This error can appear when you're trying to install an Android app on: An Android mobile device that isn't linked to your Google Account A non-compatible device Troubleshooting Link your Google Account to your phone or tablet Important: Most apps from the Play Store can’t be installed on computers other than some Chromebooks . If you get this error on an Android device, make sure you’re signed in to your phone or tablet with the correct Google Account. On your computer, go to Google Play . At the top right, click your profile picture. If you're not signed in to the right account, click Sign out , then sign in again with the right account. On your Android phone or tablet, open the Google Play Store app . New device: If your device is new, sign in with your Google Account. On a device you've added apps to before: At the top right, tap your profile picture. If you want to use a different account, tap the Down Arrow . If the Down Arrow doesn’t appear, add the account you want to link to your device . New device: If your device is new, sign in with your Google Account. On a device you've added apps to before: At the top right, tap your profile picture. If you want to use a different account, tap the Down Arrow . If the Down Arrow doesn’t appear, add the account you want to link to your device . At the top right, tap your profile picture. If you want to use a different account, tap the Down Arrow . If the Down Arrow doesn’t appear, add the account you want to link to your device . Search for the app you want to install on your device.

After you install an app, your phone or tablet links to your Google Account. Within a few minutes, you can use your computer to install apps onto your device. I'm trying to install an app on a Kindle Apps from Google Play can't be installed on Kindle devices. Try visiting the recommended app store for your device, like the Amazon Appstore for Kindle . I'm trying to install an app on a computer Other than some Chromebooks which run the Google Play Store , apps from Google Play can't be installed on most computers. Try visiting the recommended app store for your device instead: Chrome Web Store Windows App Store I'm trying to install an app on a non-Android device Apps from Google Play can't be installed on non-Android devices. Try visiting the recommended app store for your device instead: Apple iTunes App Store for iPhone and iPad Amazon Appstore for Kindle Windows Phone App Store I'm using a work or school account If you're using a work or school Google Account, you may not be able to install Google Play apps on your device using your computer. You can still use the Google Play Store app on your device to download apps. Need more help? Try these next steps: