EmailAnalytics gives operations and customer service managers a live view of team member reply times, with real-time SLA breach warnings. Nothing to install. No training necessary. No workflow changes for your team. Response time analytics · Outlook + Gmail Cut your team's email response time by 40%+ — without migrating off Outlook or Gmail. EmailAnalytics gives operations and customer service managers a daily view of who’s slow to reply, where SLAs are breaking, and which emails are leaking revenue. No install. No retraining. No workflow change for your team. $19 per inbox · 14-day free trial Used by 10,000+ teams Google-verified app Microsoft Partner If you can't see who's slow to reply, you can't fix it. Most managers of email-heavy teams are flying blind. You know response times are slipping. You suspect a few people are bottlenecks. You can feel customers getting frustrated. But Outlook and Gmail don't tell you any of this — and pulling the data manually means asking your team to track themselves, which never works. Meanwhile, every email left for 24+ hours is a lead going to your competitor or a customer drafting a complaint. If you can't see who's slow to reply, you can't fix it. Most managers of email-heavy teams are flying blind. You know response times are slipping. You suspect a few people are bottlenecks. You can feel customers getting frustrated. But Outlook and Gmail don’t tell you any of this — and pulling the data manually means asking your team to track themselves, which never works. Meanwhile, every email left for 24+ hours is a lead going to your competitor or a customer drafting a complaint. Built for managers of inbox-heavy teams. Customer service teams Drowning in inbound and missing SLA targets. Inside sales & order desks Where slow replies kill deals. Professional services Property management, legal, and accounting firms where client communication is the product. Juggling multiple clients across multiple inboxes. Built for managers of inbox-heavy teams. Drowning in inbound and missing SLA targets. Where slow replies kill deals. Property management, legal, and accounting firms where client communication is the product. Juggling multiple clients across multiple inboxes. See where the time is going. "You can't fix what you can't see." Average response time per person and per recipient. Busiest hours and days. Top senders and recipients. Individual email drill-downs. Daily and weekly emailed reports. Response time analytics · Outlook + Gmail See where the time is going. Average response time per person and per recipient. Busiest hours and days. Top senders and recipients. Individual email drill-downs. Daily and weekly emailed reports. → Find the bottleneck in your team in under 10 minutes. Catch problems before they cost you customers. "By the time a customer complains, the damage is done." Real-time SLA alerts when emails go unanswered past your threshold. AI-powered sentiment scoring on every inbound and outbound message. Recipient-level response-time tracking. Manage without micromanaging. "Spot-checking inboxes burns trust. Skipping it loses revenue." Team comparison dashboard. Optional employee-level visibility settings. No software for your team to install. Zero workflow changes. Daily summary reports for leaders who don't want to log in. Dana Whitley's avg response time rose 42% this week — 3 active SLA breaches. Not a help desk. Not productivity software. Just response-time visibility. Help desks replace your inbox and cost $50–$150 per seat. EmailAnalytics measures the inbox you already have for $19, with nothing for your team to learn. Viva measures individual productivity habits. EmailAnalytics measures team response performance to your customers — the metric that actually moves revenue. Sender tools track delivery and open rates. EmailAnalytics tracks what happens after the open — who replied, how fast, and who's falling behind your SLA.

teams use EmailAnalytics every day average response time improvement to first dashboard, no install required Why managers stick with us. It's one of the most important tools that we use. Helped us identify our top performers and rebalance workload across the team. Cut our team's average response time and gave us SLA visibility we didn't have before. Email response time used to be a guess. Now it's a number we manage. Replaced three hours of manual reporting per week. We can finally answer 'how is the team doing?' with data. Response time analytics · Outlook + Gmail Catch problems before they cost you customers. Real-time SLA alerts when emails go unanswered past your threshold. AI-powered sentiment scoring on every inbound and outbound message. Recipient-level response-time tracking. → Get alerted before a stalled thread becomes a churned account. Response time analytics · Outlook + Gmail Manage without micromanaging. Team comparison dashboard. Optional employee-level visibility settings. No software for your team to install. Zero workflow changes. Daily summary reports for leaders who don’t want to log in. → Lead with data, not over-the-shoulder check-ins. Not a help desk. Not productivity software. Just response-time visibility. Help desks replace your inbox and cost $50–$150 per seat. EmailAnalytics measures the inbox you already have for $19, with nothing for your team to learn. Vs. Microsoft Viva Viva measures individual productivity habits. EmailAnalytics measures team response performance to your customers — the metric that actually moves revenue. Vs. sender tools Sender tools track delivery and open rates. EmailAnalytics tracks what happens after the open: who replied, how fast, and who is falling behind your SLA. Why managers stick with us. It’s one of the most important tools that we use. Helped us identify our top performers and rebalance workload across the team. Cut our team’s average response time and gave us SLA visibility we didn’t have before. Email response time used to be a guess. Now it’s a number we manage. Replaced three hours of manual reporting per week. We can finally answer ‘how is the team doing?’ with data. Response time analytics · Outlook + Gmail Frequently asked questions Email analytics software measures how a team actually uses email, including reply times, volume sent and received, busiest hours, and top senders and recipients, then reports it back to managers. This is different from email marketing analytics, which tracks open and click rates on campaigns. Team email analytics measures everyday inbox conversations with customers and prospects. Outlook does not report response time natively. You can approximate it by exporting mail and comparing timestamps in a spreadsheet, but that falls apart across a team. EmailAnalytics connects to Outlook or Microsoft 365 and calculates average response time per person and per recipient automatically, then alerts you when a thread breaches your SLA threshold. Across 25,384,649 emails analyzed between April and June 2026, the average response time was 4 hours 10 minutes during work hours and 12 hours 55 minutes overall. Industry medians ranged from 3 hours 14 minutes to 6 hours 5 minutes, so a realistic target depends on your sector and who you are replying to. See the full email response time benchmark report . No. By default EmailAnalytics accesses and stores only email header information, including addresses, timestamps, and subject lines, not message bodies. If you turn on the optional AI sentiment analysis, body content is briefly accessed for that analysis and then discarded. It is never stored in our database. All data is encrypted in transit and at rest. Yes. Outlook shared mailboxes are supported, so you can measure response times on team addresses like support@ or sales@ alongside individual inboxes. Worth noting: EmailAnalytics measures the inboxes your team already uses. It is not a shared inbox tool that replaces them with a separate collaborative ticketing layer. EmailAnalytics is $19 per inbox per month, with 10% off if you pay annually. There is no cap on how many inboxes you can add. Every plan includes response time tracking, SLA monitoring and alerts, AI sentiment analysis, daily and weekly reports, and up to two years of email history sync. A 14-day free trial is available, and bulk discounts are available on request. See full pricing . Help desks and shared inbox tools replace your inbox with a new ticketing workflow and typically cost $50 to $150 per seat. EmailAnalytics measures the Gmail or Outlook inbox your team already uses. There is nothing for your team to learn and no change to how they work. You simply get visibility into response performance. Setup takes about two minutes. You log in with your Gmail, Google Workspace, or Outlook account and connect the inboxes you want to track. There is no IT involvement and no software or plugins to install. Your team keeps using email exactly as they do today while tracking runs quietly in the background. Connect your inbox in under two minutes. See your team’s first dashboard before this trial day is over. 14-day free trial