Discussione English buyer refuses to pay import taxes and does not collect the package an English buyer, 1062 feedback, writes to me through Ebay mail, without opening a dispute, that he doesn't want to pay import duties and wants a refund. Now he no longer answers my emails. In a previous post on the forum, user sika700 kindly replied to me that I do not have to refund and to inform the English buyer that he is not entitled to any refund. What happens if he continues not to collect it and the package is sent back due to failed collection? At that point do I have to refund? If so, what exactly? item amount? shipping costs? VAT paid by him that Ebay credited to me and then reversed. I should point out that I am a private seller, so as I understand it I cannot make partial refunds. 2 days ago last reply yesterday at 10:18 AM an English buyer, 1062 feedback, writes to me through Ebay mail, without opening a dispute, that he doesn't want to pay import duties and wants a refund. Now he no longer answers my emails. In a previous post on the forum, user sika700 kindly replied to me that I do not have to refund and to inform the English buyer that he is not entitled to any refund. What happens if he continues not to collect it and the package is sent back due to failed collection? At that point do I have to refund? If so, what exactly? item amount? shipping costs? VAT paid by him that Ebay credited to me and then reversed. I should point out that I am a private seller, so as I understand it I cannot make partial refunds. Domanda DAC07 regulations: new obligations for those who sell online. Must-know for private sellers. Even though this has already been discussed, I think it’s useful to repost an informational post for the benefit of private sellers regarding DAC07 regulations, hoping that many users will read it and, once aware, later avoid blaming the platform. This is a new European regulation aimed at combating tax evasion linked to online commerce. In fact DAC7 has been in effect since July 1, 2021, but it was expanded and modified with the new directive published in March 2023. In short: to remain a private seller you must meet certain parameters, namely a maximum of 29 transactions and a maximum of 2,000 euros, so fewer than 30 transactions and where the amounts paid do not exceed 2,000 euros. If these limits are exceeded, platforms are required to report the data of all sellers, سواء they are natural persons or legal entities. ---- For all details I refer you to these articles: https://www.ilcommercialistaonline.it/dac7-vendite-online/ https://www.italiaoggi.it/news/i-redditi-guadagnati-online-nella-morsa-del-fisco-2595560 Even though this has already been discussed, I think it’s useful to repost an informational post for the benefit of private sellers regarding DAC07 regulations, hoping that many users will read it and, once aware, later avoid blaming the platform. This is a new European regulation aimed at combating tax evasion linked to online commerce. In fact DAC7 has been in effect since July 1, 2021, but it was expanded and modified with the new directive published in March 2023. In short: to remain a private seller you must meet certain parameters, namely a maximum of 29 transactions and a maximum of 2,000 euros, so fewer than 30 transactions and where the amounts paid do not exceed 2,000 euros. If these limits are exceeded, platforms are required to report the data of all sellers, سواء they are natural persons or legal entities. ---- For all details I refer you to these articles: https://www.ilcommercialistaonline.it/dac7-vendite-online/ https://www.italiaoggi.it/news/i-redditi-guadagnati-online-nella-morsa-del-fisco-2595560 Discussione I sell in the UK, 1-day delivery delay, eBay UK makes me lose the case and no one refunds me... is that even possible?!? Hi everyone I shipped an item to the UK It’s late.. as soon as possible the buyer opens a dispute. According to the tracking, though, the item is moving... On October 9, eBay UK decides to close the dispute in favor of the buyer, on the very same day the item is delivered.. I reported to eBay that the item was delivered, with tracking and photos of the delivery.. eBay replies in English telling me to contact the buyer... too bad the buyer writes to me that this had already happened to him before and he hadn’t paid because the seller had been refunded by eBay... and then he blocks me (he’s definitely acting in bad faith) !! But does that seem possible to you?? 1 week ago last reply 6 days ago Hi everyone I shipped an item to the UK It’s late.. as soon as possible the buyer opens a dispute. According to the tracking, though, the item is moving... On October 9, eBay UK decides to close the dispute in favor of the buyer, on the very same day the item is delivered.. I reported to eBay that the item was delivered, with tracking and photos of the delivery.. eBay replies in English telling me to contact the buyer... too bad the buyer writes to me that this had already happened to him before and he hadn’t paid because the seller had been refunded by eBay... and then he blocks me (he’s definitely acting in bad faith) !! But does that seem possible to you?? Discussione Expenses for which Protection? Good morning: is everyone happy with “Purchase Protection”? Who needs protecting? Buyers already had eBay’s guarantee for items not received or items that didn’t match the description. Weren’t the high fees eBay takes on every single sale enough, even calculating shipping costs too (crazy to total it up with shipping!)? And then that listing you posted at one price and end up seeing marked up with those annoying cents? The buyer pays them, yes, but in any case whoever buys sees a different price from the one you offer. All just to make money, and the services (like contact with a human on the phone disappearing!) are fewer and fewer. Bye everyone, Mimmo 3 weeks ago last reply 1 week ago Good morning: is everyone happy with “Purchase Protection”? Who needs protecting? Buyers already had eBay’s guarantee for items not received or items that didn’t match the description. Weren’t the high fees eBay takes on every single sale enough, even calculating shipping costs too (crazy to total it up with shipping!)? And then that listing you posted at one price and end up seeing marked up with those annoying cents? The buyer pays them, yes, but in any case whoever buys sees a different price from the one you offer. All just to make money, and the services (like contact with a human on the phone disappearing!) are fewer and fewer. Bye everyone, Mimmo Discussione eBay shipping, issue with choosing a "pickup point" service and a "home delivery" address Hello everyone. Over the last few months I’ve made several small sales without any issues, but today the same thing happened to me again, something that had already happened a few months ago. Let me explain: in my listings I offer two types of shipping as stated in the rules (they’re the same for everyone), a "standard" one at a cost of 5.90 (Poste or BRT to home) and one for 3.90 with the "Poste Punto di Ritiro" option. On top of that, of course, I’ve also activated the pickup point service in eBay’s settings and I’ve already sold items with both methods without any problem. Today it happened again that I had a sale that was a sort of "in-between" case, in the sense that the buyer had paid the 3.90 for a pickup point shipment, but the shipping address was the home address. eBay itself, from the label printing screen inside the platform, only offered me home deliveries (with a variable cost between 5 and 6 euros), which cost more than the entire amount paid (4.90 since the item was a trifle worth 1 euro). I don’t think I got the settings or anything else wrong because if I log in as a guest (without login) I actually see everything as it should be (the two options are alternatives) and, as I said, I’ve had other sales go through smoothly with both shipping types and without any confusion, which is a sign that 99% of the time the configuration wasn’t wrong. Has this happened to anyone else, and if so does anyone know how to fix it? 2 weeks ago last reply 1 week ago Hello everyone. Over the last few months I’ve made several small sales without any issues, but today the same thing happened to me again, something that had already happened a few months ago. Let me explain: in my listings I offer two types of shipping as stated in the rules (they’re the same for everyone), a "standard" one at a cost of 5.90 (Poste or BRT to home) and one for 3.90 with the "Poste Punto di Ritiro" option. On top of that, of course, I’ve also activated the pickup point service in eBay’s settings and I’ve already sold items with both methods without any problem. Today it happened again that I had a sale that was a sort of "in-between" case, in the sense that the buyer had paid the 3.90 for a pickup point shipment, but the shipping address was the home address. eBay itself, from the label printing screen inside the platform, only offered me home deliveries (with a variable cost between 5 and 6 euros), which cost more than the entire amount paid (4.90 since the item was a trifle worth 1 euro). I don’t think I got the settings or anything else wrong because if I log in as a guest (without login) I actually see everything as it should be (the two options are alternatives) and, as I said, I’ve had other sales go through smoothly with both shipping types and without any confusion, which is a sign that 99% of the time the configuration wasn’t wrong. Has this happened to anyone else, and if so does anyone know how to fix it? Discussione The decline of eBay: drastic drop in sales thanks to sponsorship ad campaigns and the new (incompetent) chat support Good morning A greeting to the whole community. IN THIS PERIOD WE ARE ACTIVE BECAUSE WE SELL LITTLE..... I’m starting this discussion to share a strong concern about the trend the platform has been taking lately and to understand whether this is now a widespread situation. For several months we’ve been seeing a steady and worrying drop in sales. The strong feeling is that this collapse is closely tied to the mechanism of sponsored advertising campaigns. Organic visibility now seems to be gone: if you don’t constantly pay to sponsor your items, sales stop. But the worst part is that even when paying the requested advertising fees, the results are no longer showing up, turning it all into an unsustainable cost that eats into sellers’ margins without generating any real return. With fees getting higher and higher and this system penalizing those who work honestly, the support services for us users are getting drastically worse. The recent introduction of chat support – which seems to have almost completely replaced direct phone contact with trained operators – is turning out to be a disaster. You end up dealing with operators who are often incompetent, who respond with canned copy-and-paste phrases, show that they don’t know the rules, and don’t resolve the concrete problems related to blocks, site bugs, or listing disputes. In the past, phone support was eBay’s pride and joy for solving problems in real time. Today it seems the platform is cutting costs on the backs of those who work there every day, leaving us alone in the face of a visibility collapse that isn’t supported in the slightest by those responsible. What has your recent experience been with sponsored listings and the new support? Are you also seeing the same drop in sales because of this advertising system? A calm comparison based on each of our real data would be very useful. Thanks to anyone who wants to contribute. 2 months ago last reply 1 week ago Good morning A greeting to the whole community. IN THIS PERIOD WE ARE ACTIVE BECAUSE WE SELL LITTLE..... I’m starting this discussion to share a strong concern about the trend the platform has been taking lately and to understand whether this is now a widespread situation. For several months we’ve been seeing a steady and worrying drop in sales. The strong feeling is that this collapse is closely tied to the mechanism of sponsored advertising campaigns. Organic visibility now seems to be gone: if you don’t constantly pay to sponsor your items, sales stop. But the worst part is that even when paying the requested advertising fees, the results are no longer showing up, turning it all into an unsustainable cost that eats into sellers’ margins without generating any real return. With fees getting higher and higher and this system penalizing those who work honestly, the support services for us users are getting drastically worse. The recent introduction of chat support – which seems to have almost completely replaced direct phone contact with trained operators – is turning out to be a disaster. You end up dealing with operators who are often incompetent, who respond with canned copy-and-paste phrases, show that they don’t know the rules, and don’t resolve the concrete problems related to blocks, site bugs, or listing disputes. In the past, phone support was eBay’s pride and joy for solving problems in real time. Today it seems the platform is cutting costs on the backs of those who work there every day, leaving us alone in the face of a visibility collapse that isn’t supported in the slightest by those responsible. What has your recent experience been with sponsored listings and the new support? Are you also seeing the same drop in sales because of this advertising system? A calm comparison based on each of our real data would be very useful. Thanks to anyone who wants to contribute.

Discussione Selling issues and few ad views Good evening everyone, as you read in the subject, I’m having trouble making sales in my Ebay account. My account is practically "virgin" and I’m a former Silver Power Seller. I’d like to start selling again, but despite having a good product and a much lower price than the competition, and well-presented photos, the views are very scarce. Could this problem depend on what? Can you help me? Link to one of my listings: https://www.ebay.it/itm/236916139962 Thanks 1 week ago last reply 1 week ago Good evening everyone, as you read in the subject, I’m having trouble making sales in my Ebay account. My account is practically "virgin" and I’m a former Silver Power Seller. I’d like to start selling again, but despite having a good product and a much lower price than the competition, and well-presented photos, the views are very scarce. Could this problem depend on what? Can you help me? Link to one of my listings: https://www.ebay.it/itm/236916139962 Thanks Discussione Timing for funds available in the account after a completed sale Good evening, does anyone know when the money will be available in the bank account once the sale has been completed? 1 week ago last reply 1 week ago Good evening, does anyone know when the money will be available in the bank account once the sale has been completed? Discussione pickup from the seller if a buyer picks up the item from the seller and finds it to his liking, can he later demand a return? 1 week ago last reply 1 week ago if a buyer picks up the item from the seller and finds it to his liking, can he later demand a return? Discussione 2 questions about the items I’m putting up for sale If with BUY IT NOW I sell 2, 3 items (or more) with the classic drop-down menu, can I sell these items for less than 1 euro? And if instead with BUY IT NOW I put 1 SINGLE ITEM up for sale, can I sell it for less than 1 euro? Let me know? Thanks 2 weeks ago last reply 2 weeks ago If with BUY IT NOW I sell 2, 3 items (or more) with the classic drop-down menu, can I sell these items for less than 1 euro? And if instead with BUY IT NOW I put 1 SINGLE ITEM up for sale, can I sell it for less than 1 euro? Let me know? Thanks Discussione Shipping Ebay shipping...has anyone figured out how they work?? Is there any support??? 1 month ago last reply 3 weeks ago Ebay shipping...has anyone figured out how they work?? Is there any support??? Discussione item put up for sale date how do I see the listing date of an item sold? Sep 23, 2026 at 11:25 AM how do I see the listing date of an item sold?