Changes to HSBC Australia HSBC is winding down its Australian retail banking business over the next 18 months. Some of the latest updates include: 30 October 2026 – Credit cards FAQs update on Star Alliance airline campaigns 20 October 2026 – Home loans FAQs update and Consumer Protections explained 10 September 2026 – December schedule for branch closures Select each of the product categories below to explore our latest updates and FAQs. Latest updates and FAQs Home loans home loans|component:Info-default|position:1 Transfer of HSBC home loans | Frequently asked questions – 20 October 2026 (PDF) HSBC Consumer Protections | Frequently asked questions - 20 October 2026 (PDF) Transfer of HSBC home loans | Communication - 20 October 2026 (PDF) To find out more about Pepper Money, please visit www.peppermoney.com.au/hsbc . Earlier notices Transfer of HSBC home loans | Communication - 12 August 2026 (PDF) Changes to HSBC Australia, home and personal loans | Communication – 31 July 2026 (PDF) Changes to HSBC Australia, home and personal loans | Communication – 31 July 2026 (Simplified Chinese) (PDF) Personal loans personal loans|component:Info-default|position:2 Transfer of HSBC personal loans | Frequently asked questions - 12 August 2026 (PDF) To find out more about Pepper Money, please visit www.peppermoney.com.au/hsbc . Earlier notices Transfer of HSBC personal loans | Communication - 12 August 2026 (PDF) Changes to HSBC Australia, home and personal loans | Communication – 31 July 2026 (PDF) Changes to HSBC Australia, home and personal loans | Communication – 31 July 2026 (Simplified Chinese) (PDF) Credit cards credit cards|component:info default|position:3 Closure of HSBC credit cards | Frequently asked questions - 30 October 2026 (PDF) Important updates to your credit card - Communication - 20 October 2026 (PDF) Earlier notices Last day you can use your credit card | Communication - 17 September 2026 Closure of Star Alliance Credit Card | Communication - 12 August 2026 (PDF) Closure of Platinum Qantas Credit Card | Communication - 12 August 2026 (PDF) Closure of HSBC Rewards credit cards | Communication - 12 August 2026 (PDF) Closure of Non-HSBC Rewards credit cards | Communication - 12 August 2026 (PDF) Transaction, savings, term deposit and foreign currency accounts deposits|component:info default|position:4 Changes to HSBC bank accounts | Frequently asked questions - 12 August 2026 (PDF) Earlier notices

Changes to HSBC bank accounts | Communication - 12 August 2026 (PDF) Wealth products - accredited investors and online trading worldtrader etc|component:info default|position:5 Update on HSBC Australia WorldTrader | Frequently asked questions - 14 October 2026 (PDF) Closure of HSBC Investment Service for Accredited Investors | Frequently asked questions - 17 September 2026 (PDF) Update on HSBC Invest | Frequently asked questions - 17 September 2026 (PDF) Earlier notices Transfer of your HSBC WorldTrader account to Interactive Brokers Australia - Communication - 14 October 2026 (PDF) Transfer your HSBC Invest Invest account to Bell Direct - Communication - 14 October 2026 (PDF) Closure of HSBC Investment Service for Accredited Investors - Communication - 14 October 2026 (PDF) Transfer of your HSBC Invest account to Bell Direct - Communication - 17 September 2026 Closure of HSBC Investment Service for Accredited Investors | Communication - 12 August 2026 (PDF) Update on HSBC Australia WorldTrader | Communication - 12 August 2026 (PDF) Update on HSBC Invest | Communication - 12 August 2026 (PDF) Insurance general insurance|component:info default|position:6 Update on general insurance | Frequently asked questions - 14 October 2026 (PDF) HSBC Premier hsbc premier|component:info default|position:7 Changes to HSBC Premier | Frequently asked questions - 12 August 2026 (PDF) Earlier notices Changes to HSBC Premier | Communication - 12 August 2026 (PDF) Branch closures branch closures|component:info default|position:8 Over the next 18 months, all HSBC branches in Australia will close in a phased manner. Please see the last trading dates for our branches that have a closure date scheduled. Over the next 18 months, all HSBC branches in Australia will close in a phased manner. Please see the last trading dates for our branches that have a closure date scheduled. Previous communications Changes to HSBC Australia | Communications – 31 July 2026 (PDF) Changes to HSBC Australia | Communications – 31 July 2026 (Simplified Chinese) (PDF) Transfer of HSBC Home and Personal Loans | Frequently asked questions – 31 July 2026 (Simplified Chinese) (PDF) Customer Redress Program 2026 Some HSBC customers would have received a notice that they are part of a redress program. Please visit our Frequently Asked Questions (PDF) page for more details. Notice of change Effective 1 December 2025, we will be making changes to the HSBC Personal Banking Booklet and HSBC Transaction and Savings Account Terms. These changes will apply regardless of when you opened your product or services. Please click on the link below to see the summary of changes outlined in the Notice of Change. Personal Banking Booklet Notice of Change (PDF) Personal Banking Booklet Notice of Change (PDF) Download Transaction and Savings Account Terms Notice of Change (PDF) Transaction and Savings Account Terms Notice of Change (PDF) Download International payments update From 30 June 2025, international payments to Oman must use an IBAN (International Bank Account Number) . From this date, payments using a BIC (Bank Identification Code) will fail. Previous branch closures