Error message is: Error while reading manifest.json: errorCode:SceneSpriteHeightNotProper, sceneId:c7eae4b2-c5a3-4d1d-b2cc-e3ea1b75be50, spriteIdx:0, max:747, min:449 I created my own background with a PNG file but when I try to View in Teams I get the error message above. Customizing the visual backdrop during video calls to enhance privacy or presentation Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2024-01-13T02:55:58+00:00 Dear Tyler, Good day! Thank you for posting to Microsoft Community. We are happy to assist you. It seems like there is an issue with the height of the scene sprite in your manifest.json file. To fix this, you can try adjusting the height of the sprite to be within the range of 449 to 747 pixels. You can also try using a different PNG file with a different aspect ratio to see if that resolves the issue. I did some search and found some issues with similar error which are caused by some backend issue. In this situation, if you continue to experience issues, you can contact Microsoft Teams support for further assistance. Please use admin accouny or contact your IT admin to go to Office 365 Admin Center -> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help . The engineers in related team have higher permission and resources than us to help check the root cause from background directly. I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day. Sincerely, Sherry | Microsoft Community Moderator 0 comments No comments Good day! Thank you for posting to Microsoft Community. We are happy to assist you. It seems like there is an issue with the height of the scene sprite in your manifest.json file. To fix this, you can try adjusting the height of the sprite to be within the range of 449 to 747 pixels. You can also try using a different PNG file with a different aspect ratio to see if that resolves the issue.

I did some search and found some issues with similar error which are caused by some backend issue. In this situation, if you continue to experience issues, you can contact Microsoft Teams support for further assistance. Please use admin accouny or contact your IT admin to go to Office 365 Admin Center -> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help . The engineers in related team have higher permission and resources than us to help check the root cause from background directly. I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day. Sherry | Microsoft Community Moderator Anonymous 2024-01-12T23:52:27+00:00 Dear Tyler, Thank you for posting to Microsoft Community. We are happy to assist you. We are looking into your situation, we will update the thread shortly. Appreciate your patience and understanding and thank you for your time and cooperation. Sincerely, Sherry | Microsoft Community Moderator 0 comments No comments Thank you for posting to Microsoft Community. We are happy to assist you. We are looking into your situation, we will update the thread shortly. Appreciate your patience and understanding and thank you for your time and cooperation. Sherry | Microsoft Community Moderator