by Jayson DeMers | 1 comment In Gmail, search is:unread or switch your inbox type to “Unread first.” In Outlook, use the Unread filter above your message list, or search read:no . Both clients also let you build a saved view that shows nothing but unread mail, so you never have to filter twice. And if you run both clients side by side, our comparison of where Outlook and Gmail each pull ahead settles the bigger question. An inbox with 4,000 unread messages is a junk drawer. Everything you need is definitely in there, and that fact helps you not at all. The trick isn’t scrolling harder. It’s telling the drawer to show one category and hide the rest. Both Gmail and Outlook will do that if you ask correctly. The Fastest Way to See Unread Mail in Every Client How Do You Find Unread Emails in Gmail on Desktop? Type is:unread into the Gmail search box and press Enter. Gmail returns every unread message across your account, including mail sitting outside the inbox. Google documents is:unread in its official operator reference, alongside is:read , is:starred and is:important . A word of warning about a popular alternative. label:unread circulates widely on forums, and Google’s operator documentation doesn’t list it anywhere, so treat it as undocumented rather than supported. Gmail also offers a click-only route. Google documents a set of chips under the search box. The “Is unread” chip filters results to “anything that’s currently marked as ‘Unread.'” The advanced search panel won’t help you here. Its documented fields cover From, To, Subject, Has the words, Doesn’t have, Size and Date within. None of them filters by read status. How to make Gmail show unread messages at the top permanently Change your inbox type. Google’s documented path is Gmail, Settings, then under “Inbox type,” select Unread first. Gmail then splits the view in two. Google describes the result as an inbox “separated into two sections: ‘Unread’ at the top and ‘Everything else’ at the bottom.” This survives page reloads, which a search doesn’t. Set it once and the junk drawer sorts itself every time you open it. You can stack is:unread with anything else Gmail understands. Combine it with Gmail search operators like from: and has:attachment , or narrow or the date it was sent with newer_than:7d . Saved searches belong in filters. Building Gmail filters and searches around senders you always read first keeps the unread pile from re-forming. How Do You Find Unread Emails in the Gmail Mobile App? Tap the search bar in the Gmail app and type is:unread . The operator works the same on Android and iOS as it does on desktop. The Unread first setting exists on mobile too, with a different path. On Android it’s Menu, then Settings, then your account, then Inbox type under the “Inbox” heading. Mobile labels the two sections differently. Google’s Android documentation splits the view into “Inbox” and “Unread” rather than the desktop’s “Unread” and “Everything else.” How Do You Find Unread Emails in Outlook on Desktop? The method depends on which Outlook you’re running, and the two Windows clients work differently. Classic Outlook uses a preset toggle above the message list, and new Outlook uses a Filter menu. In classic Outlook for Windows, look above the column headings at the top of the message list. Microsoft documents two preset options there, All and Unread, and clicking Unread shows “only the unread messages in the current folder.” In new Outlook for Windows, the control moved. In the desktop Outlook app , Microsoft says to select the folder, then choose Filter, then Unread. Removing the filter is easy to miss. The button relabels itself to “Unread,” and clicking it again clears the filter. The Outlook search operator for unread mail is read:no, not isread:no Microsoft’s current search documentation lists one keyword for this: read:no . Its note adds that “You can also use read:false to get the same results.” The widely repeated isread:no doesn’t appear in Microsoft’s current search reference or in the Outlook.com keyword table. It shows up in community forum posts, so treat it as unsupported rather than official. Microsoft lists read:no as working across Outlook for Microsoft 365, Outlook 2024, 2021, 2019, 2016, Outlook.com and new Outlook for Windows. Those are its advanced search parameters in one place. Search has a hard ceiling worth knowing before you trust the count. Microsoft states that “only the first 1,000 search results are returned.” A search is a poor way to audit a badly backed-up mailbox. How to create a permanent Unread Mail search folder in Outlook Search Folders give you a saved view that updates itself, and Unread mail is one of Microsoft’s built-in templates. This is the closest thing Outlook has to Gmail’s Unread first setting. In classic Outlook, go to the Folder tab and click New Search Folder in the New group. Pick Unread mail under Reading Mail and click OK. The keyboard shortcut is Ctrl+Shift+P. New Outlook supports Search Folders too, which contradicts a lot of what’s written about it. Go to Settings, then Mail, then Search folders, click Create new search folder, choose Unread mail under Reading mail, and click Create. One real limitation applies to new Outlook. Microsoft states that “Search Folders in the new Outlook continue to use predefined criteria.” Custom Search Folders are “supported only in classic Outlook.” On Outlook on the web and Outlook.com, Search Folders are gated. Microsoft says it needs “a work or school account in Outlook on the web or a qualifying Microsoft 365 subscription.” How Do You Find Unread Emails in the Outlook Mobile App? Open the folder you want, tap the filter icon near the top of the message list, and choose Unread. The Outlook mobile apps use the same Filter control as new Outlook and Outlook on the web. The read:no operator works in mobile search as well. Type it into the search bar to pull unread mail across folders rather than filtering one folder at a time. Why Your Unread Count Looks Wrong Unread counts disagree with reality more often than people expect, and there are documented reasons for it. Focused Inbox, folder display settings and shared mailboxes each change what the number means. Focused Inbox splits your mail into two tabs, Focused and Other, so unread messages sitting in Other are easy to miss. Turn it off in new Outlook under View, View Settings, Mail, Layout, then choose “Don’t sort my messages.” In classic Outlook it’s a single toggle on the View tab called Show Focused Inbox. On Outlook on the web the path is Settings, Mail, Layout, then the Focused Inbox section.

Shared mailboxes are the big one. Microsoft states that “If you’re using a shared mailbox, Focused Inbox will not work. This is by design,” and acknowledges that Outlook for Windows wrongly shows Focused Inbox hints for them anyway. Folder counts mean different things in different folders. Most folders in new Outlook show the unread count. Microsoft notes that “Drafts, Notes, and Junk folders each display the total number of messages by default.” Hover over a folder for both numbers. Microsoft says hovering shows “the total number of messages in the folder, followed by unread messages in parentheses.” Emails manually marked as unread count exactly the same as messages you never opened. Neither client tells the two apart, so an unread count is a weak measure of a real backlog. Response time tracks whether mail is getting handled, and an unread count doesn’t. EmailAnalytics visualizes team email activity in Gmail and Outlook, reporting average response time per person. You can also put a dollar figure on the hours your team spends in the inbox . Start Here: Clear an Unread Backlog in Five Steps Run is:unread in Gmail or read:no in Outlook to see the real size of the pile. Build the saved view: Unread first in Gmail, or an Unread mail Search Folder in Outlook. Check whether Focused Inbox is hiding a second pile in the Other tab. Sort the unread results by sender and bulk-handle the newsletters first, since they usually account for most of the count. Add filters or rules so the same senders never rejoin the unread pile. Frequently Asked Questions About Finding Unread Emails How do you find unread emails in Gmail on desktop? Type is:unread in the Gmail search box and press Enter to see every unread message in your account. You can also run a search and select the “Is unread” chip beneath the search box. To make unread mail appear at the top permanently, open Settings and set Inbox type to Unread first. How do you find unread emails in Gmail on iPhone or Android? Tap the search bar in the Gmail app and type is:unread , which works the same on both platforms. You can also set Inbox type to Unread first through Menu, Settings, your account, then Inbox type. Google’s mobile documentation labels the two resulting sections “Inbox” and “Unread.” How do you find unread emails in Outlook on desktop? In classic Outlook for Windows, click Unread among the preset options above the message list column headings. In new Outlook for Windows, select Filter near the top of the message list and choose Unread. For a permanent view, create an Unread mail Search Folder, which both clients support. How do you find unread emails in the Outlook mobile app? Open a folder, tap the filter icon near the top of the message list, and select Unread. You can also search read:no to pull unread mail from across folders instead of filtering one at a time. The filter clears by tapping the same control again. What is the Outlook search operator for unread emails? The documented Outlook search operator for unread mail is read:no , and Microsoft states that read:false returns the same results. The commonly cited isread:no does not appear in Microsoft’s current search documentation and shows up only in community forum posts. Microsoft also caps search at the first 1,000 results. What does the is:unread search operator do in Gmail? The is:unread operator returns every message in your Gmail account that is currently marked as unread, including mail outside the inbox. Google documents it in its official search operator reference alongside is:read , is:starred and is:important . The alternative label:unread is not listed in Google’s documentation. What counts as an unread email in Gmail? An unread email in Gmail is any message you never opened, plus any message you opened and marked unread again. Gmail treats both identically in searches and in the unread count. That makes the unread number a poor measure of how much mail needs a reply. Can you combine is:unread with other Gmail search parameters? You can combine is:unread with any other Gmail operator by separating terms with a space, which Gmail reads as AND. Useful combinations include is:unread from:boss@company.com and is:unread has:attachment newer_than:7d . Google also documents OR and curly braces for either-or searches. What is an Outlook search folder? An Outlook Search Folder is a saved virtual folder showing every message that matches a set of criteria, without moving those messages. Unread mail is one of Microsoft’s built-in Search Folder templates, found under Reading Mail. New Outlook supports the predefined templates, while custom criteria remain available only in classic Outlook. Set the saved view once and stop searching for the same thing every morning. A junk drawer you can filter stops being a junk drawer. Jayson is a long-time columnist for Forbes, Entrepreneur, BusinessInsider, Inc.com, and various other major media publications, where he has authored over 1,000 articles since 2012, covering technology, marketing, and entrepreneurship. He keynoted the 2013 MarketingProfs University, and won the “Entrepreneur Blogger of the Year” award in 2015 from the Oxford Center for Entrepreneurs. In 2010, he founded a marketing agency that appeared on the Inc. 5000 before selling it in January of 2019, and he is now the CEO of EmailAnalytics and OutreachBloom . one word on 10/02/2023 at 5:58 am I love this article! I have been trying to find a way to find unread emails in Gmail and Outlook for a while now. This article has helped me a lot! Reply I love this article! I have been trying to find a way to find unread emails in Gmail and Outlook for a while now. This article has helped me a lot! 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