Forum Discussion I am a Helpdesk technician in a Small organisation of 25 users. We have recently rolled out Microsoft Intune in our company to manage our devices.

We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". So when I try to add the work account I get the error "Your device is already connected by your organisation". I am totally confused by this. The device is brand new so it has never been connected to Intune before. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? Please can someone advise us as we are unsure where to go. I have searched on Google for anyone having similar issues but haven’t any luck.