Assets is now available for all Standard customers! Learn more End bad service management for good. Unite teams on a single AI-powered platform to deliver service at scale. Service management for all teams Scale experiences across service teams including IT, HR, facilities, and more. Spin up a service desk with ease Spin up a service desk with ease Manage all your requests in one place Manage all your requests in one place Automate support interactions with AI Automate support interactions with AI Engineering support Triage your unplanned work Triage your unplanned work Manage requests Manage requests Link requests to Jira issues Link requests to Jira issues Employee support Ensure anyone can get help quickly Ensure anyone can get help quickly Empower employees with self-service Empower employees with self-service AI-powered virtual service agent AI-powered virtual service agent Automate change requests Automate change requests Deploy with confidence Deploy with confidence Detect, resolve, and prevent incidents with AI Detect, resolve, and prevent incidents with AI Customize your help center Customize your help center Get started fast, with prebuilt templates Get started fast, with prebuilt templates

Automate employee support with the virtual service agent Automate employee support with the virtual service agent Unite your teams with Service Collection Jira Service Management is now part of Service Collection! Unlock teams across the enterprise to deliver exceptional experiences for employees and customers. Deliver exceptional service experiences with AI Provide always-on support Instantly answer employee questions with AI agents that draw on existing knowledge. Plus, AI is always spotting knowledge gaps and drafting new articles so your front-line support keeps getting better. Put AI to work for your team Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact. Personalize support with context Atlassian’s Teamwork Graph connects people, work, and goals across Atlassian and third-party tools. AI always draws on the right context with no heavy setup or costly integrations required. Supercharge collaboration by connecting Dev and Ops teams Accelerate deployments, minimize risk Say goodbye to bottlenecks. Increased visibility on one platform enables Dev teams to ship fast, while Ops teams have the oversight to quickly approve changes and minimize service disruptions. Detect fast, resolve faster Cut through alert noise and help responders act on the highest-priority incidents. Use AI to group related alerts, escalate them to an incident, and access relevant resources, SMEs, and remediation steps. Improve service resilience Leave post-incident reviews to AI. Generate an incident summary quickly so Ops teams can save time, learn from past incidents, and pass along critical insights to prevent similar incidents in the future. 60,000+ customers trust Jira Service Management Don’t just take our word for it. Learn how our customers are delivering high-velocity service management. Bill Hall Director of IT Alison Wood Director, Global Copyright Administration Roni Nestorovski Global Service Delivery Manager Chris Bocage Director of IT Operations James Gambrill Senior Manager, Engineering Governance and Operations Shatter the service quo See how our AI-native vision for service management gives Atlassian customers an unfair advantage. The Total Economic Impact™ of Jira Service Management Enterprises see a 275% ROI in three years after switching to Jira Service Management. Get started with Jira Service Management No complex deployments here. Get started fast with our step-by-step guide. Supercharge service management with apps and integrations Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case. Get started with Jira Service Management and Service Collection today