidance, surfaces objection responses, competitive intel, and next-best actions in real time, all while the customer is still on the line. Non-Recorded Meeting Insights Use My Notes transcripts from non-recorded meetings as a deal and coaching source, ingest them automatically once the meeting ends, and control which ones get analyzed with admin settings. Plenty of important conversations never get recorded. Now those still count toward coaching and deal insight instead of vanishing. Auto Dialer: Disposition Triggered Actions Set call dispositions to remove prospects from lists, schedule callbacks, or block future calls, and configure callback timeframes so follow-ups get scheduled with no manual input. Reps spend less time grooming call lists after every call and more time actually calling. Auto Dialer: Voicemail Sequencer Assign a specific voicemail recording to each step in an outreach cadence and drop it automatically when a call reaches voicemail, in sync with your Outreach or Salesloft sequences. Reps stop re-recording the same voicemail all day, and every prospect hears the right message for where they are in the sequence. Zoom Contact Center Agent Mobile for Messaging Engagements Handle SMS, WhatsApp, Web Chat, and Zoom Chat conversations from the Zoom mobile app on iOS and Android, with full history, transfers, and escalation to voice or video. Agents can keep helping customers when they step away from the desk, so a message doesn’t wait just because someone’s in the hallway. Scheduled Callback Enhancements: Custom Fields Define up to 10 custom fields so the right context gets captured before each callback, and review that field data in reports to spot trends. When an agent connects, they already know who they’re calling and why, instead of opening the conversation cold. “Do Not Call” Support for Outbound Manual Voice Engagements Automatically check numbers against third-party “Do Not Call” registries before an outbound call, block restricted calls, and show agents a clear reason why. A compliance mistake can cost real money. Now the check happens before the call connects, not after the complaint. Google DialogFlow Bot Integration Pass custom metadata to and from Dialogflow through SIP headers, map returned data into your contact center flow variables automatically, and hand agents what the caller already told the bot. When a call moves from bot to agent, the customer doesn’t have to repeat the whole story over again. CX Insights Enhancements Upload CSVs and images to enrich queries, analyze WFM schedule groups and adherence with natural-language questions, and schedule recurring reports delivered to email on a daily, weekly, or monthly cadence. Ops teams get the report waiting in their inbox instead of rebuilding the same query every Monday morning. Agentless Dialer: SMS Campaigns Launch outbound SMS campaigns through the Zoom CX Agentless Dialer to reach customers on their preferred channel at the right time, with no agent needed. Routine nudges like payment and renewal reminders go out on their own, freeing agents for the conversations that actually need a person. Quality Management: Conditional Scorecards Build one scorecard that shows or hides questions based on the evaluator’s answers, replacing several single-purpose forms, with hidden questions left out of the score so results stay accurate. Evaluators stop maintaining a stack of near-identical scorecards and work from one form that adapts to each interaction. Quality Management: Historical Trending Topics See how interaction drivers rise and fall over time, not just within a day, and connect spikes to events like outages, promotions, or special days. Patterns that used to hide in daily noise become visible, so teams can get ahead of the next surge instead of reacting to it. Zoom Virtual Agent Agent Architect Turn a single text prompt into a production-ready virtual agent in minutes, with AI reasoning through customer requests, gathering missing context, and coordinating cross-platform tasks to resolve complex issues. Building a self-service agent used to mean weeks of scripting and flow mapping. Now it starts with a sentence. Zoom Virtual Agent Skill Library Deploy fully configured Zoom and third-party skills in a single click, with automated keyword matching that surfaces the right skills based on your agent’s instructions, and adapt built-in catalog skills to fit your flows. You skip building common capabilities from scratch and still keep the agent on-brand for how your business works. AI Model Selection and Upgrade Management Pick and switch between AI models from a simple dropdown, and keep your current model until you’re ready to change, with a confirmation prompt that prevents accidental switches. You decide when a model change happens, so your customer experience stays steady instead of shifting under you overnight. ZVA: Email as a Tool Send emails through your existing enterprise SMTP, Gmail, or Outlook setup, inject dynamic context and language preferences with conditional logic, and trigger personalized emails mid-conversation across chat and voice. Follow-up emails go out as part of the conversation, with no new mail architecture and no third-party middleware in between. Industries & Open Ecosystem Zoom Phone Local Survivability for Zoom for Government FedRAMP-approved for the Zoom for Government platform Keep core phone service running on Zoom Phone in the Zoom Workplace mobile and desktop apps and devices during connectivity disruptions to a Zoom Phone data center, with automatic failover to the PSTN for up to 30 days through the Zoom Node service module. When the connection to the data center drops, government users can still place and receive calls, so an outage doesn’t shut down the mission. Apps & Integrations What’s New in the Zoom Ecosystem Four ecosystem updates this month: an MS Teams and Zoom Phone plugin that drops the Zoom Workplace app requirement, new DHL and Monday.com connectors for Zoom Virtual Agent, richer LTI integration for education, and a unified ZCC view for ServiceNow. Whatever tools your organization already runs on, there’s one more way this month to plug the Zoom platform into them instead of working around them. Plugin SDK and Device SDK Connect apps and hardware to Zoom Workplace without a custom app: the Plugin SDK reaches 170+ in-meeting controls with real-time callbacks, and the Device SDK pairs hardware or software widgets for programmatic meeting control and live state updates. Developers and on-device AI agents get granular meeting control without full screen or OS permissions, so integrations stay lightweight and safer. Sync your email and calendar Connect your Gmail or Microsoft account to keep yourr client interaction in one place. Your emails and calendar events sync to the right contact or company in your Bonsai CRM. Any new contact is automatically added along the way. Search past emails or send new ones without leaving Bonsai, and see every meeting, past and upcoming, with one-click join for your next call. ZoomMate is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. Your new AI teammate A new place on the web where ZoomMate searches across your tools, kicks off tasks, and turns your meetings and chats into finished work. Instead of bouncing between a dozen apps to pull a project together, you start in one place and let ZoomMate carry the work forward. Search across Zoom and your connected apps — docs, knowledge bases, and third-party tools — and get answers that are analyzed and pulled together, not just a list of links. No more opening six tabs to track down one answer. Ask once, and the answer comes to you right where you're already working. Agentic workflows Set up workflows that run on their own — triggered by an event, a schedule, or an action — from recurring reports to multi-step processes. Your morning status report writes itself before you sit down, and you can see exactly what ran, when, and why. Put AI agents to work planning, running, and managing tasks across your systems, right inside the conversations where work happens. Projects keep moving without someone manually chasing every next step, and decisions get made faster. Generate a complete slide deck from a prompt, a Zoom Canvas, or your meeting content, then refine text, swap images, and add charts with built-in AI editing. Spend less time wrestling with layouts and more time on the message, then present with confidence using presenter view and speaker notes. Ask Zoom AI to build spreadsheets, write formulas, and summarize data, and import data from PDFs, meeting transcripts, Zoom Canvas, and more. Get an answer from your data by asking in plain language, instead of digging through rows and remembering formula syntax. Draft, restructure, translate, and adjust the tone of documents with Zoom AI built in, and import or export .docx files with formatting, margins, headers, and footers intact. Go from a rough idea to a print- and PDF-ready document without losing hours to manual formatting. Zoom AI On-Prem AI that works where your data lives Deploy Zoom AI on your own infrastructure or private cloud to support data residency and compliance needs, starting with speech recognition and expanding later to AI summaries and agentic search. Teams in regulated environments get Zoom AI where their data already lives, with Zoom handling updates and orchestration. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Zoom AI, now built right in The AI features you already use — meeting summaries, AI writing, and more — are now a built-in part of Zoom Workplace rather than a separately named solution. You get Zoom's AI where you already work, with nothing extra to switch on. Voice Translator Hear live spoken translation in any supported language during a Zoom Meeting, with Zoom AI translating the conversation on the fly. Keep your eyes on the speaker instead of reading captions, and follow the discussion in your own language as it happens. AI Virtual Backgrounds Pick a space and get a tailored, high-quality background in one tap, or add your own prompt or art style when you want more control. Look polished in seconds — no manual uploads, no hunting for the right image, no outside tools. Sharing simplified Your recent Zoom AI productivity files surface right in the share picker, with app icons on every window tile so you share the right thing. No more fumbling for the correct window mid-meeting. Your latest work is right there, ready to share and work on together in real time. Chart and graph in a dedicated whiteboard space with diagram-ready defaults like snap-to-grid and orthogonal connectors, plus quick access to flowchart shapes and swimlanes. Build a clean flowchart without fighting a freeform canvas, then export a tidy SVG or drop it straight into Zoom Canvas. Zoom for Broadcast Solutions Direct the conversation with Talkback Audio Producers using Zoom for Broadcast can now communicate privately with remote guests — instantly and without disrupting the show. With Talkback Audio, producers can send one-way audio to any remote guest while a passive in-app notification keeps guests informed. Need their full attention? Configure it with dampening or full IFB (Interruptible Foldback) to suppress all other meeting audio so your voice is heard clearly. Seamlessly integrated into ZoomISO v3 through the Enhanced Media add-on or through integrations including GnuralNet LiveToAirZ Zoom Webinars & Events Zoom AI Event Analytics Ask Zoom AI about your event performance across single, recurring, and multi-session events, and get answers on attendance, engagement, and cross-event trends. When leadership asks what's working, you have the answer without exporting data or building a dashboard. Flip one toggle and Zoom AI gets to work after every event. Production Studio Lower Thirds Place branded banners and name tags across the bottom of your webinar scenes for a TV-style look, right inside Zoom. Give every webinar a broadcast-quality feel without paying for or wiring up third-party production tools. Zoom Revenue Accelerator Auto Dialer: Live Call Monitoring Monitor every active Auto Dialer call from one view and jump in with a single click to listen or give real-time feedback. Coach in the moment a call is happening, instead of waiting for the recording and piecing together what went wrong. Revenue Accelerator MCP Server and ChatGPT/Codex plugin Access ZRA conversation insights, deal data, and coaching directly inside ChatGPT, Codex, and any MCP-compatible AI tool. Ask which deals are at risk in plain language wherever you already work, and let AI assistants surface engagement trends and forecast-ready updates across systems. Zoom Contact Center Digital Front Door Create branded, dynamic support portals that present options like live chat, bot chat, voice, video, or call scheduling based on availability. Customers land on the support path that actually fits their question, instead of guessing which channel will get them help fastest. Supervisor Workflows for CTI Connectors Bring monitor, whisper, and barge supervisor controls into CTI connectors for voice, inside systems like Salesforce, Dynamics 365, ServiceNow, Zendesk, and HubSpot. Supervisors coach live without leaving the CRM they run their day in or switching over to the Zoom client. Single Tab Screen Pop for ServiceNow CTI Integration Receive one ServiceNow screen pop per browser session, directed to the original tab where the CTI session started, instead of across multiple tabs. Your dashboards, metrics, and customer records stay put when a call comes in, creating a cleaner and less disruptive workflow. Zoom Virtual Agent ZVA: Multi-Location Vertical Manage multiple branches or global sites through a single virtual agent, connecting unique branch numbers to one agent instead of building a bot per location. Open a new office and link it to your existing agent setup in minutes, while customers still get a personalized, location-aware experience. ZVA: Unified Agent Builder Design a virtual agent once and deploy it across both voice and chat in a single guided flow, with advanced settings tucked away until you need them. No duplicate builds and no expert required — teams go from configuration to deployment fast, with a clean interface that stays out of the way. Zoom Virtual Agent Receptionist for any phone system Run Zoom Virtual Agent as a standalone AI receptionist with its own Zoom global phone number, routing inbound calls to the voice flow and outbound calls for escalation. Get started with a virtual agent on top of whatever phone system you already have, with call recording, transcription, PII redaction, and analytics included. Industries & Open Ecosystem Zoom Compliance Manager for ZCC Extend Zoom Compliance Manager to Zoom Contact Center data with compliance capture, eDiscovery, and legal hold, plus risk detection and data loss prevention in the Plus tier. Powered by Theta Lake. Govern your contact center communications and manage regulatory risk natively in Zoom, without bolting on a separate system. Workplace for Frontline New shift management and on-shift communication tools, including call queues for shift groups and static numbers routed to on-call roles, plus Epic patient cards viewable in the frontline app. Frontline managers run shifts and route calls to whoever's actually on, while healthcare workers see patient context right in chat. Chrome Extension for EHRs Copy and paste clinical notes into web-based EHRs with no manual toggling, secure and native in Chrome. Documentation moves into the EHR cleanly, working across systems without a custom integration or a clunky workflow. Apps & Integrations Zoom Marketplace Redesign A redesigned Zoom Marketplace with improved discovery, search, and browsing right in the Zoom Workplace client, plus new sort and filter options. Customers can find apps, integrations, and connectors to customize their Zoom experience faster from Zoom or the web. Zoom Phone and Contact Center Voice Triggers Build voice apps with native trigger support — receive incoming webhook events for Zoom Phone and Contact Center Voice, reshape and route that data, and test to confirm it works. Developers wire third-party automation into Zoom voice without stitching together workarounds. Bring BrightHire interview insights, patterns, and evidence into Claude, ChatGPT, Cursor, Codex, and any MCP-compatible tool, with the controls and security to keep your data safe. Answer hiring questions wherever you already work, going beyond ATS metrics to surface patterns and diagnose issues. Insights Explorer in BrightHire Explore your interview data conversationally inside BrightHire to spot trends, compare cohorts, and see what's driving hiring outcomes. Get explainable reports with proactive insights, no analyst required. Bonsai Connector in ZoomMate Turn client conversations into CRM records without leaving Zoom. Create companies, contacts, and deals in Bonsai straight from ZoomMate. Log a new opportunity in Bonsai the moment a client call wraps up, with the company, contact, pipeline stage, value, and assignee. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. My Notes on mobile Use My Notes on mobile to transcribe and take notes during in-person meetings or on-the-go conversations. The live transcript follows the conversation in real time, and everything syncs to desktop so you can pick up where you left off. Hallway chats, customer site visits, and quick standups in the kitchen don't always happen at a desk. Now they don't have to. You walk out of the conversation with a transcript and a set of notes already captured that you can clean up on your laptop later. Workflows embedded in Meetings Trigger follow-up emails, CRM updates, or to-dos directly from your meeting notes while details are still fresh. Both hosts and participants can attach and run workflows from their own notes, and you can review each action before it runs. The follow-ups you forget are the ones you handle five tabs deep, three hours after the call. Now the workflow runs from inside My Notes - so the email goes out, the CRM gets updated, and the next step is queued right after your meeting. Agentic search enhancements Get fast answers and insights from your essential work tools and knowledge sources without leaving the flow of your conversation in Zoom. Ask AI Companion enterprise-level questions like "What are my top 10 accounts closing this week?" and get insight from structured and unstructured data across your tech stack (requires Custom AI Companion add-on). Ten connectors are now live, including Salesforce, Google Drive, ServiceNow, OneDrive, Box, Workday, Confluence, SharePoint, Zendesk, and Seismic. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. New Zoom Chat experience Send richer messages with inline images, videos, tables, and formatted text in a refreshed Team Chat experience. Built on modern web technology, the interface now looks and behaves the same way on Windows, macOS, and web. Chat threads were never meant to be plain text walls. You can drop a screenshot, a quick clip, or a table inline without flipping to a different app to make the point. Workplace on web simplification Start meetings faster with a streamlined home tab and shortcuts to start, join, or schedule. Personal and admin controls are now separated, with a cleaner path to admin tasks for the people who need it. Updates to captions and translations In-meeting captions can no longer be saved during the meeting so that's been replaced by the option to save the full transcript. Captions stay on as a real-time accessibility feature, and participants can always request transcripts be turned on if they aren't already. Captions and transcripts were doing two different jobs that were getting blurred together. Captions are for following along in the moment. Transcripts are the record of what was said. Splitting them out makes both more useful and gives participants a clear way to ask for transcripts when they need one. AI Companion Chat for Whiteboard Chat with AI Companion directly on your Whiteboard canvas to refine, edit, or ask questions about content. Generate structured Whiteboard content from a prompt or a meeting transcript, and turn selected content into docs, slides, or sheets embedded right on the canvas. Brainstorms used to leave you with a wall of sticky notes and no clear path forward. Now you can ask AI Companion to organize the mess, group ideas, or turn the best ones into a doc you can actually share. AI-generated background images for Clips Avatars Generate Clips Avatar backgrounds by entering a prompt, choosing a model, and selecting a style. You can refine results with prompt editing, regenerate variations, and add, preview, replace, or manage images directly within your scene. Recording a Clip in your messy home office gets old fast. Instead of hunting for stock photos that almost match what you want, you describe the scene and get a background that fits. Scheduler mobile app updates Scheduler is now available in the mobile app for Scheduler Basic and up. New users can onboard and connect a calendar from their phone, create 1-1 booking pages, and create or edit availability. You said yes to a meeting on the way to lunch and don't want to wait until you're back at your desk to set it up. Now the booking page can go out before you've sat back down. AI Companion 3.0 integration with Workspace Reservation AI Companion now understands deeper context for Workspace Reservation requests including specific devices, spaces, and people. Book-on-behalf-of prompts are integrated for delegation, and the assistant picks up on timing details automatically. "Book me a room with the big screen near Jamie's team for 2pm Thursday." That used to be several clicks and now it's one prompt with AI Companion figuring out the rest. Zoom Webinars & Events Recording Studio Record individual video and audio streams of webinar participants for broadcast-quality output. Control who gets recorded, start and stop sessions, and monitor upload progress. Get crisp video files that hold up for content repurposing and post-production editing. Pulling individual speaker feeds out of a recorded webinar used to mean a full re-edit. Now every participant is captured as a clean, separate file you can actually work with. Event Certificate Vault Attendees can access past certificates any time in the vault - even after the event lobby closes. Search, preview, and download certificates as PDFs without signing in to a Zoom account, using a one-time passcode to access what they've earned. Zoom Revenue Accelerator Add & Edit Contacts Add new contacts and edit contact data inside your Auto Dialer call list in real time. Capture referrals on the fly, log new details mid-call, and modify or update contact data without re-uploading a CSV. A prospect mentions their colleague is the real decision-maker. Before, you had to open a spreadsheet and re-import. Now you drop the new contact into the list right where you're calling from. Zoom Contact Center Leverage Transcript Intelligence Through CX Insights Click any chart or metric in CX Insights to explore the underlying conversations, with transcripts filtered automatically by time, queue, team, or agent context. Ask follow-up questions on filtered transcripts to uncover root causes. Dashboards tell you something changed. They don't tell you why. Now you click on the spike, and you're reading the actual calls that caused it. Advancing the CX Insights Experience Organize CX work into reusable projects with shared memory across chats, reports, and ongoing analysis. Centralized reports make findings easier to share, and clarification prompts help reduce failed queries on ambiguous requests. CX analysis usually means starting over every Monday. Now your projects, prompts, and reports carry context forward — so you build on last week's work instead of redoing it. Build Custom Historical APIs with CX Analytics Build custom historical APIs from CX Analytics widgets by combining datasets, variables, and custom measures into a single exportable view. Deliver CX data in the exact structure your external business intelligence (BI) and reporting systems require. Every BI team wants the data slightly different. Instead of writing one-off exports for each, you spin up the API your reporting tool actually needs and your engineers get their weekends back. Route Calls Faster with High-Speed Queue Overflow Automatically send calls to another destination with 0-second overflow while still tracking them in queue reports. Briefly check for available agents, then overflow if no one's free within a few seconds, with flexible queue and agent timing controls. Customers hate watching a queue go nowhere when an agent in the next group is available. Now the call moves the moment it makes sense to move it. Smarter Outbound Automation and Dialing Control Trigger workflows on "engagement accepted" events in outbound automation. Customize calling hours by campaign with flexible local dialing windows instead of fixed account-level limits, and prevent wasted outbound attempts outside of allowed calling windows. Calling someone in São Paulo at 7am local time is a bad day for everyone. Now the dialer knows the rules per campaign and the workflows only fire when someone actually picks up. Granular Access Controls for CX Analytics Logs Restrict access to specific CX Analytics logs (i.e. engagement, agent activity, compliance, call journey) at the individual log level. Admins get precise control over who can view or export each log type. Compliance asks for least-privilege access. Until now, the answer was "this admin sees everything or nothing." Now the answer matches the role. Auto-Park Inactive Engagements in Queue Automatically park inactive engagements so they stop blocking agents while waiting for a customer reply. When the customer responds, the engagement returns to the queue and gets reassigned. Agents and admins can park or unpark manually, with full visibility in views and logs. An agent's queue used to fill up with conversations stuck waiting on the customer. Now the inactive ones step aside until the customer's actually back so agents handle the engagements that need attention now. Agent Tracing in Engagement Logs (AIEA) View AI Expert Assist agent behaviors and suggestions inside closed engagement logs. Flags and filters let supervisors find AI-assisted engagements quickly, and transcripts come with embedded AI suggestions inline. You want to know what AI Expert Assist actually told the agent in the moment. Now you can see it right next to the transcript instead of inferring what happened from the outcome. WFM schedule activity sharing with ZCC Share Workforce Management schedule data with Zoom Contact Center on an hourly cadence, including each agent's upcoming activity, start time, and duration. Routing decisions can match interactions to the agent best positioned to take them. Routing without knowing who's about to go on break is how you end up with a customer transferred two minutes before the agent's lunch. Now the routing engine has the schedule, and the right agent picks up. Zoom Virtual Agent Zoom Virtual Agent: Agent Builder Build higher-quality virtual agents on the first try with contextual, best-practice guidance tailored to your agent's specific flow. Create new skills, improve existing ones, and debug issues with AI handling the complex configuration and referencing existing tools. Building a bot used to mean sketching the flow on a whiteboard, configuring it, and finding out two weeks later it didn't work the way you imagined. Now the assistant helps catch the gaps as you go. Expanded Languages for ZVA ZVA now supports Hebrew, Indonesian, and Turkish across chat and voice agents, with full localization including proper grammar and vocabulary. Customers in Tel Aviv, Jakarta, and Istanbul shouldn't have to switch to a second-best language to talk to your support bot. Now they don't. ZVA: Hyperlink Support Embed hyperlinks across standard responses or complex tool configurations in ZVA without writing custom code. Replace messy URLs with branded, professional links across chat and tools. A raw URL in a support response looks like spam and reads like one. Branded hyperlinks click through more often, and your agent's responses look more polished. OKTA integration for ZVA Use Okta push notifications and temporary codes to handle automated account recovery through ZVA. Customers can unlock accounts or reset passwords through simple guided steps, without waiting for IT support. Locked-out customers don't want to file a ticket. They want back in. Now the virtual agent walks securely through it, and your IT queue gets shorter. Apps & Integrations AI Companion in MSFT Teams A new app brings AI Companion directly into Microsoft Teams. Access full meeting summaries and next steps inside Teams, and generate content to help with follow-ups and documentation without switching apps. AI Services Expanded Offerings New Translator and Summarizer APIs on the Zoom Build Platform to translate content across languages, summarize conversations into clear insights, and pull in transcription - all via credits. Every app team is rebuilding the same translation and summarization pipeline. Now you call one API and get production-quality output, without managing models or running your own infrastructure.. Seer by Workvivo Workvivo Employee Insights is now Seer by Workvivo, the people intelligence platform. Summarize feedback by filtered group, build richer surveys with multiple Driver questions and Likert Scale options, and benchmark managers internally. Engagement surveys usually generate a pile of comments no one has time to read. Seer turns that pile into the themes that actually matter - by team, by manager, by question - without manual tagging. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. Memory Improvements View, edit, and manage what AI Companion knows about your work preferences and communication style. Instead of getting generic answers, you get responses that actually fit your specific role and preferences. Workflow Enhancements Use the new "Deep Reasoning" node to build more complex automations that understand the context of your tasks. Reach people wherever they are by ending a workflow with an automated SMS or a voice call instead of just an email. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Automated Zendesk Tickets for Voicemail Automatically create a Zendesk ticket whenever a customer leaves a voicemail for an auto-receptionist or call queue. No more manually checking for missed messages. The caller’s info, recording, and transcript land right in the workflow your team already uses. Shared Line Support for Cisco MPP Handle shared line groups and delegate calls directly on your existing Cisco 8800 and 9800 devices. You can move to a modern phone system without throwing away your current hardware. It’s the same desk phone, just smarter. AI Companion in Whiteboard Chat with AI Companion directly inside your whiteboard to refine content, ask questions, or turn a prompt into a flowchart. Gone are the days of staring at a blank canvas. You can go from a rough idea to a structured diagram in seconds. Edit Avatar Scripts in Clips Fix mistakes or update your messaging by editing the text script of an AI Avatar video and regenerating the clip instantly. Before: Re-recording an entire video because of one small typo. Now: Edit the text, click a button, and the video updates itself. Bulk Workspace Assignments with AI Upload desk and room assignments using natural language instructions and any text file. Admin work doesn't have to be a headache. AI Companion catches your typos and formats the data correctly so you don't have to manually fix spreadsheets. Zoom Certified native Bluetooth headset from Logitech Zone Wireless 2 ES for Business is now a Zoom Certified Native Bluetooth headset on Windows 11 devices with the Zoom Workplace version 6.7.5 or later. This is the first Zoom Certified native Bluetooth headset that requires no additional SDK download, making the native Bluetooth experience direct and intuitive. Zoom Video Management Multi-Camera Recording Playback Record every camera in a Zoom Room as a separate stream so viewers can choose which angle they want to watch. Students watching a lecture can toggle between the teacher, the blackboard, or the screen share. Everyone gets the best view, no matter where they sit. Shared Video Library Create a central, tagged hub of approved video content that different teams can pull into their own video channels. Gone are the days of hunting through inboxes or drives for the latest brand video. Content owners stay in control because shared videos remain locked—teams can share the asset, but they can't edit the original. Zoom Webinars & Events Certification in Simulive Issue certificates to up to 5,000 attendees who meet specific requirements during pre-recorded Simulive webinars. Gone are the days of messy spreadsheets and manual tracking for compliance or training. Once an attendee hits your criteria, their certificate is automatically generated and emailed to them. Zoom for Sales (Zoom Revenue Accelerator & Auto Dialer) AI Contact Creation Automatically identify participants in your meetings and create draft CRM records for them. Eliminate manual data entry - no more hunting for titles or emails. Review, approve and sync to ensure your CRM reflects every stakeholder the moment a call ends. Complete your deal map without the admin overhead, so you can focus on strategy, not spreadsheets. Customizable AI Follow-Up Emails Define prompt templates by call type—discovery, negotiation, you name it—so every AI-generated recap sounds like you. Get a high-quality follow-up into your prospect's inbox in seconds, not hours, and keep the momentum going after every hang-up. Auto Dialer Call Lists Access a full profile of every prospect with a single click, including their call history and key details. You can move through leads faster because all the context you need is right there in front of you—no more scrolling through messy tabs or spreadsheets. Zoom Contact Center Pre-Recorded Audio for Voice Queues Use your own recorded audio for everything a customer hears in a queue, from menu options to wait time updates. You get to keep a consistent, branded voice throughout the entire call. It also supports over 35 languages, which is a big win for global teams. Smarter Queue Routing The system checks if agents are actually logged in before making a customer wait in a queue. Customers avoid the frustration of waiting on hold when no one is there to help. If the team is out, the caller goes straight to a callback or voicemail. Consumer-First Callback The system calls the customer first and only alerts an agent once the customer successfully answers. Your agents stop wasting time on dial tones and unanswered calls. They only spend time talking to people who are actually on the line. Enhanced Callback Visibility Monitor all active and pending callbacks in one central dashboard and cancel them if needed. Admins get a clear view of the entire system's workload. You can spot and fix issues before they become a problem for customers. Skill-Based Routing with Progressive Relaxation Skill requirements drop automatically if no perfect agent is available for a caller. You don't have to choose between high-quality service and long wait times. Customers get the best help available as quickly as possible. AI Expert Assist Agent Tracing in Engagement Logs View AI Expert Assist agent behavior and suggestions with closed engagement logs Enjoy a cohesive view of transcripts and embedded AI-generated suggestions Zoom Virtual Agent Standalone SIP Voice Gateway Allow customers to deploy advanced “agentic” capabilities to their existing telephony infrastructure. Integrates seamlessly via SIP to act as a sophisticated “front door,” handling complex resolutions. Voice Multimodal Support Voice bots can now send secure SMS links to customers during a call so they can upload images or documents. Instead of trying to describe a complicated problem over the phone, the customer just snaps a photo. You get the context you need to resolve issues faster. ZVA Custom Dictionary Define specific business terms and phonetic spellings so the virtual agent speaks and understands your industry's language. Your virtual agent stops stumbling over unique product names or technical jargon. Conversations feel more natural and accurate for your customers. Expanded Language Support and Self-Onboarding ZVA now supports Hindi, Norwegian, Romanian, Polish, Danish, and Swedish. Setting up a new bot is also faster thanks to a guided self-onboarding experience. You can reach global audiences in their own language with less setup effort. Education & Healthcare Education Hero Prompts Use specific AI prompts designed for teachers and students to generate lecture summaries, quizzes, or study guides. Educators spend less time on lesson prep and more time actually teaching. Students get a head start on studying with instant summaries. Contact Center for Epic Manage patient calls, see medical records, and use click-to-dial features directly within the Epic interface. Healthcare agents can focus entirely on the patient instead of clicking back and forth between three different apps. Industry Solutions MCP Integration with Claude Build context-aware AI workflows in Claude Cowork and Claude Code by using Zoom’s meeting intelligence to power deeper reasoning and more accurate outputs. Use natural language to quickly search across recordings, transcripts, and summaries without switching applications. Generate documents and action items in Claude based on meeting discussions from Zoom. Individual Real-Time Video Streams for Developers Developers can now tap into any single participant’s video stream on demand for specialized apps.Just Apps can isolate a specific person’s feed for identity checks or deepfake detection—a particularly valuable enhancement for telehealth and security-focused developers. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Refreshed User Experience and Unified Navigation Navigate through a redesigned interface with refreshed toolbars and layouts that work the same way whether you are on a desktop, mobile phone, or web browser. You can move between devices without that split-second of confusion where you have to hunt for the "join" or "share" button in a different spot. Realistic & Stylized Custom Avatars Create a digital version of yourself that tracks and mimics your movements in meetings, with built-in authentication to help protect against misuse. You can stay present in every meeting even on days when you aren't camera-ready or just need a break from being on screen. Try it out today! Realistic and Stylized Custom Avatars are only available on supported devices that meet the required hardware capabilities Voice Translator Listen to live spoken translations in supported languages during your meetings as Zoom AI processes the conversational data and translates it on the fly. Keep your focus entirely on the speaker’s face and tone instead of constantly looking down to read captions at the bottom of the screen. Limited beta version available for complimentary access for select customers; pricing and terms subject to change after beta. Individual Browser Tab Sharing Select and share a single tab in Chrome or Edge rather than sharing your entire browser window or desktop screen. No more worrying about participants seeing your private messages or messy bookmarks—you show exactly what is needed and nothing else. Custom AI Avatars for Clips Turn static slide decks into dynamic video content by using your AI avatar to deliver the presentation script. You can produce professional, consistent videos in multiple languages without ever having to step into a recording studio or record a single take. Zoom Enhanced Media A paid add-on for Meetings and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity. New Zoom Room support for enhanced bandwidth, higher quality video streams for 4K displays, and increased sharing frame rate to 60fps. Zoom Webinars & Events Simulive Queued Videos Upload an intro, a main recording, and an outro to play in sequence automatically during a webinar session. Tailor the same core presentation for different audiences by simply swapping the intro or outro, saving hours of manual video editing. Automated Simulive Engagement Schedule exactly when you want polls, quizzes, and downloadable resources to appear during a pre-recorded webinar. Gone are the days of needing a staff member to sit in on every replay just to click "launch" on a poll at the right second. Advanced Event Analytics: Topics of Interests, Benchmarks, and Company Insights View reports that show which topics resonated with your audience, compare your performance against industry standards, and access detailed engagement profiles for attending companies. When you need to prove your event strategy is working, you have hard data to show what landed and which businesses are ready for a sales follow-up. Zoom Revenue Accelerator Smart CRM Association Automatically link your meetings, calls, and emails to the correct Salesforce or HubSpot deal using AI conversation analysis. Your CRM stays updated and accurate without sales reps spending Friday afternoons manually logging activities to specific opportunities. Salesforce Integration Enhancements Set up and customize your CRM integration faster with an intuitive configuration experience and precise activity mapping. You spend less time wrestling with backend settings and more time seeing exactly how your calls impact your deals. Auto Dialer: International Expansion Reach prospects in the United Kingdom, Ireland, Australia, and New Zealand with AI-powered sales calling and local plan options. Your sales team can grow their global footprint without the technical headache of setting up international dialing for every new market. Handle inbound and outbound voice and video calls with full controls directly from your mobile device. Support teams can stay responsive after hours or on the move without being stuck at a physical desk. QM Scheduling to WFM Schedule coaching sessions directly from the Quality Management screen using new integration with Zoom Workforce Management. Supervisors don't have to hunt for a free spot on the calendar. AI automatically finds the best time to coach agents while keeping the team staffed. Expanding the ZCX Self Service Ecosystem Connect to over 40 new native integrations including Workday, Monday.com, and Google Docs directly from the marketplace. Setting up your help center is no longer a major IT project. You get secure, native access to the tools your team already uses every day. CX Analytics: Custom Metrics Build your own tailored KPIs for real-time and historical performance tracking without needing a third-party tool. Instead of manually calculating numbers in a separate spreadsheet, you can track exactly what matters to your business right inside Zoom. Realtime Media Streams for Contact Center Give your developers direct, live access to voice and transcript data to build custom AI workflows and integrations. Your engineering team can build the specific automations you need—like live sentiment analysis or custom coaching tools—with low-latency data. Zoom Virtual Agent Zoom Virtual Agent Chat Multimodal Visual Intelligence Allow customers to send images and documents to the virtual agent to help explain their issues. Instead of a customer struggling to describe a broken part, they just send a photo and the AI helps to identify the order and part instantly. Proactive Outbound Set up your virtual agent to place outbound calls for simple tasks like appointment reminders, surveys, and follow-ups. Leverage AI to handle calls autonomously and escalate to a live agent when needed. Turn raw conversations into clean, compliant, knowledge. Get valuable information from live conversations that resolve real customer issues ZVA Analytics with Implicit Resolution Metrics Use behavioral signals to figure out if a customer's issue was resolved, even when they don't fill out a satisfaction survey. Only a fraction of people give feedback at the end of a chat. Now you have a clear picture of how your bot is performing for everyone else. Integration with Microsoft Teams, Zoom Chat and SMS Seamlessly connect chat agents to Zoom Chat, SMS or Microsoft Teams Provide a consistent, AI-powered support experience on customers’ preferred platform Industry Solutions Zoom Clinical Note Integration for Epic Use ambient voice technology to record clinician-patient conversations and generate structured clinical notes in under a minute directly in Epic Haiku (mobile) and Epic Hyperspace (desktop). Doctors spend less time staring at a screen charting and more time actually looking at and listening to their patients. Zoom Contact Center for Epic Manage calls through an embedded call bar inside the Epic interface with smart patient record screen pops. Seamlessly connect Zoom Contact Center with Epic for a unified agent experience Deliver AI‑powered, context‑aware patient interactions directly within Epic—enabling real‑time caller ID, intelligent routing, and streamlined documentation without switching applications Agents can handle patient calls without jumping between different apps, keeping the conversation focused and professional. Convert audio to text at scale with high accuracy, automatic punctuation, and speaker identification. Developers can integrate high-quality transcription into any app without building a complex engine from scratch. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. My Notes: AI Note-Taking Across Your Meetings Use AI Companion to take notes in meetings—not just Zoom. My Notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, giving you personalized summaries based on the notes you jot down during the session. Transcribe in-person meetings from AI Companion on the Web Start transcribing in-person conversations directly from the AI Companion web interface—no meeting link required. Available for users on AI Companion Basic. You’re having a quick hallway conversation or a lunch brainstorm and want to capture it. Now you can—just open AI Companion on the web, hit transcribe, and get the full context to keep working with afterward. Personal Workflows (GA) Automate daily routines like generating weekly win reports or sending post-meeting thank-you notes using simple natural language prompts. Now generally available with additional ready-made templates. Custom AI Companion license holders can also automate workflows in third-party apps like Jira and Salesforce. Instead of spending your first hour catching up, you can now start the day already informed and ready to focus on work that actually matters. File Upload for AI Companion on the Web Upload images, PDFs, and text files (up to 10 MB) directly into AI Companion on the web and use them as context for your queries. Before: copy-paste content from a doc, describe an image, hope AI understands. Now: just drag in the file and ask your question. The context is right there. Custom Conversation Starters Personalize the quick-action buttons on the AI Companion web interface to match how you actually work, instead of relying on one-size-fits-all prompts. Everyone works differently. Now the shortcuts you see when you open AI Companion are yours—built for your role, your workflow, your priorities. Zoom Chat as Context for AI Companion AI Companion on the web now pulls from your Zoom Chat messages (up to 90 days) as context for your queries—alongside meetings and docs. That decision your team made in chat last week? You don’t have to scroll back to find it. AI Companion already has it and can weave it into your next answer. Personalized Meeting Summary Templates Individual users can now create their own meeting summary templates directly on the AI Companion web interface—no admin setup required. Available for Custom AI Companion license holders. You want bullet points, not paragraphs. Or a format that feeds straight into your weekly report. Now you set it up once, and every meeting summary comes back exactly the way you need it. Third-Party Data Sources for Custom AI Companion Pull data from up to 10 third-party apps—including Slack, Salesforce, Workday, and Seismic—directly into AI Companion queries. Admins configure which apps are available, and users turn on the ones they need. When you ask AI Companion a question, the answer doesn’t stop at Zoom. It reaches into Salesforce, Slack, and the other tools where your work actually lives—so you get the full picture, not a partial one. Expanded Availability for AI Companion 3.0 AI Companion 3.0 on the web is now available for ZM Plus customers hosted on the US cluster, plus customers using BAA and Customer Managed Key (CMK). Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Zoom Enhanced Media A paid add-on for Meetings, Events, and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity. Standard video compression works fine for most calls. But for customers in media, production, or design who need every detail to come through crisp and clear—this is the upgrade they’ve been asking for. Dynamic Gallery Zoom automatically optimizes your meeting gallery layout by minimizing wasted space around participants and adjusting tile sizes based on how many people are in the call. You can also shrink your self-view. No more staring at a grid where half the screen is empty background. The people in your meeting actually fill the frame now—so your focus stays where it should. Proactive Workspace Reservation (GA) AI Companion proactively nudges you to book a room or desk when you’re in the office and haven’t reserved one yet—no need to ask. It can also help resolve double-bookings and optimize space usage. You rushed into the office for a meeting and forgot to book a room. Instead of scrambling, AI Companion already spotted the gap and suggests an open space before you even ask. Music Timer and Voting Sessions in Whiteboard Add background music and countdown timers to Whiteboard sessions to keep brainstorms focused and on track. Facilitators can also run dedicated voting sessions with built-in controls. Brainstorms drag on. Silence gets awkward. Now you’ve got a timer keeping everyone honest and music keeping the energy up—and when it’s time to decide, voting happens right there on the board. Whiteboard Participation Report Generate reports showing who contributed to a Whiteboard session, with user actions, timestamps, and metrics that distinguish active contributors from view-only participants. You ran a team brainstorm and want to know who actually participated versus who just watched. Now you have the data—and your team has more accountability. AI Companion Summaries in Scheduler View AI Companion meeting summaries directly in the Scheduled Events tab within Zoom Workplace—no need to leave Scheduler to review what happened. You booked the meeting through Scheduler, you ran the meeting, and now the recap is right back in Scheduler waiting for you. Everything stays in one place. Zoom Video Management Embed Recordings and Clips on External Websites Embed Zoom recordings and clips directly on any website—your LMS, intranet, customer portal—using a simple embed code. The original access permissions still apply, so only authorized viewers can watch. No more downloading a video from Zoom, re-uploading it to your LMS, and managing it in two places. One embed code, and the video plays right there on the page—with permissions intact. In-Video Quizzes and Polls Add quizzes and polls at specific points in a video—after key concepts, at chapter breaks, wherever it makes sense. You can make quizzes mandatory so viewers can’t skip ahead until they answer correctly. Someone hits play on a training video, walks away, comes back, and checks “completed.” That doesn’t fly anymore. Now there’s proof of completion baked right into the video. EU Cluster Deployment Zoom Video Management is now available on EU clusters, unlocking access for EMEA customers. Zoom Webinars & Events Business Services: Webinars & Events AI-Driven Key Moments AI analyzes engagement patterns throughout a webinar—reactions, chat spikes, Q&A surges—and identifies the specific segments that drove the most audience activity. Hosts get a visual timeline showing exactly where attention peaked. Available with Webinars Plus and Events. You used to guess which parts of your webinar landed based on when people dropped off. Now you know exactly which moments resonated—and for recurring series, you can compare across sessions to see what consistently works. Learning Certificates for Webinars Design and email custom certificates for up to 5,000 attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions. Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom. Business Services: Zoom for Sales Automatic Email Sync to Salesforce Every customer email captured in Zoom Revenue Accelerator now automatically syncs to Salesforce and links to the right opportunity—no manual logging required. Last month we added non-recorded meetings. Now emails are covered too. Your deal timeline in Salesforce stays complete and accurate without anyone lifting a finger. One-Sided Recording for ZRA and Autodialer Capture only the rep’s side of a conversation in Zoom Revenue Accelerator and Autodialer, unlocking transcripts, coaching data, and analytics in regions where customer audio can’t be recorded. Compliance restrictions used to mean zero call data. Now your team still gets transcripts, insights, and coaching—even when the customer side stays private. Outreach Integration: Multi-Instance Support Zoom Autodialer now supports multiple Outreach instances, so customers with complex org structures can connect every team without integration blockers. One Outreach instance per org was a ceiling. Now every team plugs in seamlessly—smoother workflows, unified data, no workarounds. Business Services: Zoom CX Line and Telegram Integrations for Zoom Contact Center Add Line and Telegram as messaging channels in Zoom Contact Center. Admins can configure flows, route messages into existing queues, and agents can send and receive messages and images—all within the same interface they already use. Now you can meet your customers where they already are—without juggling separate tools. New Agent Desktop A redesigned agent experience for voice interactions in Zoom Contact Center. The updated layout puts real-time AI suggestions, customer history, and engagement summaries front and center—right where agents need them during a live call. Agents used to hunt for context mid-call. Now the customer’s history, AI-generated summary, and suggested next steps are all visible the moment they pick up—no jumping between screens. Granular Permissions for User Management Platform admins can now control which sections of user settings are visible and editable for other admins—including queues, skills, intents, channel settings, and policies. Controls apply across both user profiles and templates. Large enterprises need to delegate admin tasks without overexposing sensitive settings. Now you hand off exactly the right level of access—nothing more, nothing less. Customer Profiles in Address Book When an agent initiates or receives a call or chat from a saved contact, a customer profile panel automatically appears—showing historical interactions, engagement summaries, and open context. No more asking “Can you remind me what we discussed last time?” The agent already has it—right there on screen, the second the call connects. Zoom Virtual Agent Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between. Real-Time Language Detection and Translation ZVA now detects and translates language changes mid-conversation in chat. If a customer switches languages partway through, the virtual agent follows along automatically. Real support conversations aren’t monolingual. A customer starts in English, switches to Spanish for a technical term, and expects to be understood. Now they are. New Language Support ZVA now supports Chinese Traditional, Cantonese, Russian, and Malay—with fully localized chat experiences and natural-sounding voice actors. Global customers expect support in their language. Four more markets just got a native experience. ZVA Voice-to-Zoom Phone Handoff When a virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically. Agents see the context before they even say hello. Requires Zoom Phone Customer Engagement Pack. When customers call back or get transferred, agents already know what’s going on. No “Can you start from the beginning?”—just a smooth pickup right where the virtual agent left off. ZVA Voice Call Recording ZVA now supports call recording for virtual agent interactions originating from Zoom Phone. Recorded calls are automatically stored in CX Analytics with full transcripts. You can’t improve what you can’t see. Now admins can listen back, read transcripts, and fine-tune their virtual agent based on real conversations—not guesswork. Shopify Integration Connect ZVA directly to Shopify so customers can check order status, make updates, or take action on orders through the virtual agent—without reaching a live person. A customer wants to know where their order is. Instead of waiting in a queue, they ask the virtual agent and get an instant, accurate answer pulled straight from Shopify. Box Knowledge Base Integration Add Box as a knowledge base source for ZVA, using Box’s native file picker for a familiar and secure selection experience. Your support content already lives in Box. Now your virtual agent can tap into it directly—no migration, no duplicate files, no extra maintenance. ZVA on WhatsApp and Facebook Messenger Deploy AI-powered chat agents on WhatsApp and Facebook Messenger channels in Zoom Contact Center—going beyond the previous classic chatbot-only limitation. Customers already live on WhatsApp and Messenger. Now your AI agent meets them there with the same quality experience they’d get on your website. Industry Solutions Industries & Open Ecosystem Workplace for Clinicians: Epic Integration Zoom Workplace for Clinicians is now natively integrated with Epic Haiku (mobile) and Epic Hyperspace (desktop). AI-powered ambient voice recognition captures clinical notes directly within Epic workflows, and documentation syncs automatically for review and sign-off. Clinicians spend hours on after-hours charting. Now clinical notes are captured during the appointment and land directly in Epic—ready for review, not re-creation. VizRT for Zoom Meetings and Rooms VizRT brings broadcast-quality visuals to Zoom. Interactify for Zoom Meetings adds branded overlays, logos, and name tags during meetings. Captivate for Zoom Rooms delivers augmented-reality 3D graphics and visual dashboards. Your all-hands or customer event just went from standard video call to polished broadcast—without leaving Zoom or hiring a production crew. UKG Pro WFM Integration for Zoom CX Agents can view time-off balances and submit schedule requests directly in Zoom Contact Center, with updates flowing seamlessly into UKG Pro Workforce Management. Contact center agents juggling two systems for scheduling is a recipe for errors and frustration. Now it all happens in one place—right where they’re already working. Education: Hero Prompts and LTI Deep Linking AI Companion on the web now includes education-specific hero prompts for faculty, staff, and students—like generating quizzes or lecture summaries. LTI deep linking also lets educators embed Zoom tools directly into learning management system assignments. Professors can generate a quiz from a lecture recording. Students can summarize readings before class. And it all connects directly to Canvas, Moodle, or Blackboard—right where students already work. RTMS SDK 1.0 for Node.js and Python Developers can now connect AI applications to real-time audio, video, and transcription streams across Zoom Meetings, Webinars, and Video SDK using the RTMS SDK—now live on GitHub. Building a real-time tutoring assistant or a healthcare bot that listens to live calls? The RTMS SDK makes the connection simple—no complex middleware, no custom integrations. Zoom for Government and Defense Updates Continued FedRAMP authorization expansion for the Zoom for Government platform, including ZM Plus, RTMS, Zoom Canvas, and phone survivability. Zoom for Defense is also adding Zoom Phone and Contact Center authorizations. Government agencies and defense organizations get access to more Zoom tools within their secure, compliant environments—closing the gap between commercial and public-sector capabilities. Sync Zoom Meetings to Bonsai Bonsai is Zoom’s client management platform that helps you manage all client work from first meeting to getting paid. Keep all your client interactions in one place by syncing Zoom meetings, transcripts, and AI summaries directly to Bonsai. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. Agentic Retrieval for Gmail and Outlook Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries. You know the answer is in an email somewhere, but you can’t remember which thread. Now AI Companion 3.0 finds it for you, so you stop searching and start working. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Generate Whiteboards from Zoom Content

Create a visual map or flowchart instantly by giving AI Companion context from your Zoom Meetings, Docs, or Zoom Chat threads. Blank canvases are intimidating. Instead of starting from scratch, you get a structured head start based on the conversations you’ve already had. AI Image Conversion for Whiteboard Convert a photo of a physical whiteboard into a digital, editable canvas with distinct objects. That brilliant diagram on the conference room wall doesn't have to die there. Snap a picture, digitize it, and keep iterating with the team remotely. Embed Clips on Third-Party Sites Embed your Zoom Clips directly onto third-party websites, intranets, or learning platforms using simple code. Stop requiring people to click away to watch a video. Meet your audience where they already are—whether that’s your company wiki or a marketing landing page. Zoom for Cisco Rooms Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware, now available. Customers can now use Zoom Meeting features like AI Companion, breakout rooms, reactions, and chat, all on their existing Cisco Rooms.. Zoom Webinars & Events Learning Certificates for Webinars Design and email custom certificates to attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions. Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom. Company Insights for Events Group attendees by their business email domains to see exactly which organizations are engaging with your events. Sales teams don’t sell to individual email addresses—they sell to accounts. See clearly when a whole team from a target prospect shows up. Event Engagement Score Rate attendee engagement on a 0-10 scale based on actions like chat activity, Q&A participation, and poll responses. "Attended" doesn't mean "listened." Understand who was leaning in, so you can prioritize the leads that are actually interested. Channel Notifications for Zoom Revenue Accelerator Route notifications—like deal wins, risks, or new recordings—directly to shared channels in Zoom Chat or Slack. Critical updates shouldn't be buried in one person's inbox. The whole account team sees the news instantly, where they’re already collaborating. HubSpot Integration for Zoom Auto Dialer Pull HubSpot contact segments directly into the Auto Dialer and log every call, meeting, and email back to the CRM automatically. Switching tabs kills momentum. Your sellers stay in one flow, powering through their list without the "copy-paste" tax. CRM APIs for Revenue Accelerator Programmatically sync deal, contact, and lead data between Zoom Revenue Accelerator and your supported CRM and BI tools. No more manual exports to build a forecast. Your data flows automatically between systems, giving you a real-time view of pipeline health. Voice Message Recordings for Callbacks Allow customers to record a short voice message explaining their issue when they request a callback. "Can you repeat the problem?" is a bad way to start a support call. Agents listen to the context first and greet the customer with a solution. Group SMS Messaging Add up to eight additional participants—like internal experts or family members—to a single SMS support thread. Sometimes solving a problem takes a village. Bring in the right subject matter expert immediately without playing telephone across different channels. Email Channel Support in CTI Send, receive, and manage customer emails directly within the Salesforce CTI connector. Agents shouldn't have to leave their primary workspace just to send an email. Keep all interactions centralized so nothing slips through the cracks. Queue Visibility for Transfers See exactly how many agents are ready or busy in a specific queue before you transfer a customer. Blind transfers frustrate everyone. Now you know if you're sending a customer to help or to hold. Workforce Management in Zoom Workplace View schedules, submit time-off requests, and check agent boards directly within the Zoom Workplace app. Managing your shift shouldn’t require a separate login. Agents get everything they need in the app they use to do their job. Coaching Sessions for Quality Management Create coaching modules directly from scorecard data to help agents improve on specific skills. Feedback without action is just noise. Turn evaluation insights into structured coaching to help your agents actually get better. Change Log for Virtual Agents View a comprehensive log of additions, deletions, and modifications when publishing changes to your virtual agent. "Who changed that?" is a scary question in production. Now you have a clear audit trail and accountability before anything goes live. Enhanced Knowledge Coaching for Virtual Agents Filter and cluster user queries to spot exactly where your knowledge base is failing to provide answers. Your AI is only as smart as you coach it to be. Stop guessing what to fix and see exactly which questions are stumping your bot. Analytics Enhancements for Virtual Agents Subscribe to multiple reports in one email and set alerts that trigger only when metrics stray from historical baselines. Data overload is real. Stop checking dashboards and let the system tell you when something is actually broken. Expanded Language Support for Virtual Agents Deploy Zoom Virtual Agents that speak and chat natively in Spanish, Catalan, Vietnamese, and Arabic. Your customers want to speak their own language. Now your automated support can answer them fluently, without awkward translations. Industry Solutions Zoom Workplace for Frontline (Government) Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices. Field teams need more than a radio. Give them modern communication tools that keep them connected to headquarters and each other. Canvas Connector for Education Students and educators can use conversational prompts to find assignments, grades, and announcements from Canvas in the AI Companion panel. Navigating course materials takes time. Instead of clicking through menus, just ask "what's due Friday?" and get back to studying. Clinical Notes Enhancements Draft and review clinical notes on mobile devices and send AI-generated documentation directly to your EHR. Care happens at the bedside, not behind a desk. Document visits in the moment so you don't have to catch up on paperwork after hours. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. Conversational Work Surface Interact with a new central hub on the web that integrates Zoom Canvas, meeting insights, and web search into a single workspace. This solves complex problems faster by having a dedicated canvas for AI brainstorming and task completion without switching between apps. Agentic Retrieval Search across Zoom, Google Drive, and Microsoft OneDrive with context-aware intelligence that understands exactly what you need. This reduces time spent hunting for files by surfacing the most critical information instantly, regardless of where it lives. Calendar Integration Join upcoming meetings and access post-meeting assets like summaries and recordings directly from the AI Companion web interface. This streamlines your day by centralizing meeting preparation and follow-up in one location, keeping your workflow uninterrupted. Draft and refine documents side-by-side with AI, using context from meetings and other docs to generate relevant content. This helps you create high-quality deliverables faster by acting as a collaborative partner that helps structure, edit, and polish your work. Deep Research Mode Generate comprehensive reports by analyzing multiple documents, meetings, and web sources to synthesize complex topics. Available only with a Custom AI Companion license. This allows you to gain deep insights quickly without manually sifting through mountains of data, perfect for strategic planning and market analysis. AI Companion in Slack Bring the power of AI Companion directly into your Slack experience through a convenient side-panel app (requires Custom AI Companion paid add-on). Streamline routine workflows and get fast insights from your Zoom Meetings, Zoom Phone calls, Slack messages, and more. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Simplified UI for Zoom Workplace Zoom Workplace app: A refreshed, simplified look makes it easier to navigate, switch between tabs, and maintain control of the layout. Zoom Meetings: An enhanced, streamlined in-meeting experience with a simplified toolbar, consolidated user settings, and organized host tools, helps users access and personalize experiences across mobile and desktop. Zoom Chat: A refreshed, cleaner design that’s consistent across desktop, mobile, and web, making it easier than ever to stay connected and organized. Hub Auto-Enabled A single, easy-to-navigate place for accessing and managing content across Zoom Workplace will now be enabled by default for online users (expected to expand to all other users in February 2026) serving as a new home base for work. AI Companion capabilities allow users to quickly gather insights, pull information from Zoom files and third parties assets, and generate new content Automatic Task Creation for Zoom Phone Automatically convert action items from call summaries and voicemails into Zoom Tasks, assigning owners and deadlines without lifting a finger. This ensures critical follow-ups aren't lost in your call history, driving accountability and allowing teams to focus on taking action immediately rather than administrative tracking. AI Companion 3.0 in Zoom Canvas Jumpstart document creation with the same conversational intelligence found on the web surface, using Writing Mode to co-create content and Deep Research Mode to generate comprehensive reports. This saves time on drafting and refining content, allowing you to easily export documents into multiple formats and collaborate with colleagues more efficiently. Populate Data Table Columns with AI Companion Streamline data entry by having AI Companion automatically populate table columns in Docs based on context from your meetings. This reduces manual input errors and ensures consistent, accurate information is captured for feedback reports, meeting materials, and project trackers. Digest long documents quickly with AI-generated overviews and mind maps that highlight core ideas, key arguments, and relevance. These insights help you understand complex content in seconds, improving decision-making speed and ensuring you grasp what matters most without reading every word. Page-Level Sharing Grant access to specific pages within a Zoom Doc without sharing the entire file, giving you granular control over who sees what. This allows for safer collaboration with stakeholders on relevant sections only, protecting sensitive data located elsewhere in the document. Subscribe to Doc Updates Stay informed about changes to critical documents by subscribing to updates, receiving notifications via email or in-app whenever edits are made. This keeps everyone looped in automatically, ensuring stakeholders are always aligned on the latest version without manual follow-up. Leverage AI directly within Zoom Hub to find, summarize, and generate content across all your stored files using simple prompts. This transforms your file repository into an intelligent knowledge base, allowing you to instantly retrieve specific information without opening individual files. Individual Whiteboard Mode Launch a whiteboard session where each participant gets their own private canvas to work on, perfect for focused individual brainstorming or assessments. Facilitators can monitor progress in real-time and provide feedback privately, creating a better environment for personalized learning and contribution. Save Annotations to Whiteboard Instantly convert meeting annotations into a persistent Zoom Whiteboard with a single click, preserving fleeting sketches for future reference. This bridges the gap between ad-hoc annotation and structured brainstorming, allowing teams to continue iterating on ideas after the meeting ends. Improved Voice Commands for Zoom Rooms Control your meeting environment with expanded "Hey Zoomie" voice commands, now including controls for audio volume, camera, and captions. This allows users to manage room settings hands-free and ask "how-to" questions for instant support, reducing the need for IT assistance during meetings. Zoom Video Management Video Transcript Search Search for specific keywords within video transcripts to instantly find the exact moment a topic was discussed in a recording. This turns your video library into a searchable knowledge base, saving users time by allowing them to jump directly to relevant timestamps instead of watching the full video. Business Services Business Services: Webinars & Events Simplified Webinar Setup Launch webinars faster with a redesigned setup flow that mirrors the attendee journey, allowing you to start with essentials and add advanced features only when needed. This intuitive workflow reduces the learning curve for new hosts and shortens setup time, making it easier to scale your event program. Cross-Event Analytics View performance trends across all your events in a single dashboard, identifying which topics and formats resonate most with your audience. This comprehensive view helps marketing teams prove ROI to leadership and pinpoint their most engaged audience members for faster sales follow-up. Business Services Business Services: Zoom for Sales Log Non-Recorded Calendar Events in Salesforce Keep every customer touchpoint visible, even the ones that aren’t recorded. Now, non‑recorded meetings from your calendar automatically sync to Salesforce, giving you a complete, accurate deal timeline without the manual data entry. Sales leaders gain a real‑time view of deal activity for sharper forecasting, while admins can maintain privacy for internal meetings. It’s automated accuracy that keeps your pipeline honest. Modifiable Custom Briefs Make every recap count. With Modifiable Custom Briefs, you can fine‑tune meeting summaries or ask AI Companion to instantly tailor them for your audience, whether it’s a quick internal update or a detailed client follow‑up. Reps can personalize tone and focus while staying on‑brand with templates, turning every summary into a polished, actionable brief that moves deals forward. Scheduled Callbacks for Auto Dialer Schedule callbacks for a specific date and time with a few clicks, placing the call in a "snooze" state until it's time to reconnect. This simplifies follow-up workflows for sellers, ensuring they connect with prospects when they are most likely to answer and never miss a promised callback time. Auto Dialer: Japan Expansion Bring AI-powered sales calling to your teams in Japan, allowing them to reach more local prospects with outbound calls to local phone numbers. This expansion strengthens the unified sales platform approach, helping global teams connect faster and accelerate pipeline growth in key markets. Business Services Business Services: Zoom CX Zoom Virtual Agent: Epic Integration through SpinSci Connect Zoom Virtual Agent directly to Electronic Health Record (EHR) systems like Epic to securely automate critical healthcare workflows. This reduces the workload on healthcare staff by automating high-volume tasks like appointment scheduling and prescription refills without compromising compliance. Zoom Virtual Agent: Coval available on ISV Exchange Validate, test, and monitor your Zoom Virtual Agent interactions with Coval's AI-powered simulation tool, now available directly through Zoom ISV Exchange. Coval helps accelerate deployment cycles through automated quality assurance, ensuring a seamless customer experience from day one. Zoom Virtual Agent: Agent Tracing Gain end-to-end visibility into every step of a virtual agent interaction, from query formation to the final response and tool triggering. This transparency allows admins to troubleshoot issues faster and optimize flows with confidence, building trust in the AI's decision-making process. Zoom Virtual Agent: Analytics Enhancements New metrics track non-interactive sessions, message volumes, and direct user feedback to give a clearer picture of engagement quality. These insights help teams identify early drop-offs and conversational friction points, enabling data-driven improvements that boost resolution rates. Zoom Virtual Agent: Attachment Support for Chat Enable customers and agents to share files directly within chat interactions on platforms like Zendesk and Intercom, solving problems faster. This creates a smoother support experience by allowing users to exchange screenshots or forms without switching channels or tools. Real-Time Translation for CTI Translate incoming and outgoing messages in real-time across SMS, web chat, and social channels directly within your CRM interface. This empowers agents to support global customers in their native language, removing language barriers and allowing teams to scale their reach effectively. Video Engagement Support for Mobile App Agents can now receive and initiate video calls directly from the Zoom Contact Center mobile app, allowing for flexible support while on the go. This ensures agents have access to standard engagement controls like camera and audio, enabling faster issue resolution from anywhere. Telegram Integration for ZCC Integrate Telegram direct messages as a new channel in Zoom Contact Center, allowing you to engage with customers on their preferred platform. This expands your support reach, enabling agents to send and receive messages and images seamlessly within their existing workflow. Wrap-Up Duration for Messaging & Email Set a specific wrap-up time for agents after messaging or email interactions, preventing new inquiries from routing immediately. This gives agents the necessary time to complete administrative tasks and mentally reset, improving well-being and ensuring post-interaction work is accurate. Cobrowse for Mobile Browsers Extend co-browsing capabilities to mobile devices, allowing agents to see and guide customers through websites on iOS and Android. This provides a seamless support experience for customers on mobile, helping them complete applications and forms with real-time assistance. Industry Solutions Zoom for Defense A specialized, IL-4 authorized extension of Zoom for Government, purpose-built to meet the Department of Defense's rigorous security requirements. This allows defense agencies to leverage modern collaboration tools like meetings and chat within a secure environment that adheres to strict NIPRNet standards. Zoom Workplace for Frontline Enhancements New features including CSV uploads for shift management and a floating push-to-talk experience designed to boost frontline productivity. These updates streamline shift scheduling for managers and ensure instant communication is always accessible for workers without blocking other tasks. Real-Time Media Streams (RTMS) for Video SDK Developers can now build custom video experiences that tap into live audio, video, and transcription streams directly via the Video SDK. This opens up new possibilities for building advanced AI applications, such as real-time tutoring assistants or healthcare bots, without complex integrations. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. Custom agents updates for Custom AI Companion Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP) , simplifying the complexity of manual, cross-app workflows. (Available with Custom AI Companion add-on) This capability makes AI Companion organizationally specific, empowering it to pull data and take action across apps to complete complex, tailored tasks for your users. Zoom App developers can also leverage this capability to connect their apps to remote MCP servers inside the Zoom App Marketplace or build new MCP-powered apps in AI Studio. Salesforce Connector and Knowledge Base Updates The enhanced Salesforce connector enables users to query customer data stored in Salesforce, providing real-time insights during meetings and eliminating the need to toggle between tools for critical customer context. (Available with Custom AI Companion add-on) Sellers and service teams can gain instant access to the context they need, strengthening the link between customer conversations and CRM data, which enables faster and more informed decisions. Zoom Workplace: Communications Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Enterprise Spam Registration for Zoom Phone Register your account numbers with major mobile carriers in the US and Canada to protect your outbound identity, significantly reducing the likelihood of your calls being mislabeled as spam. This helps improve your answer rates and builds trust with callers, which is crucial for high-volume outbound calling operations. Real-time Call Summaries in Zoom Canvas You can manually or automatically create a Zoom Doc populated with the call summary, action items, and next steps right after any Zoom Phone call with AI Companion enabled, solving the problem of manually capturing and sharing call takeaways. All your call-related documents are now centralized in a new "My Calls" section in Zoom Canvas, ensuring everyone is on the same page and follow-ups are easily tracked. Updated Contacts Experience We've simplified the contacts UI with a split-screen layout and improved search, making it faster and more intuitive to find the right person and initiate workplace conversations. The updated terminology and richer descriptions clarify organizational relationships, helping teams connect and collaborate more effectively. Custom Branding for Scheduler Emails This feature allows you to apply your booking page logo and customize font styles/colors to the header of attendee emails, creating a polished and on-brand experience at every touchpoint. Deliver professionalism and build trust by reflecting the host’s professional identity in every confirmation, reminder, or update sent to the attendee. Create Clips from Meeting Recordings You can now generate short, shareable clips directly from meeting recordings using a built-in editor with options for custom segments, smart chapters, or highlights, eliminating the time-consuming task of manually editing videos. Teams can share insights more quickly and support alignment among colleagues without requiring everyone to watch the full recording, driving better meeting outcomes. Business Services Business Services: Webinars & Events Simulive: Automated Polls & Quizzes Organizers can now pre-schedule polls and quizzes to launch automatically at specific times during a Simulive playback, addressing the issue of audience engagement in recorded sessions. This makes Simulive playbacks as interactive as live sessions, allowing you to run more webinars and scale your event content without needing a host to launch polls manually. Multi-session Event Analytics A new clean dashboard tracks attendance and engagement across every session in multi-day events, eliminating the need to export and piece together performance data manually. Organizers gain a better understanding of which content and speakers drive the most engagement, enabling them to optimize future events and demonstrate ROI to leadership. Video-on-demand Analytics The new dashboard tracks viewer behavior across all video channels and individual video recordings (total views, unique views, watch-time), solving the problem of tracking content performance manually. Hosts gain better insights to identify top-performing content, leading to smarter content decisions and clear ROI from your video strategy. Business Services Business Services: Zoom for Sales Revenue Accelerator: Win/Loss Analysis Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis. This provides every rep and manager with objective evidence of what worked and what didn't, serving as a built-in sales analyst for coaching, which helps teams learn from every deal. Revenue Accelerator: Account List and Overview This unified dashboard consolidates CRM data, conversation insights, and deal activity, automatically providing you with a more complete picture of account health signals across your entire book of business. Sellers and leaders can quickly assess risks, prioritize goals, and use the enhanced "Ask Anything" feature to course-correct before deals stall or forecasts are missed. Revenue Accelerator: Pre-Meeting Consent Enhancements This feature provides a customizable consent screen before participants join Zoom, Microsoft Teams, or Google Meet meetings that will be recorded with Zoom Revenue Accelerator, allowing meeting participants to approve or decline recording. It supports the customizable compliance often needed by teams in more regulated industries such as finance, healthcare, and government . Business Services Business Services: Zoom CX Zoom Virtual Agent: Templates for HR, Real Estate, and E-Commerce We've expanded the library of industry-specific Virtual Agent templates (for HR, Real Estate, and E-commerce) that are pre-configured with industry knowledge and skills, accelerating the virtual agent build-out process. Customers achieve a faster time to value by customizing and activating these ready-to-launch agents with real-world use cases specific to their industry. Zoom Virtual Agent: Engagement Event Logs Admins now get a chronological, second-by-second log of every AI-driven interactions (customer actions, agent responses, system triggers), solving the problem of limited visibility beyond summaries or transcripts. This tool makes troubleshooting and optimization significantly easier, allowing admins to spot exactly where an interaction slowed, failed to escalate, or took an unexpected turn. Zoom Virtual Agent: Enhanced Preview Experience This feature enables admins to pass real test variables (like user name, product type, or region) directly into the preview tool, eliminating the need for hard-coded data during testing. Teams can save time and reduce errors by previewing realistic, personalized conversations for both chat and voice agents to verify behavior before launch. Zoom Virtual Agent: Voice Tuning You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully. The result is a much more natural, authentic, and satisfactory caller experience. Zoom Virtual Agent for Voice and Chat: Deep integration with MSD, Intercom, Gorgias Deep CRM integration now allows Virtual Agent to not only create new tickets but also view, open, and update existing tickets in Microsoft Dynamics, Intercom, and Gorgias, expanding capabilities beyond simple ticket creation. This empowers agents to manage support issues and complete the end-to-end virtual agent experience without needing to switch to external systems, reducing friction and saving time. Microsoft Teams & Slack as a Channel Slack and Microsoft Teams can now be integrated directly into Zoom Contact Center as a messaging channel, solving the problem of employees needing to switch tools for internal help desk support. Managers gain complete visibility and control (e.g., conversation history, transfers), and all engagement data flows natively into ZCC reporting and logs. Work Item Routing This feature automatically routes non-conversational tasks (e.g., follow-ups, case updates) to contact center agents just like live engagements, solving the problem of inconsistent or manual handling of critical offline work. It helps keep agents on track with their work items and gives managers more visibility into the time spent on them, helping to ensure that nothing falls through the cracks and boosting operational efficiency. Industry Solutions Healthcare: EHR Integration Open API The integration with Novelvox enables Direct-to-Record Documentation , allowing clinicians to send AI-generated clinical notes directly into their EHR systems for review and signature, bypassing the manual copy-paste step. It drives interoperability and helps clinicians reclaim time for patient care by streamlining the documentation process using a secure, standards-based approach. Developer Platform: Meeting SDK On-Behalf-Of Token The On-Behalf-Of (OBF) Token is now enforced for companion apps to identify the user they represent, and the Active Apps Notifier clearly displays this association, addressing the issue of anonymous app joins. This builds a more trusted meeting experience, providing participants clarity and giving admins better control over how apps access meeting content. Developer Platform: RTMS for Zoom Webinars Real-time Media Streams (RTMS) are now available for Zoom Webinars, providing structured, real-time access to content (transcripts, screen shares) via Zoom APIs and WebSockets. It enables developers to directly capture and process webinar data for AI insights and analytics without relying on Meeting SDK bots or local recordings, which unlocks new application possibilities (e.g., building learning modules in real time). Get more done and accelerate collaboration effortlessly on a single app. This month, we're introducing new ways to communicate and stay connected. Meetings : Live Summary Capture key takeaways and follow the conversation without tedious manual note-taking. If you join late, you can quickly catch up on the conversation. AI Companion provides a live summary of your meeting discussion points and action items in real time. If an agenda is provided, the summary will categorize discussion points to align with the agenda topics. Zoom Chat : Continuous 1:1 Chats in Meetings Eliminate communication silos and never lose context with a single, continuous thread for all your direct messages with another user. This means fewer silos, no lost contacts, and faster follow-ups. Your chat with someone from an instant meeting carries into your 1:1 chat. You can see all past direct messages from that user when you're in a 1:1 meeting with them, and side chats in a larger meeting persist in your 1:1 channel afterward. Phone : Mobile Call Queue Management Managing call queues just got easier. Managers and supervisors can now monitor and control their queues directly from the Zoom Workplace mobile app. Whether you’re on the go or just stepped away from your desk, you can: View real-time queue performance and call statistics Check team member availability Adjust queue participation with a single tap View real-time queue performance and call statistics Check team member availability Adjust queue participation with a single tap Ideate, create, and deliver effectively with AI-first productivity tools to improve brainstorming, project planning, and decision-making. Clips : Clips + AI Avatar in Virtual Waiting Room Enhance the attendee experience and provide pre-meeting context with streamlined simplicity. You can add a unique and custom intro for attendees. Personalize your waiting room with new or existing Zoom Clips. Create your own AI avatar to introduce the meeting topic from the waiting room. Whiteboard : New Object Type: User Cards Easily assign users to tasks, build organization charts, and track key customer stakeholders with interactive user profile cards. The cards sync in real time, making them fantastic for internal team tracking or customer-facing projects. Search your top Zoom contacts and easily add them to the canvas to create real-time interactive user profile cards. Scheduler : Payments - Integration with Stripe Monetize your time quickly by allowing clients to pay seamlessly when they book. Upfront payments help secure your revenue and reduce no-shows , ensuring serious attendees fill your calendar. Clients can book and pay upfront, all within Zoom Scheduler, using the direct Stripe integration. This simplifies your workflow by combining booking, payment, and confirmation into one seamless step. This feature will be available in the US and in the UK. Hub : Hub AI: Create, find, and ask with AI Companion Quickly gather insights from your files, saving time searching and sifting through documents. This provides an AI-first centralized repository to access all your Zoom assets and create content. Select several files and ask AI Companion questions directly about their contents , such as summaries, key points, or even to extract content where you're mentioned. It can pull information from all your Zoom files. Zoom Webinars & Events Inspire customers and prospects with high-impact events and extend your content's value. Analytics Enhancements Gain visual insights to spot engagement trends faster with clearer, unified single and recurring session analytics. Event organizers can quickly understand event performance, with standardized event definitions and visual charts. This new experience is on by default but provides a toggle back to the legacy view before its retirement in late 2025. AI Summary and AI Companion Attendee Experience Give webinar attendees context when they need it and reduce host interruptions . Late attendees can quickly get caught up using hero prompts , and the first 1,000 attendees can ask questions without interrupting the speaker. Participants can use AI Companion to get AI-generated catch-up summaries if they join late. Hosts receive an editable AI summary post-event that they can include in follow-up emails. Hosts can also control access to AI Companion questions before or during the webinar. Content Generation with AI Companion in 9 Languages Scale your content engine by transforming one-time events into a marketing engine to engage wider, global audiences. This removes the bottleneck for small marketing teams , allowing you to leverage AI to produce high-quality content without waiting for content resources. AI Content Generation is now available in 9 different languages including French, Spanish, German, Italian, Dutch, Portuguese, Mandarin Chinese (Simplified and Traditional), and Japanese. It extends your event content by transforming webinar recordings into multiple marketing assets seamlessly! Equip your sellers with more information to reduce sales cycles. Custom AI Companion Included in Revenue Accelerator Get personalized intelligence that matches your organization’s sales style and methodology. This brings the power of Custom AI Companion deeper into the sales workflow, optimizing team-wide processes . Custom AI Companion features are now included with an active Revenue Accelerator license at no additional charge . This allows sales teams to build custom agents, personalize agentic skills, and automatically generate deal-specific insights that align with your team's workflow. Outreach Integration Complete your Outreach tasks faster directly from Zoom Workplace, helping reduce "toggle tax" and app switching . This helps sellers spend more time connecting with prospects by automating repetitive administrative work. Import prospects from Outreach to create call lists. You can complete Outreach tasks directly in Zoom Workplace, and the outcomes are automatically logged, with disposition types mapped between Zoom Auto Dialer and Outreach to track performance consistently. Deliver connected, AI-first experiences designed to increase customer satisfaction and build loyalty. Our approach starts with connection, helping resolve customer issues quickly and making interactions feel personal. Zoom Virtual Agent: Bring Your Own Voice Stay true to your brand's voice and create more connected, personalized customer experiences. Admins can name, configure language and accent settings, and adjust voice parameters to create a distinctive voice identity. You can choose from voices in the same way you choose from Zoom's default voices, and easily create multiple cloned voices to fit different purposes and agent personas. AI Trending Topics Easily stay informed at a glance with the most common themes from customer interactions . Leaders can instantly see what's driving volume or dissatisfaction across the entire contact center to improve service. Discover trending topics that agents and virtual agents are discussing with customers. Gain context surrounding the issues that happen most and their root causes. AI Insights for Forecasting Save time spent on the manual work of forecasting and help teams plan with confidence. Designed to make one of the hardest parts of contact center management easier, AI Companion in Workforce Management (WFM) answers questions about previous forecasts and provides insights on accuracy and trends. Increase SMS engagement and save time sending messages to multiple numbers in the same interaction. Agents can loop in a colleague, supervisor, or family member of the customer , to streamline support and service. Effortlessly send SMS messages to multiple participants in the same conversation thread. It supports both inbound and outbound group SMS. Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows. Custom agent builder for the Custom AI Companion add-on Admins can build powerful, customized AI agents to automate routine company workflows for teams. Automate tasks like technical support for password resets or software installation, reducing manual work for IT and ensuring faster, on-brand service for employees. It also uses the Model Context Protocol (MCP) to integrate data from apps like Linear , Atlassian , Asana , and Box , giving your custom agents real-time, relevant information from your unique external sources. Custom AI Companion enhancements Your AI assistant needs access to all your company's information to give you the most accurate and relevant answers. By including data from SharePoint and ServiceNow , responses to AI Companion queries will be more relevant and accurate, so users can interact directly with ServiceNow knowledge bases to get the answers they need quickly. Bring AI Companion to third-party meetings Take the power of AI Companion with you to meetings outside of Zoom, ensuring you never miss a key insight. Customers on paid Workplace plans no longer need the Custom AI Companion add-on to get this functionality. Get meeting summaries wherever you meet—including Google Meet and Microsoft Teams (with WebEx coming soon). All your meeting summaries are in one place for easy access, and you can simply set up AI Companion to attend a meeting and take notes if you are double-booked. Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later. Zoom Meetings: Expanded gesture reactions Express yourself naturally in a virtual meeting without manually clicking a button.. You can e asily trigger new animated reactions like thumbs up, hearts, and fireworks just by gesturing with your hands. These reactions work across the desktop , mobile apps , and Zoom for Web , making communication more engaging no matter where you are. Zoom Meetings: Video auto-framing Intelligent tracking keeps you perfectly centered in the video frame, so you don't have to worry about manually shifting your camera. Zoom detects your position and automatically adjusts, so you no longer worry about moving out of view when you shift positions. This helps you easily maintain engagement and visual consistency for your audience. Zoom Clips: Waiting room clips Use the waiting time effectively to greet guests or share important information with personalized content. Select any existing clip from your library to instantly personalize your meeting's waiting room. You can even create an AI Avatar clip to greet participants or introduce the meeting's content, saving you time by reusing existing content without leaving Zoom. Zoom Whiteboard: Generate a whiteboard from meetings Turn your conversations into visual, actionable plans the moment your meeting starts. AI Companion can generate collaborative whiteboards directly from the Zoom meeting discussion, summarizing and populating whiteboard templates for you. This streamlines meeting outcomes with visual, editable content for faster follow-up. Zoom Whiteboard: Generate templates with AI Companion Skip the blank canvas and start brainstorming and planning instantly with a template personalized for your specific project. You can create multi-frame boards from a simple, natural language prompt. This helps kick off brainstorms with pre-populated information and boosts engagement with built-in quick actions like stickers and timers. Zoom Spaces: Zoom for Cisco Rooms Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware. Pexip for Zoom Rooms For Zoom Rooms customers needing to join Microsoft Teams meetings, Pexip delivers an in-room experience that includes one-touch joining, wired and wireless content sharing, and full support for dual-screen systems. Meetings via Pexip also support easy lobby bypass, 1080p resolution, and branding personalization tailored to your organization. Pexip is a certified Zoom ISV Exchange partner, so you can get Pexip directly from your Zoom representative. Business Services We're bringing more AI power to customer experience, helping agents stay refreshed, automating complex customer journeys, and closing the loop on quality across all channels. Logitech certified headsets Logitech's Zone Wireless 2 and the Zone 305 headsets are now officially certified for Zoom Contact Center, giving agents a high-quality headset. Cobrowse for video engagements Easily assist customers with website navigation, form completion, and more. Built-in privacy measures help sensitive personal information stay hidden, while you stay in sync with customers to provide effective support during your engagements. Quality management for email engagements Ensure consistent service quality across all touchpoints, not just voice and chat interactions. Email interactions from Zoom Contact Center can now be analyzed and reviewed within Zoom Quality Management (QM). Users can search the content of emails and complete evaluations for these interactions, helping you maintain high-quality standards across every channel. Zoom Virtual Agent for voice and chat: Deep integration with Zendesk, ServiceNow, and Salesforce (Virtual Agent) Manage support issues and complete full ticket workflows without switching between different systems. Zoom Virtual Agent can autonomously create, fetch, and update tickets in your third-party ticketing systems. For chat, this expands to full ticket visibility and management, and for voice, it empowers users to manage support issues without switching to external systems. Customers can now view and update open tickets directly within ZVA. AI Expert Assist for email Bring the efficiency and accuracy of AI-powered agent support to one of your most common support channels: email. Agents can access the same real-time knowledge retrieval, guidance, and automation available in voice and messaging, directly in their email workflow. They get AI-recommended “Next Best Actions” based on the latest customer email, with clear highlights showing what triggered each suggestion. Plus, seamless translation means agents can engage customers in any supported language effortlessly. AI conversation tags AI automatically classifies conversations, ensuring the right coaching and analytics are applied every time, eliminating manual work for sales reps. Automatically apply specific scorecards and briefs only to the relevant conversation types. You get both default tags for quick setup and custom tags tailored to your specific business needs. Customize recorder Maintain brand consistency and professionalism when recording sales calls, even with third-party meeting providers. You can upload a custom profile image and set the recorder's name, chat prompt, and audio prompt to align with your brand. This is flexible for every meeting, allowing you to tailor customizations to third-party meetings with varying purposes. Deal Explorer: Email and SMS Get a comprehensive picture of deal health by including all critical data, not just meeting notes. You can now ask questions, and Deal Explorer will surface insights from your team's emails and SMS conversations. Review citations show you exactly which conversations the information came from, ensuring you get a more complete picture of deal health, progress, and risks. AI content generation now available in EU infrastructure Expand your reach and maximize the investment of your event content, now for our customers hosted in the EU. You can now extend the life of your Zoom Events recordings by transforming them into marketing assets. This removes creative barriers by leveraging AI Companion to produce high-quality content, making it easy to scale content generation even with limited teams and resources. Developer Platform and Integrations Zoom CX for Salesforce Service Cloud Voice Empower agents by bringing the best of Zoom CX directly into their Salesforce environment. Agents can handle Zoom Contact Center voice interactions natively inside Salesforce with centralized intelligent routing. This integration helps improve quality and accuracy with built-in recording, real-time transcription, Quality Management (QM), and Workforce Management (WFM). Cloud recording transcripts and meeting summaries for Video SDK Enhance your Video SDK application with rich, AI-powered meeting insights from cloud recordings. You can now add meeting transcripts and summaries from cloud recordings directly to your Video SDK app. Give users control over which cloud recording features they want to capture, with summaries containing highlights of key topics discussed, action items, and next steps. Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. Let AI Companion schedule meetings for you Transform how you coordinate meetings with agentic AI that works in the background to handle the scheduling complexity. AI Companion will: Automatically coordinate with attendees when conflicts arise Set up group chats to find mutually available times Handle all the back-and-forth communication via chat and email Keep you informed when input is needed and send you a proposed agenda It's perfect for eliminating the tedious work of finding time slots that work for everyone. ZM+ deployment option now available Enable a broader set of models with our new middle-ground AI option Zoom-Hosted Models Plus (ZM+) that extends ZMO capabilities by adding Anthropic models via Amazon Bedrock to the Zoom-hosted models. This solution offers: Expanded access to industry-leading AI models features without third-party model processing Alignment with data residency preferences for supported regions Model processing remains under Zoom's technical control Contact your sales representative to switch to the ZM+ option Updated privacy and security whitepaper The latest version includes Custom AI Companion features, ZM+ details, and other new AI capabilities. A customer webinar on August 26th will discuss AI privacy and security topics in detail. View the whitepaper . Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Improved Zoom Chat message flow Streamline your communication with an enhanced new message experience that automatically converts named group chats into channels, reducing DM clutter and giving admins better visibility and control over team conversations. Zoom Hub launches Your central repository for all Zoom files is now available: Access, organize, and manage all Zoom files without leaving the Zoom Workplace app Create and store Docs, Whiteboards, and Clips in one place Experience seamless content creation with our built-in AI Companion integration Enjoy universal file management with folders, search, and collaboration features Enhanced Zoom Tasks with AI Let AI Companion organize your workload with smart features including: Auto-grouping of recommended tasks to reduce overwhelm Auto-fill task details to save time on manual entry Smart task lists that organize tasks into matching categories Intelligent suggestions based on your existing tasks and patterns Guest email collection for Clips Improve security and compliance while gaining visibility into who views your content by requiring guest viewers to either sign in to Zoom or provide their email before accessing clips. Set requirements at account, group, user, or individual clip levels. Localized Scheduler booking pages Provide a tailored experience for global audiences by automatically formatting dates, times, and notifications in your audience’s preferred language and location, ensuring clear communication across different regions. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Zoom Virtual Agent now for Zoom Phone and a new Concierge use case Extend ZVA's powerful capabilities to Zoom Phone, enabling 24/7 concierge services that can: Answer questions, book appointments, and route calls intelligently Provide conversational experiences that feel natural and on-brand Handle routine calls without traditional phone trees Turn every call into an opportunity with personalized responses Enhanced Zoom Virtual Agent admin experience New in-product help bar provides onboarding guides, support articles, release notes, and instructional videos directly within the admin interface for streamlined onboarding, support, and admin best practices. Unified customer journey analytics See the complete story from Zoom Virtual Agent to Zoom Contact Center with unified analytics that track customer interactions across both AI and human agents, including escalation points and outcomes. AI adherence insights for Zoom Workforce Management Monitor agent adherence trends with AI-generated pattern analysis for root cause identification, and data-driven insights for smarter staffing decisions. AI conversation tags Automatically classify conversations by type (Demo, QBR, etc.), with no manual work for reps. Admins can customize tags, and they become powerful automation triggers for briefs, scorecards, and playbooks, with both default tags for quick setup and custom tags for specific business needs. Tags are visible and filterable across Revenue Accelerator, so leaders can instantly find and analyze the right conversations, and tailor their coaching at scale. Deal Explorer: Email and SMS analysis Get a complete picture of deal health by including critical data from emails and text messages alongside call transcripts, with citations showing exactly which conversations provided key insights. This means when you ask Deal Explorer about deal health, progress, or risk, it's pulling from all relevant conversation types - not just meetings. “Zoom Sessions” rebrands to “Zoom Webinars Plus” Our premium webinar solution just got a new name. Create broadcast-quality webinars that captivate your audience. Coordinate seamlessly behind the scenes. Turn every recording into valuable on-demand content. Production Studio in the cloud Create professional-quality webinars with cloud-based mixing capabilities that remove dependencies on network bandwidth and host computer performance, included at no additional cost with Webinars Plus and Events. Ask AI Companion attendee panel for Zoom Webinars Help late attendees catch up instantly with AI-generated summaries of what they missed, reducing host interruptions and keeping presentations focused. Hosts can enable/disable as needed during sessions. Industry Solutions Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between. Zoom Workplace for Clinicians enhancements Usage-based pricing for clinical notes New flexible pricing options for clinical notes are available. Choices include: Unlimited (no restriction to the number of clinical notes generated), Pay-as-you-go (per clinical note charge), or Pre-pay (credits for fixed number of clinical notes). Custom templates In addition to the various pre-set clinical note templates (including a number of new behavioral-health templates), admins can build customized templates using AI Studio builder, and users can also be enabled to build and edit their templates. Zoom Workplace for Frontline enhancements: CSV uploads Now you can upload a CSV file with group members instead of manually entering them to save time setting up your frontline shifts. Developer Platform and Integrations Spacera joins ISV Exchange program This partnership brings Spacera’s intelligent, vendor-agnostic meeting room management solution to Zoom Rooms customers worldwide—making it even easier to maintain reliable, insight-driven collaboration spaces. Enhanced events dashboard Gain visibility into webhook, QSS, and RTMS performance with centralized monitoring, success rate tracking, and faster debugging capabilities for reliable integrations at scale. Realtime Media Streams (RTMS) - New JavaScript APIs Zoom Desktop Client v6.5.5 introduces powerful new JavaScript APIs for Realtime Media Streams, allowing developers to control RTMS streams directly in meetings while giving hosts approval controls and participants clear visibility through app names on video tiles. The update also adds an Active App Notifier that enhances transparency and helps drive app discovery and adoption. Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. Enhanced transcriptions and translations Improved real-time transcriptions offer more accurate captions during meetings. Enhanced support for 36+ languages enables captions to automatically display in the user's preferred language, with better language identification accuracy, customizable user experience with adjustable font size and color, and on-device captions for meetings with lower internet connectivity. Streamlined onboarding flow New AI Companion users will now see an improved onboarding experience that guides you through setting up AI Companion for your specific needs. This helpful setup flow ensures you can configure when AI Companion starts, who can ask meeting questions, and who receives summaries.. 13 new third-party apps Supercharge your productivity with 13 new third-party app integrations for Custom AI Companion. Connect directly to your CRMs like Salesforce and HubSpot, project management tools like Jira and Asana, and document platforms like Google Drive and Microsoft OneDrive. Complete tasks and update systems without ever leaving your Zoom meeting. Enhanced knowledge collections Admins can now connect Google Drive or OneDrive accounts directly as data sources, with AI Companion respecting existing permission controls. Additionally, you can add URLs to your knowledge collections, allowing AI Companion to crawl company websites or support sites to provide more relevant, organization-specific responses. Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Large Meeting add-ons Meet growing demand for bigger meetings with new capacity options for 3,000 and 5,000 attendees. These add-ons provide the full Zoom Meeting experience (with the exception of pinning and gallery view) and are available for both direct and online customers. Mobile UI redesign for Zoom Chat Stay productive anywhere with Zoom Chat's completely redesigned mobile architecture. The new interface maintains parity with the desktop app and includes AI Companion's reply and compose features, making mobile collaboration seamless and efficient. Custom channel icons Personalize your Zoom Chat experience with custom emoji icons for channels, making them easier to identify and navigate. Group chat icons now display user photos for better visual organization. Desktop support launches in July, with mobile support coming in August. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Virtual Agent templates Deploy AI agents faster with pre-built templates designed for specific industries like healthcare, retail, and financial services. These templates come with pre-configured skills and workflows, allowing teams to launch quickly without starting from scratch. Scheduler integration Zoom Virtual Agent now integrates seamlessly with Zoom Scheduler, enabling autonomous appointment management that automatically syncs with calendars and routes to live support when needed. AI Expert Assist knowledge base enhancement Agents can now see AI-generated answers using Retrieval-Augmented Generation (RAG) at the top of knowledge base search results — delivering instant, contextual responses based on trusted KB content to help them respond faster and with greater confidence. Contact Center enhancements New features include an agentless dialer for outbound campaigns, Instagram Professional Accounts integration for social customer service, and AI topic detection that automatically identifies and highlights key discussion points across voice, video, and text interactions. Workforce Management capacity planning Plan your contact center staffing up to 12 months in advance with detailed forecasting that calculates FTE requirements based on interaction forecasts, attrition rates, and shrinkage percentages. Zoom Auto Dialer launch Spend less time dialing and more time selling with the highly anticipated Zoom Auto Dialer. This add-on for Zoom Phone within Zoom Revenue Accelerator offers automated and cascading dialing, automatic voicemail drops, and the ability to schedule meetings and send follow-up emails directly from the dialer interface. Zoom Auto Dialer streamlines sales outreach by helping reps connect with more prospects, build pipeline, and close deals faster. Customizable recorder Maintain your brand consistency with customizable external recorders for Zoom Revenue Accelerator. Upload custom profile images, modify recorder names, and tailor chat and audio prompts to align with your brand across different meeting types. Custom briefs for tailored insights Every sales org is different, now your meeting briefs can be too. With the new Custom Briefs feature in Zoom Revenue Accelerator, admins can define exactly what insights reps see after each call. Choose from predefined templates or write your own prompt to generate summaries that reflect what matters most to your business. Admins can test prompts before rolling them out and lock settings to maintain consistency across CRM records. It’s a smarter way to drive alignment and action from every conversation. Zoom Canvas Integration: centralized sales collaboration Sales success requires strategy, alignment, and real-time collaboration — and now, it all happens in one place. With the new Zoom Canvas integration in Zoom Revenue Accelerator , sales teams can export AI-generated call summaries, action items, and deal insights directly into Zoom Canvas. These documents stay linked to calls and deals, so your team never loses context. No more switching tools, just seamless, centralized sales collaboration. Enhanced Simulive controls Take greater control over your simulive webinars with the ability for hosts to manually delay the start time. This gives you the live engagement experience without the stress of real-time presentation. Interactive video on-demand experiences Transform static recordings into engaging experiences with new Q&A and polls/quizzes functionality in Video CMS. Schedule interactive elements to appear at specific moments during playback, respond to viewer questions, and collect engagement data to maintain connection with your audience. Developer Platform and Integrations Realtime Media Streams (Desktop Client update v6.5.5) This release introduces new in-meeting host controls that give meeting owners the ability to review, approve, or deny participant RTMS app activity in real time. Active App Notifier upgrades provide transparency into app usage and support app discovery with prominent labels on video tiles. Bring your own storage for video SDK Video SDK accounts utilizing the Universal Credit model can now store cloud recordings in their own AWS S3 bucket. This eliminates Zoom storage fees, with charges only applying to recording minutes. Configure this Bring Your Own Storage (BYOS) feature conveniently through the Zoom account portal or the Video SDK Open API, aligning with your preferred deployment workflow. Scheduler Zapier integration Automate your scheduling workflows by connecting Zoom Scheduler with thousands of apps through Zapier, streamlining your booking processes and reducing manual work. Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. Custom AI Companion dictionary enhancements Expand your custom dictionary with support for German, Spanish, and Chinese languages, plus increased capacity from 500 to 1,000 terms for better recognition of industry-specific terminology. Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Meeting agenda with AI Companion Easily prepare for meetings by choosing between several agenda templates or having AI Companion create an agenda for you based on past meetings and docs. Add time estimates to keep meetings on track and easily share action items afterward. AI Companion side panel for Zoom Phone Get refreshers on previous conversations before calls, ask questions without disrupting the call, and receive AI summaries of important takeaways to ensure you have the right information when you need it. Call queue callbacks Let customers request callbacks instead of waiting on hold. Agents can auto-answer callbacks or set delays to prepare, with visibility into callback volume and completion rates for better queue management. Cisco 9800 Series support Zoom Phone now supports Cisco 9841, 9851, 9861, and 9871 desk phones plus Key Expansion Modules with zero-touch assisted provisioning and full feature parity with other Cisco MPP devices. Online Fax Enhancements Send and receive fax globally using Zoom Phone numbers in 47 countries. Customize cover pages, access files from third-party providers, and stay informed with email notifications and usage reports. Zoom Chat sidebar themes Personalize your workspace with customizable sidebar themes including light/dark options and color themes (Classic, Bloom, Agave, Rose). Zoom Phone call details in Zoom Chat View calls and voicemails from coworkers in 1:1 chats, play voicemails directly from chat channels, and access call details for seamless collaboration. AI document summarization in Zoom Chat Summarize text-based documents uploaded in chat with AI Companion. Zoom Phone expands to India Zoom Phone, the first cloud phone solution licensed by the Department of Telecommunications (DoT) India, is now available in six of India's major business and technology hubs, with expansion to additional hubs planned. Customers in those hubs can choose between: Keeping existing telecom providers in India with our Bring Your Own Carrier (BYOC) option Going all in with Zoom Phone’s Native calling solution Both options are delivered through Zoom’s own local data centers to enable compliance with local regulations and are built to scale. The AI-first work platform for human connection Publish Docs to web Transform internal Zoom Canvas into publicly accessible web pages at zoom.us/doc/public/ URLs. Empower creators, teams, and developers to share content with broader audiences while administrators manage published content and track access data. AI-generated data tables Automatically populate Docs data table columns using AI Companion, reducing manual input and errors while generating consistent, accurate information. Enhanced Clips editing Stitch, combine, and create longer clips by merging multiple Zoom Clips into seamless videos without external applications. Preview and adjust before finalizing while preserving original assets. Scheduler pre-fill options Deliver tailored booking experiences by pre-filling attendee names, emails, and question responses. Speed up the booking process while easily tying customers to reference numbers. AI Companion for Workspace Reservation Optimize office time with AI insights. Get proactive room suggestions for meetings, ask when the best days are to come into the office, see when meeting participants will be in the office, and let AI Companion book desks and rooms automatically. Recorder with AI Companion for Zoom Rooms Capture in-person meetings from Zoom Rooms with AI Companion capabilities, even when there are no remote participants. Access AI features during in-person conversations and capture whiteboards and on-screen content. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Zoom Virtual Agent 2.0 The next evolution of self-service with an agentic AI framework for both chat and voice channels. It autonomously resolves complex, multi-step issues with conversational intelligence. Built on AI Companion’s agentic AI framework, ZVA draws on core agentic skills—like memory, reasoning, and action-taking—to deliver natural, context-aware support that adapts in real time. Features seamless integration with Genesys, Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and custom APIs, plus multilingual support. AI Expert Assist language expansion Enhanced multilingual support with Thai, Catalan, and Arabic languages added. Improved knowledge base retrieval tailors suggestions based on engagement language for better global agent confidence. True omni-channel reporting spanning voice, video, messaging, and email with customizable real-time and historical dashboards. Enhanced data visualization with configurable thresholds, alerting, and custom metrics for deeper insights. Route to last agent Build consistent customer experiences by reconnecting return callers with their previous agent. If unavailable, customers can wait, connect with another agent, schedule a callback, or leave a voicemail. Zoom Phone to ZCC journey view Streamlined view of customer interactions spanning Zoom Phone and Zoom Contact Center with consolidated call recordings and journey information accessible from a single timeline. AI Scheduling in WFM Automate workforce management scheduling using AI analysis of historical data to predict interaction volumes. Automatically schedule shifts based on forecasts and agent preferences while reducing manual setup. Google Dialogflow integration Integrate existing Google Dialogflow CX chatbots with Zoom Contact Center through the App Marketplace to manage user queries before agent escalation with streamlined configuration. In-person meeting analysis Analyze face-to-face conversations with the full suite of Revenue Accelerator insights. Record conversations using AI Companion voice recorder, assign speaker names to transcripts, and view auto-scoring, sentiment, and engagement analysis. HubSpot integration enhancements Enhanced integration with custom object support to sync insights into any HubSpot object beyond tasks and events. Map playbook responses directly into HubSpot fields for consistent pipeline data and clearer reporting. Segment and region hierarchy Support global sales organizations with region and segment assignments for advanced filtering and permissions. Mirror organizational structure with granular access control for territories and cross-functional workflows. AI content generation for video Turn webinar recordings into multiple marketing assets automatically. Generate video sizzle reels from 60-minute recordings to share highlights without requiring video production resources or expertise. Enhanced AI text content generation Transform webinar recordings into seven different marketing asset types, including ebooks, social media posts, summaries, white papers, and more. Extend your webinar’s impact by turning recordings into marketing assets in seconds. Developer Platform and Integrations Real-Time Media Streams Revolutionary capability providing structured, per-participant meeting data including audio, video, chat, and transcripts. Enables bot-free meeting experiences with native Zoom integration and supports thousands of concurrent streams with multi-tenant architecture. AI Companion summaries in Slack and Teams Seamlessly access AI Companion meeting summaries directly in Slack and Microsoft Teams with full text displayed natively. Google Workspace and Outlook users can access summaries through CTA links directing to the Zoom app. Ford & Lincoln digital experience Native Zoom app now available in Ford and Lincoln vehicle infotainment systems. Start or join meetings with one tap, use audio-only mode while driving, and move meetings effortlessly between devices. Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. Create and share AI Companion responses Turn your AI Companion insights into action with new sharing capabilities. When AI Companion provides a particularly useful response, you can now instantly create a Zoom Doc from that content or share it directly in Zoom Chat. Perfect for distributing meeting insights, project updates, or collaborative brainstorming results with your entire team. Enhanced meeting experience with half-panel view Stay connected to both your meeting chat and AI Companion simultaneously with the new half-panel design. No more choosing between monitoring chat messages and asking AI questions – now you can do both seamlessly during meetings and while viewing your calendar outside of meetings. New hero prompts for better AI interactions Get started with AI Companion faster using new hero prompts that showcase practical use cases and help you discover the full potential of your AI assistant. These prompts are designed to help both new and experienced users maximize their AI Companion experience. Visit our AI Companion prompt library for even more inspiration. Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Voice Recorder with AI Companion (mobile) Transform your in-person conversations into actionable insights with the new Voice Recorder feature. Whether you're having a one-on-one with your manager, grabbing coffee with a colleague, or conducting interviews, you can now: Record conversations directly from your mobile device Automatically transcribe and summarize discussions Capture action items and key takeaways Receive meeting summaries via email and in your meeting cards Benefit from noise suppression for high-quality recordings Desktop and Zoom Rooms support coming later this year. Richer post-meeting experience in Zoom Chat Keep conversations flowing after meetings with enhanced post-meeting cards that include: Meeting recordings and AI smart summaries Shared links, whiteboards, notes, and tasks Zoom Canvas created during meetings One-click sharing control for hosts Improved global search Find information faster with two new search enhancements: Search emails directly in the Mail tab of your Zoom Workplace app Filter all one-on-one chats to quickly locate specific conversations or keywords The AI-first work platform for human connection Custom avatars add-on Create personalized avatars that look and sound like you using AI Companion. These avatars can present provided scripts on your behalf in recorded clips, support multiple languages, and help you scale personalized video creation while breaking down language barriers. Google Meet integration with Scheduler Provide more flexibility to your meeting attendees by offering Google Meet as a location option when creating recurring or one-off scheduled meetings. No need to switch between different meeting providers. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Next-generation Zoom Virtual Agent The future of self-service arrives with our new LLM-first agentic framework extending to both chat and voice channels. This evolution enables: More dynamic, personalized, and adaptive conversations Natural reasoning and action without rule-based script limitations Seamless integration with Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and more Support for custom APIs to tailor unique business needs Multi-conversation explorer for revenue teams Analyze up to 10 sales conversations simultaneously with natural language queries. Get contextual AI responses based on call transcripts and meeting notes to identify common themes, objections, and trends across multiple customer interactions. Leaders daily digest email Start each day with AI-generated performance snapshots that include: Overview of upcoming calls and team conversations Key next steps, memos, and deals from previous day’s calls Actionable coaching insights tied to win rates and team performance Slack integration for Revenue Accelerator Bring revenue insights directly into Slack with notifications for comments, mentions, new call recording and scorecards, keeping deals moving forward in your preferred collaboration platform. AI content generation for webinars Transform webinar recordings into content assets instantly. Generate blog articles, emails and sales briefs directly from your webinar content to extend your event’s impact and engage audiences long after the live session ends. Enhanced Simulive with custom captions Upload custom captions for simulive sessions to correct accents, specialized terms, and names that auto-transcription might miss, providing better accessibility with less effort. Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. Custom AI Companion: Tailor your AI experience to your organization’s unique needs Transform how your team works with Custom AI Companion, our new paid add-on that makes AI truly yours. Ground conversations with your company knowledge through third-party integrations like Amazon Q and Glean, create custom meeting summary templates that are customer-ready with minimal editing, and automate business processes by connecting AI Companion to apps like Jira. Available for $12/user/month for Zoom Workplace and legacy plans. AI Studio: Your command center for AI customization Meet the admin portal that puts AI customization at your fingertips. AI Studio allows admins to test and customize AI Companion capabilities before deploying to users, upload knowledge collections, create custom dictionaries, and build meeting summary templates. It's where you make AI Companion truly understand your organization's unique language and workflows. The Custom AI Companion add-on is required to deploy the capabilities to end users. Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Zoom Tasks: Never miss another action item Surface, manage, and complete tasks across Zoom Workplace with AI Companion doing the heavy lifting. AI Companion automatically identifies tasks from meetings, creates assignments, and helps you prioritize your to-do list. Drive cross-functional follow-through and get through your tasks faster with AI completing work on your behalf. Private group chats in meetings: Discuss with the right people Create focused conversations during meetings with private group chats for specific participants. Add custom topics to track multiple chat groups simultaneously and share links with just your group without notifying other participants. Perfect for side discussions that need to happen without disrupting the main meeting flow. Claim and save for Zoom Rooms: Take your meeting assets with you Never lose important meeting content again with the ability to claim and save a Zoom Room. Transfer ownership of summaries, recordings, and whiteboards from a Zoom Room directly to your account with a simple QR code scan or mobile device pairing. Get clear prompts during meetings to ensure you never leave valuable assets behind. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Route to last agent: Maintain context and continuity Eliminate the frustration of repeating information with Route to Last Agent for Zoom Contact Center. Customers can now be automatically routed to the agent who previously helped them, maintaining context and improving resolution times. If the preferred agent isn't available, customers have options to wait, connect with another agent, or schedule a callback. Workforce Management enhancements: Better forecasting and agent preferences Optimize your contact center operations with two powerful new features: Deferrable Work Forecasting for non-real-time channels like email and social media, and Agent Scheduling Preferences that let agents specify their preferred start times. Create a more accommodating work environment while ensuring optimal staffing across all interaction types. Quality Management for messaging: Complete interaction coverage Extend quality insights beyond voice with Quality Management support for messaging and SMS channels. Analyze text-based communications to create additional coaching opportunities and ensure comprehensive evaluation across all customer interaction types. Now every conversation gets the attention it deserves. AI Playbooks: Streamline sales success with smart automation Turn conversations into revenue with AI Playbooks that analyze sales interactions using methodologies like BANT or MEDDIC. Define custom playbooks with prompts to extract key information from every conversation, automatically map intelligence to CRM fields, and gain immediate visibility into what's working across your deals. Deal Explorer: Get instant answers to move deals forward Ask plain-language questions about your deals and get instant answers from meetings, calls, and CRM data. Choose from AI-suggested questions for quick insights or create custom queries to understand deal dynamics. Reduce time spent searching across platforms and focus on what matters most - closing deals. Industry Solutions Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between. Zoom Workplace for Frontline: Extend Zoom beyond the office Did you know that 80% of the world’s employees are frontline workers, not knowledge workers? Connect the 2.7 billion frontline workers globally with Zoom Workplace for Frontline, a purpose-built mobile solution featuring on-shift communications, work management tools, and AI Companion. Purpose-built for healthcare, retail, manufacturing, hospitality, and other frontline industries with seamless UKG Pro Workforce Management integration. All within the familiar, easy-to-use Zoom app. Zoom Workplace for Clinicians: Let physicians focus on patients, not paperwork Transform healthcare documentation with AI-generated clinical notes that reduce the burden of manual note-taking. Built in partnership with Suki AI, this solution easily integrates with healthcare workflows through a convenient, user-friendly interface that allows clinicians to focus on what matters most - patient care instead of paperwork. Zoom Workplace for Education: Streamlined communication across the campus Zoom Workplace for Education are education-specific bundles addressing unified communication needs for schools and campuses, bringing options for Zoom Chat, phone, whiteboard, meetings, webinars, and more together in a single solution to help deliver frictionless communication and collaboration experiences — for students, teachers and administrators alike. Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. Use Case Library AI Companion helps you get more done by executing on your behalf. To help you find some inspiration, we compiled several ready-made prompts for a variety of use cases. Zoom Small Language Model Our federated AI approach leverages our own Small Language Model (SLM) and Large Language Models (LLMs) as well as third-party models to provide high-quality and cost-effective results for users. Zoom’s SLM is optimized for specific AI skills and is used to improve translations for eight languages: (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Admin Dashboard Get personalized usage data at a glance. Our dashboard with AI Companion acts as a personal assistant to deliver custom answers, insights, and reports and lets you understand usage across your org to identify teams that need training or assess how colleagues use features. Real-time call questions When you're on a call and need to stay engaged, Zoom AI Companion can assist with real-time call questions. Organize conversations with ease and stay on track without distraction. With seamless AI-generated summaries, you can revisit key details, catch up on what was discussed, or align on next steps before hanging up. Zoom App for Microsoft Teams Communication should be seamless and efficient, so we’re continuously enhancing the experience for our customers using the Zoom App within Microsoft Teams. New updates include: AI Companion post-call summaries and next steps: Minimize notetaking with AI-generated summaries for easy follow-up. Mid-call transfer controls: Hand off calls to a teammate with a single click. Presence updates: Check a colleague’s status to quickly see who’s available and connect. Phone lines tab: Keep shared lines organized with a clear view to manage them all. Zoom assistant redesign: Get quicker access to the tools you need in this user-friendly redesign. AI Companion voicemail prioritization: Sort through voicemails by importance and prioritize which messages to surface first. Zoom Phone Online fax Send and receive faxes directly from Zoom Workplace without the need for extra services or physical fax machines. Fax services are available for both desktop and mobile devices to keep you connected from anywhere. Custom AV for Zoom Rooms When you need to build highly flexible yet reliable meeting spaces that support hybrid work, Custom AV for Zoom Rooms provides support for professional AV protocols on Windows and macOS. Customization options are available for high-quantity outputs like specifying gallery sizes, overlays, and content. Delivery Management Scan packages, mail, and deliveries as they come in, triggering an alert via email, or Zoom Chat (or third-party apps) that tells the recipient their package has arrived. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Zoom Contact Center AI intent routing Route customers to the perfect agent in their own words. Callers can speak about an issue using natural language, enabling interactions to be prioritized based on detected intent. This feature is available in all languages currently supported by Zoom Contact Center. AI Expert Assist for video With AI agent assistance for video channels, your agents can have instant access to critical resources, including knowledge base retrieval, next-best-action suggestions, smart notes, and automated call summaries — all in real-time. This ensures they have the right information at their fingertips, no matter the channel. Zoom Contact Center Zoom Chat support channel Zoom Chat can help employees connect with support teams to resolve complex inquiries quickly. This is especially valuable for IT help desks or employee services teams that provide a high level of expertise in challenging times. Leverage Zoom Virtual Agent within Zoom Chat to provide AI-driven responses that free up support staff for more complex issues. Webinar summaries with AI Companion If you’re tired of spending hours drafting post-event summaries, AI Companion helps you instantly turn your webinar into a concise email summary that highlights key points for attendees. AI scorecard enhancements Say goodbye to manual call reviews. Automated scorecards help teams scale coaching and quality assurance with no manual review. Automatically score every conversation — even quick 30-second ones — with AI-powered justifications, keyword-triggered indicators, and exportable analytics for deeper coaching insights. Partnerships and Integrations Zoom customers enjoy seamless experiences with a choice of third-party apps and integrations for best-in-class collaboration. Google Drive app for Zoom Meetings Our new integration enables you to access and manage Drive files easily and directly within the Zoom app. Simply connect your account, open the file picker, and create a new document or select one to share. Links posted in chat will generate a rich file card with key details to show what’s being shared at a glance. You can also adjust permissions on the spot, ensuring everyone in the meeting has the right level of access. YouTube App for Zoom Meetings Share YouTube videos directly to your Zoom meeting. Participants can enjoy watching videos through high-quality, native YouTube playback without traditional screen sharing lag or audio delays. For enhanced collaboration, videos can be added to a shared meeting queue where users can control the playback features. Zoom Revenue Accelerator Gainsight integration Bring conversation insights into your customer success workflows with our new integration with Gainsight. Automatically log key activities, view call summaries, next steps, and participant details—all within Gainsight’s Account Timeline. No more jumping between tools—just instant context where your team needs it. Zoom Contact Center for Chrome Bring the full power of Zoom Contact Center to any device running Chrome OS. Spin up devices for agents who can work from anywhere there’s an internet connection. Zoom Contact Center for Microsoft Teams Agents can now easily handle customer communications within Microsoft Teams, creating a more connected and efficient workflow. Bidirectional presence syncing lets agents and Teams’ users search for contacts, see real-time availability, and collaborate more effectively, helping speed up resolutions and improve customer outcomes. Microsoft 365 app for Zoom This upgrade lets you access, create, and collaborate on Word, Excel, and PowerPoint files during Zoom Meetings. Bring important files into the meeting and grant access to participants with just a few clicks. Plus, when Microsoft 365 links are shared in Zoom Chat, they’ll display a rich file card with key details for quick reference. Available at no additional cost*, Zoom AI Companion helps you reimagine teamwork with renewed vigor so you can expand your capabilities, simplify your workday, and automate your tasks. Here are the latest ways to engage with AI Companion to boost your productivity across Zoom Workplace , Business Services , and our vertical solutions. Save time with an enhanced experience when using AI Companion’s compose and reply features on your desktop. Reply faster with hero prompts like “write a quick thank you note” and communicate more clearly with edit options like “improve writing” and “change tone.” Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Now GA with expanded capabilities Now generally available during the free trial period, Workflow Automation helps you build powerful workflows to streamline common tasks as you work across Zoom Workplace and third-party apps. Automate your weekly check-in requests, common question replies, and notifications for quick approvals with ease. Respond to incidents such as Jira tickets or use AI Companion to summarize a week’s worth of chat messages in your team’s channel. With Workflow Automation you can spend more time on meaningful work and less time on tasks you can automate. Get started. Mitel hybrid solution The Zoom-Mitel integration is now live, enabling our customers to connect their existing Mitel telephony systems with Zoom Workplace. Offering a best-of-both-worlds approach, this new solution makes it easy for Zoom customers to place and receive calls directly in the Zoom app while also enjoying a unified experience to access Zoom AI Companion, Zoom Meetings, Zoom Chat, and Zoom Canvas. If your role requires you to bill your hours, then you know it can be a pain to track the time you spend on phone conversations. With billable hours for Zoom Phone, you can keep track of your billable hours right inside Zoom Phone and give your full attention to your clients, not watching the clock. This is now available for online paid plans. Collect data with ease! Our new forms help you gather information from colleagues directly within your organization or externally. Containers for advanced diagramming It just got easier to keep your diagrams organized with containers for advanced diagramming. Access containers from the shape panel to effortlessly group and organize any related objects. Move entire groups with ease, as shapes will stay put inside the containers. Avatar templates with AI Companion Generate Zoom Clips at scale! With a library of 18 pre-generated avatars to choose from, Zoom Clips avatar templates help you save time by removing the need to re-record multiple videos. Instead, upload your script and let the avatar do the rest. Reduce unnecessary meetings, and communicate more effectively, even when in different time zones. Clips avatar generation is limited to three minutes per licensed user per month. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. CRM CTI Connector v3 The newest version of our CRM CTI Connector includes more than 15 new features and will be automatically enabled for all accounts (previously only available by request). This enhanced version enables agents to leverage advanced features while managing engagements through supported CRMs, to help you deliver a more powerful and efficient experience. Forecasting special days Forecasting your agents’ schedule is extra hard when holidays and unusual high-traffic days come into play. But now you can prepare for these “special” days without skewing your typical week forecast. With the forecasting special days feature, you can account for the changes in normal traffic during times like Cyber Monday and choose to include or specifically exclude them from your forecast. Move deals forward while you’re on the go. The Revenue Accelerator for mobile app lets you access and review your conversations from your mobile device. Listen to your reps’ calls, reply to comments, add new comments, and manage playlists. Share recordings and update permission settings all from the palm of your hand. Available at no additional cost*, Zoom AI Companion helps you reimagine teamwork with renewed vigor so you can expand your capabilities, simplify your workday, and automate your tasks. Here are the latest ways to engage with AI Companion to boost your productivity across Zoom Workplace , Business Services , and our vertical solutions. AI Companion Security and Privacy whitepaper The latest version of our AI Companion Security and Privacy white paper is now live . Learn more about AI Companion’s security and privacy features as part of our ongoing efforts to empower your productivity. Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below. Updated sidebar design Easily navigate and customize the Zoom Chat sidebar to optimize your productivity and collaboration. Tailor the chat interface by reordering and pinning tabs. You can also customize your notifications for each tab and use advanced sorting and filtering options to find information quickly. Learn how to make the most of your Zoom Chat experience. Organization-wide shape collections Have a favorite icon or frequently used shapes? Now it’s simple to share icons between teams. As an admin, you can manage your organization’s shape collections and accept submissions from teammates. As a user, you can submit collections of whiteboard objects or icon stencils for approval. Please note, this feature is available with a Whiteboard Plus license on the Zoom desktop and web apps. Data table enhancements You can now instantly create charts in Zoom Canvas using data tables with the dashboard feature, as well as use synced data tables to keep data tables updated across your various Docs. When you make changes in a synced table, the updates are reflected in real-time, even from another Doc. The new data table sub-row enables items nested within a table to be created under parent headings for easier management and project tracking. Companion audio for Zoom Rooms Ditch the expensive microphones! Zoom Rooms customers can experience clearer meeting audio without multiple microphones. This new feature enables you to use a laptop’s microphone as an additional meeting audio source for enhanced sound quality and clarity. The new “listen” feature in companion mode provides the option to listen to a meeting through connected headphones or assistive devices, helping improve audio for individuals with hearing impairments or when hearing is difficult. Business Services Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement. Kore.ai voice bot integration With our new integration, self-service is even simpler. Calls are routed to a Kore.ai-powered voice bot before they reach human agents. To help improve your CSAT and reduce average handling times, the voice bot provides a full conversation history for a seamless agent hand-off. Virtual Agent integration with Zoom Contact Center WhatsApp Flows When you deploy our virtual agent into Zoom Contact Center WhatsApp Flows, you can access the popular customer service channel and provide enhanced customer support without increasing your agents’ workloads. KB Content live language translation With our live language translation feature, you’ll no longer need a separate knowledge base for each language. Access real-time, AI-fueled translations of KB content for chatbot answers to help you serve global and multilingual customers at scale. Advanced video CMS Turn your videos and recordings into an engaging media hub with Zoom Events. Store, manage, distribute, and track your video content all in one place. Create curated video playlists and channels on your Zoom content hub or embed them on any website. Simulive: Go Live Transition seamlessly from recordings to live content. Keep your audiences engaged by incorporating live content into your Simulive webinar . Schedule webinars to start automatically without needing the host to be present. AI topic detection Now there’s an easy way (zero setup) to uncover the topics that close deals. Instantly grasp critical topics from customer and seller conversations through AI detection, which lets you view topics in your conversation lists, reports, deals detail pages, and beyond. You’ll be on the fast path to drive winning seller behavior as you identify new objections, competitors, or pain points with ease. Industry Solutions Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between. Zoom Rooms stethoscope integration: Zoom Rooms can now support local mic source selection to easily integrate with electronic stethoscopes to enable remote patient exams. Healthcare providers can then examine patients virtually, while on-site staff can switch between the regular microphone for conversation and the stethoscope's unfiltered audio feed. Partnerships and Integrations Zoom customers enjoy seamless experiences with a choice of third-party apps and integrations for best-in-class collaboration. Zoom Revenue Accelerator for Google Meet For sales teams that use Google Meet, our new integration enables you to record and analyze meetings directly from Google Meet and still enjoy the benefits of Revenue Accelerator. Features like transcription highlights, sentiment analysis, and engagement scores can help you glean new opportunities. Short on time? Check out AI-detected topics in your conversation lists, reports, deals detail pages, and beyond to quickly identify critical conversation topics. Our AI-powered insights can help you gain a deeper understanding of customer engagements and how they impact your deal outcomes.