Join the club for quick access. Enter your email below and we'll send confirmation, and sign you up to our newsletter. By submitting your information, you confirm you are aged 16 or over, have read our Privacy Policy and agree to the Terms & Conditions . Geographical rules apply. Your membership journey starts here. Keep exploring and earning more as a member. Latest about Microsoft Updates, launches and rumors. Latest about AI. AI updates, how-tos and comparisons in one place. Explore your membership benefits. Stay Ahead with Windows Central Get the biggest gaming news, reviews, and releases straight to your inbox. YOUR NEXT READ: All the latest news, reviews, and guides for Windows and Xbox diehards. You are now subscribed Your newsletter sign-up was successful Get full access to premium articles, exclusive features and a growing list of member rewards. On Windows 11 , Microsoft has removed the Support and Recovery Assistant utility (SaRA) with the release of the March 2026 Security Update , replacing it with the "Get Help" command-line tool as part of its effort to modernize support tools and improve system security. For context, Support and Recovery Assistant was specifically designed as a diagnostic utility to automatically troubleshoot and fix common problems affecting Windows 11 (and older versions) and Microsoft 365 apps, including Outlook and Teams. It could detect issues, apply fixes, or guide users through manual steps. However, due to its legacy infrastructure, the tool has now been deprecated and removed from supported versions of the operating system. Microsoft's replacement is the Get Help command-line tool, known as "GetHelpCmd.exe." While it offers similar diagnostic capabilities, it's built on updated backend services that provide improved security, better integration with enterprise environments, and enhanced support for automation. The tool is primarily designed for network administrators, but it remains available to anyone comfortable using command-line tools. Using Get Help, you can diagnose and troubleshoot issues on Windows 11 related to Microsoft 365 apps such as Outlook, Teams, and other Office components. It's important to note that the graphical Get Help app remains the recommended troubleshooting method for most Windows 11 users. The command-line version, however, provides advanced capabilities for power users and network administrators who rely on scripting, remote management, and enterprise diagnostics, offering a modern replacement for the retired Support and Recovery Assistant. In this how-to guide , I'll outline the steps to get started with the Get Help command-line tool for Windows 11. Important: Microsoft updates this tool regularly. As a result, each build of the app always stops working 90 days after the "Created" date listed in the GetHelpCmd.exe file. So, it's recommended that you frequently redownload the tool to make sure you have access to the latest features and improvements. Gettings started with Get Help command-line tool on Windows 11 To get started with the Get Help command, use these steps: Download the Get Help files on your computer . Select the ".zip" and click the Extract All button in the File Explorer command bar. Click the Extract button. Open the Start menu . Search for Command Prompt , right-click the top result, and choose the Run as administrator option.

Type this command to access the directory with the extracted files and press Enter : cd c:\Users\UserName\Downloads\GetHelpCmd (Example 1) Type this command to scan for Outlook (classic) known issues and generate a report in the temp folder, and press Enter : GetHelpCmd.exe -S ExpertExperienceAdminTask -AcceptEula -LogFolder C:\temp (Example 2) Type this command to uninstall all detected versions of Office and press Enter : GetHelpCmd.exe -S OfficeScrubScenario -AcceptEula Once you complete the steps, you have to look for the output number to confirm the task has been completed successfully. For instance, if you ran the first example, the "01" code means that an offline scan was performed because Outlook is either not running or running elevated. The "02" code means that a full scan was performed. You can learn more about the conditions and results on this page . On the other hand, in the second example, the "00" code indicates that the uninstall process completed successfully. The "68" code means that the tool didn't find any version of Office. You can learn more about the conditions and results on this page . Using the tool, you can troubleshoot a variety of issues, including Microsoft 365 activation problems, Outlook profile errors, calendar synchronization issues, and problems with the Teams Meeting add-in. Microsoft provides additional scenarios and detailed information through its support pages for deeper troubleshooting. FAQs about the Get Help command-line tool These are common questions regarding the Get Help command-line tool for Windows 11. What is the Get Help command-line tool on Windows 11? The Get Help command-line tool (GetHelpCmd.exe) is a diagnostic utility from Microsoft that helps troubleshoot and fix issues affecting Windows 11 and Microsoft 365 apps. It replaces the older Support and Recovery Assistant and is designed for automation, scripting, and enterprise-level diagnostics. Which one should you use Help app or GetHelpCmd.exe? The graphical Get Help app is the best option for most Windows 11 users because it provides guided troubleshooting with a user-friendly interface. In contrast, GetHelpCmd.exe is designed for network administrators who need advanced diagnostics, scripting, and remote management capabilities. How do I use the Get Help command-line tool on Windows 11? To use GetHelpCmd.exe, download the tool from Microsoft, extract the files, and run Command Prompt as an administrator. Navigate to the folder and execute a scenario command, such as scanning Outlook issues or uninstalling Office. The tool then generates logs and output codes to confirm results. Why is GetHelpCmd.exe not working after a few months? GetHelpCmd.exe stops working after 90 days because Microsoft enforces an expiration period for each build. This ensures users always run the latest version with updated fixes and security improvements. To resolve this, you must download the newest version of the tool from Microsoft’s support site. Explore more in-depth how-to guides, troubleshooting advice, and essential tips to get the most out of Windows 11 and 10. Start browsing here: Windows 11 on Windows Central — All you need to know Windows 10 on Windows Central — All you need to know Join us on Reddit at r/WindowsCentral to share your insights and discuss our latest news, reviews, and more. Mauro Huculak has been a Windows How-To Expert contributor for WindowsCentral.com for nearly a decade and has over 23 years of combined experience in IT and technical writing. He holds various professional certifications from Microsoft, Cisco, VMware, and CompTIA and has been recognized as a Microsoft MVP for many years. You must confirm your public display name before commenting Please logout and then login again, you will then be prompted to enter your display name. 1 Monster Hunter Wilds: Ascendance's latest trailer shows it's going nuts with a storyline time skip while unveiling new, horrifying monsters 2 State of Decay 3 is four times bigger than previous titles and solves my biggest frustration with survival games 3 Final Fantasy VII: Revelations' Xbox release date has been revealed, along with a 10-minute gameplay deep dive and special edition details 4 Microsoft is introducing hourly limits on Xbox Cloud Gaming starting in November — here's how it all works 5 I got hands-on with Lenovo's new $699 IdeaPad Vibe, which goes up against the MacBook Neo, and choosing a color may be harder than choosing a CPU