Customer Service How can I reach someone in Customer Service? Phone: 203-333-6688 Email: ctinsider@hearstmediact.com Web: ctinsider.com/myaccount Please note: most transactions are now available to you online at your convenience. Live representatives are available: Monday-Friday: 6 a.m. - 2 p.m. Saturday: 7 a.m.-10 a.m. Sunday: 7 a.m.-11 a.m. What is included in my subscription? Unlimited access to ctinsider.com — subscriber-exclusive articles Newsletters — local news and views. CT Insider App — create a customized news feed covering your local towns. Activate your digital access at ctinsider.com/appactivation , download the app, sign in and start reading. How do I access my online account? Visit ctinsider.com/myaccount to manage your subscription online. Put your subscription on a temporary hold, enter complaints, make payments or switch to EZPay online! What should I do if I try to register/activate my subscription and get a message that it cannot be found? Typically this happens when the information does not match our database. To better assist you, please contact our Subscriber Services team at 203-333-6688. Business hours are from 6 am–2pm, Monday through Friday, 7am–10am on Saturday, and 7am–11am on Sunday. Or you can email ctinsider@hearstmediact.com I’m a current subscriber, and I’m having problems logging in because I can’t remember my password. What should I do? When trying to log in you should see a "Forgot Password" option. Click that and follow the directions to reset your password. Or call 203-333-6688. Business hours are from 6 am–2pm, Monday through Friday, 7am–10am on Saturday, and 7am–11am on Sunday. Or you can email ctinsider@hearstmediact.com. How do I access the e-Edition? If you don’t already receive it, sign up for the morning newsletter for your respective publication, which contains the daily e-Edition link at the top, here . You can also access the e-Edition on our website or app. How do I navigate the e-Edition? A helpful place to start is the “How to Use” screen (located under “Info” in the dropdown menu in the top right-hand corner). It provides a visual reference for the actions you may need, including view options, how to navigate the pages, edition options, how to pop out an article, how to browse content and the location of the main menu. Here is additional, detailed information on the tools and actions you may need: • To advance, click on the arrow button on the right of the page or in the top navigation bar. • To return to the front, click on the “First Page” arrow icon in the top navigation bar. • To select a specific article, click on it. It will then pop out into a separate screen. • To increase the size of your view, two options: Click on the “Fullscreen” icon in the top navigation bar or, in a popped-out article, click on the “Enlarge Text” icon at the top of the article screen. • In addition to “Fullscreen,” you also have “Page Fit,” “Single Pane” and “Double Pane” viewing options in the top navigation bar. • To clip an article, click on the “Create Clipping” icon in the top navigation bar or in the dropdown menu in the top right-hand corner. • To print, click on the “Print” icon in the top navigation bar or in the dropdown menu in the top right-hand corner. You will then have the option to select a specific page or select all. • To bookmark a page, click on the “Bookmarks” icon in the top navigation bar or in the dropdown menu in the top right-hand corner. • To download the edition, click on the “Download” icon in the top navigation bar or in the dropdown menu in the top right-hand corner. • To view past editions, click on the “Archive” icon in the top navigation bar or in the dropdown menu in the top right-hand corner. • To share the edition, click on the “Share” icon in the top navigation bar and choose from email, Facebook or X, formerly known as Twitter. • To search for a keyword, click on the “Search” icon in the top navigation bar. You will have the choice of the current edition or all editions. • The section list dropdown menu is in the top right-hand corner of the navigation bar. • The main dropdown menu is in the top right-hand corner of the navigation bar. I still have questions. Can someone help me? Please call us at 203-330-6270. Gifting/Sharing Articles How do I gift or share an article? Look for the “Gift this article” button next to select articles on our website and click on it. You will have two options: emailing the article or copying the link. If you select email, a message that includes the article headline with the article link will be automatically generated. How long does the article link last? The link remains active for 14 days. How often can I gift an article?

Your subscriber benefit entitles you to share up to 10 articles paywall-free every 30 days. What does the recipient need to do to access the article? While the article is paywall-free (doesn’t require a subscription to read), if the recipient is new to our publication, we will ask them to please submit their email address to read the article. Can I gift or share an article in the e-Edition or app? Currently, this exclusive benefit is only available on our website. I’m a CT Insider subscriber. Is Puzzmo Plus included with my subscription? While Puzzmo Plus is not included, CT Insider subscribers enjoy the benefit of a discounted rate on their annual Puzzmo Plus subscription. Please use your CT Insider email address for your Puzzmo Plus purchase to ensure your subscriptions are linked and your discounted rate is applied. View the most current offer and subscribe anytime at puzzmo.com/+/ctinsider/subscribe . Can I bundle my CT Insider and Puzzmo Plus subscriptions? Not at this time. CT Insider and Puzzmo Plus subscriptions need to be purchased separately, yet with the same email address. If and when your annual Puzzmo Plus subscription renews, we’ll automatically check for and apply your discounted rate. Is there a difference between subscribing to Puzzmo Plus through CT Insider and directly on Puzzmo.com? While your playing experience is the same, subscribing through CT Insider ensures you receive the benefit of a discounted rate on your Puzzmo Plus subscription and renewal. Please use your CT Insider email address for your Puzzmo Plus subscription purchase to ensure your subscriptions are linked and your discounted rate is applied. I subscribed to Puzzmo Plus directly. Can I still link it to my CT Insider subscription and receive a refund for the discounted rate? Yes! Contact Customer Service within 30 days from time of purchase. If you are eligible, you will receive a partial refund within 10 days. We will also link your subscriptions; so that at the time of your Puzzmo Plus renewal, you can continue to enjoy the benefit of a discounted rate. I’m a CT Insider subscriber. Why doesn’t the discounted rate appear on my Puzzmo Plus subscription? To have received the discounted rate, your CT Insider email address should have been used for your Puzzmo Plus subscription purchase. If you did not receive your discounted rate, contact Customer Service within 30 days from time of purchase. If you are eligible, you will receive a partial refund within 10 days. We will also link your subscriptions, if they aren’t already. How do I access old games, like crosswords, Sudoku, Word Sleuth and Plus One? While these games have been discontinued, you can access reimagined favorites and regularly added brand-new puzzles like Cross|word, SpellTower, Flipart and more with your Puzzmo Plus subscription. Subscription Rates and Billing How can I conveniently pay for my subscription? Log on to ctinsider.com/myaccount to: Convert to EZPay, our most convenient method of payment, your credit or debit card is charged automatically each subscription period until you cancel. Make a one-time payment. Avoid the hassle of writing out a check. How do I cancel my subscription? You can cancel at any time by calling 203-333-6688 or by managing your account at ctinsider.com/myaccount . Cancellation will become effective at the end of your billing period; refunds and credits will not be provided. Terms and Conditions EZPay Terms and Conditions: By signing up with EZPay you agree to a continuous subscription that will be automatically renewed until you cancel by contacting Customer Service. You understand you will be enrolled in EZPay, and authorize Hearst Media Services Connecticut to automatically charge the payment method you have provided for the next subscription term at the then-applicable subscription rate. EZPay charges occur at the beginning of the subscription term. Future subscription prices are subject to change, but you will be notified in advance of any changes to future subscription prices. You understand that you can cancel at any time and will not receive a refund for any undelivered issues or services remaining on your subscription balance under $5.00. No credits or refunds for a temporary stop of delivery will be given. You will not receive an invoice. Any recent outstanding balance will be processed with your first EZPay payment. Subscription Terms and Conditions If you choose the printed-bill option, a $3.95 charge will be applied to each bill. Charge does not apply to New York state residents. Subscriptions automatically renew until cancelled. Every subscription may include up to twelve Premium Issues per year, each of which will contain supplemental content and enhanced sections. For each Premium Issue, your account balance will be charged an additional fee up to $7.00. In order to keep your bill amount consistent, this may result in a subscription term of less than your current term for the period in which the Premium Issue is published. Premium Issue charges may occur during your promotional period, which will shorten that period. When a price (such as a premium day) or frequency change occurs, the expiration date on your account will be adjusted. For 2026, Middletown Press premium days include 3/29, 5/17, 7/26, 9/27, 11/26, 12/27. Journal Inquirer premium days include 1/22, 3/26, 5/14, 7/23, 9/24, 12/17. You can cancel at any time by calling 203-333-6688 or by managing your account at ctinsider.com/myaccount . Cancellation will become effective at the end of your billing period; refunds and credits will not be provided. Any other dispute of charges must be brought to our attention within 60 days in order to receive a refund. Requests for credit due to service-related issues must be made within 10 days of the incident by calling Customer Service or logging into your account on our website. No credits or refunds for a temporary stop of delivery will be given. Balances under $5.00 will not be refunded.