We use MS Office 365 at our company. Recently, a folder shared via OneDrive was deleted. My name appeared as the deleter of that folder. I'm curious how my name could appear in the log record when I didn't actually delete the shared folder's files. There was a similar incident of a shared folder being deleted at my previous company. At that time, too, a colleague's name remained in the OneDrive shared folder deletion log. The colleague claimed she didn't delete the shared files. The IT department suggested it might be a log record error and treated the incident as if it never happened. However, this time at my current company, I received disciplinary action for the shared folder deletion. I also suggested that there might be errors in the OneDrive shared folder log management. However, as I haven't found evidence regarding the possibility of MS365 system errors, I'm reaching out like this to seek advice from experts here. Is it possible for files to be deleted or incorrect names to be logged due to errors in Microsoft 365 OneDrive management? If such a possibility exists, approximately what is the likelihood of encountering such MS Office 365 system errors? Also, could you please explain why such errors might occur? I would really appreciate the insights of experts on this matter. The following image is the OneDrive log record indicating that I (Name: Sangho) deleted a shared folder file on December 11, 2023. The following image is a screenshot of the OneDrive folder. - It contains company information, so please forgive the obscured content. A Microsoft file hosting and synchronization service. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2024-04-12T10:06:01+00:00 Dear Peter, Thanks for writing back and updating with us. Please accept our apologies for delay in the response. As per the further updates, I understand you can’t connect with the admin for raising the service request and to answer your further queries: I have seen similar scenario where the user claims the files are deleted with his user name but he never done that and to claim where the audit log data is showing incorrect name, it need to be checked by the related development team from the backend. 2 & 3. I apologize to convey that the information you are looking for can be obtained from the related development team because only the development team have authorities to check and explain the cause of the issue. You may take this thread to your IT admin team and see whether they can be convinced for raising service request to connect with the related development team to find the cause of the problem. Our sincere apologies for not addressing your queries because the moderators in this community doesn’t have access to the backend data and the related phone support team can engage with you respective development team for further checks at addressing your concerns. Apologize again and appreciate your patience with us. Have a wonderful weekend ahead!! Best Regards, Sophia 0 comments No comments Thanks for writing back and updating with us. Please accept our apologies for delay in the response. As per the further updates, I understand you can’t connect with the admin for raising the service request and to answer your further queries: I have seen similar scenario where the user claims the files are deleted with his user name but he never done that and to claim where the audit log data is showing incorrect name, it need to be checked by the related development team from the backend. 2 & 3. I apologize to convey that the information you are looking for can be obtained from the related development team because only the development team have authorities to check and explain the cause of the issue. You may take this thread to your IT admin team and see whether they can be convinced for raising service request to connect with the related development team to find the cause of the problem. Our sincere apologies for not addressing your queries because the moderators in this community doesn’t have access to the backend data and the related phone support team can engage with you respective development team for further checks at addressing your concerns. Apologize again and appreciate your patience with us. Have a wonderful weekend ahead!! Best Regards, Sophia

Anonymous 2024-04-11T00:31:57+00:00 Hello, Thank you for your kind reply. I have not moved the folder, so I think that is not the case. Since I have received disciplinary action for the shared folder deletion from our company, I have no right and authority to ask to IT admin to raise a ticket. So what I want to know is: Is it possible for files to be deleted or incorrect names to be logged due to errors in Microsoft 365 OneDrive management? If such a possibility exists, approximately what is the likelihood of encountering such MS Office 365 system errors? Also, could you please explain why such errors might occur? Thank you so much for taking your time again. Best regards, 0 comments No comments Thank you for your kind reply. I have not moved the folder, so I think that is not the case. Since I have received disciplinary action for the shared folder deletion from our company, I have no right and authority to ask to IT admin to raise a ticket. So what I want to know is: Is it possible for files to be deleted or incorrect names to be logged due to errors in Microsoft 365 OneDrive management? If such a possibility exists, approximately what is the likelihood of encountering such MS Office 365 system errors? Also, could you please explain why such errors might occur? Thank you so much for taking your time again. Anonymous 2024-04-09T08:49:00+00:00 Dear Peter, Good day !! Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path. I understand your concern and to my knowledge and experience in my daily life of work with OneDrive for Business & SharePoint Online, I have never faced or encountered with the similar issue but since you mentioned you haven’t deleted the content in the shared folder but it’s showing your name, I just want to confirm whether you have moved the folder in the subject because moving the file or folder will delete the file or folder from it’s original location and will move it to the new location. If you haven’t moved but still it’s showing your name in the activity pane and logs, I would like to admit that the behavior you are encountering is not an expected behavior. In this situation, we are sorry and I believe you need to connect with the related development team because they have enough resources to collect the logs and check the issue at the backend, and give you the possible reason for cause. So, I request you to connect with your IT admin of your organization and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further. Reference: Get support - Microsoft 365 admin | Microsoft Learn Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket. How do I find my Microsoft 365 admin? - Microsoft Support Appreciate your patience and understanding. Have a great day!! Best Regards, Sophia 0 comments No comments Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path. I understand your concern and to my knowledge and experience in my daily life of work with OneDrive for Business & SharePoint Online, I have never faced or encountered with the similar issue but since you mentioned you haven’t deleted the content in the shared folder but it’s showing your name, I just want to confirm whether you have moved the folder in the subject because moving the file or folder will delete the file or folder from it’s original location and will move it to the new location. If you haven’t moved but still it’s showing your name in the activity pane and logs, I would like to admit that the behavior you are encountering is not an expected behavior. In this situation, we are sorry and I believe you need to connect with the related development team because they have enough resources to collect the logs and check the issue at the backend, and give you the possible reason for cause. So, I request you to connect with your IT admin of your organization and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further. Reference: Get support - Microsoft 365 admin | Microsoft Learn Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket. How do I find my Microsoft 365 admin? - Microsoft Support Appreciate your patience and understanding. Have a great day!! Best Regards, Sophia